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As for hearing in-game voice chat always keep in mind that if a different ship's crew is "properly" using the XBox Gamebar, Discord, or some other app for comms and they aren't using the in-game chat you won't be able to hear them anyway. Also, it's a good practice to check the Microsoft Store frequently because the apps in it are necessary for most SoT in-game functions to work correctly (ie. XBox, GameBar, etc.) as are Windows updates whether you use them frequently or not.
Fyi/Sidenote: If you're using one of those gaming headsets or a standalone mic please be kind enough to make sure your mic doesn't pickup your speakers to prevent echo/feedback because it's utterly abhorrent to be on the receiving end of that.