Paradise Killer Official Issues/Bug Report Thread

[Kaizen Game Works]

Hi all,

Please use this thread to report any bugs or issues you have with the game. We will try to respond as much as possible and work on anything we can.

When posting a bug, please include as many details as possible. Also, we have a crash logging system in place. Please choose the option to send a crash report and include any information you can with it.

Apologies if anyone does encounter a bug or any issues. We have had a company test this on a large variety of different machines and setups and hope that everyhting works smoothly for you.

Thanks!

[Dinjoralo]

Disregard this post. It was for something I thought was a bug with the game, but was unrelated.

[Verst]

I see other ppl with the blackscreen issue, here to report the same bug. Mine happens after the logos on game startup or after you leave the door after talking to shinji.

[Kaizen Game Works]

Thanks for the black screen reports. We are doing a final round of testing on a new patch today that will go live soon. This patch has a speculative fix in for the black screen. No one on the dev team can repro the bug but we think we know what it is.

If the patch doesn't resolve it for everyone, we have a .ini file modification that you can do. We are not putting this .ini file into the patch because it is very untested and very risky. It is something you can try locally though. This may also fix the tearing and weird display issues others have reported.

We also have a speculative fix for the weird jumping bugs people have found. Again, none of us can repro it but we think we know what is causing it.

Thanks to everyone that has reported issues and provided detailed information!

[Gmr Leon]

Wanted to report that as others have noted, after the logo splashscreen I've been getting a black screen too, with the game failing to go to the main menu. Usually it happens after I try to start the game again awhile after waking my computer from sleep mode.

When I alt+tab, I can see the game cursor but the menu still doesn't appear and when I check task manager, I notice that the Unreal Engine crash reporter seems to be trying to open, but cannot for whatever reason. Close the game from task manager and try to launch it again, in my case through the GOG Galaxy client, and no problem from there.

[Capwaters]

With double jump and air dash, I was able to find a gap in the temple that allowed me to get not only on top of the tunnel (the zone name popped up), but also onto a certain platform in that same area (a bunker) - and was able to see some late game shiny doorways that maybe as I player I shouldn't be seeing. I don't want to go too far into details as it can likely be spoiler territory, but was able to escape the inside of the mountain geometry by coming out in the gorge. Hope that's enough detail without spoilers. I can recreate and take screen shots if need - though I'd prefer to send them / post them somewhere new players may not encounter.

[Otomemes]

Just got the game and am also having the same black screen-crash issue that has been mentioned here. Any news on when the patch that fixes this issue is coming out?

[Evanglyn]

I attempted to jump up the side of the pyramid, but when I touched the side I was launched into the air with no gravity

[Kaizen Game Works]

Originally posted by Capwaters:

With double jump and air dash, I was able to find a gap in the temple that allowed me to get not only on top of the tunnel (the zone name popped up), but also onto a certain platform in that same area (a bunker) - and was able to see some late game shiny doorways that maybe as I player I shouldn't be seeing. I don't want to go too far into details as it can likely be spoiler territory, but was able to escape the inside of the mountain geometry by coming out in the gorge. Hope that's enough detail without spoilers. I can recreate and take screen shots if need - though I'd prefer to send them / post them somewhere new players may not encounter.

Thanks for this. It has been fixed in the upcoming patch.

[Kaizen Game Works]

Originally posted by Otomemes:

Just got the game and am also having the same black screen-crash issue that has been mentioned here. Any news on when the patch that fixes this issue is coming out?

I'm hoping today. Will update as soon as I confirm.

[Kaaswater]

I keep hearing the sound you get while hovering over something that can be interacted with (A phone or evidence) while I am just walking around and it's starting to get a bit annoying.

Update: The sound dissaprearded after it started raining. the rain has stopped and the annoying sound hasn't reappeared.

Second update: the sound has returned. It seems to reappear when I am in the farm area or near the large crystal with the spinning rings.

[Edwellyn]

After last patch (09/11/2020), I got black screen and freeze whenever I started game. Set Windows Compatibility to Windows 8 resolved this problem (I use Win 10).

Change screen resolution made it crash again. Too bad, I really love mystery games and it is look so promising. Hope you guys can resolve it soon. Thanks

[Sergei Tsardust]

After the patch today (110920), the game simply won´t launch. It doesn´t even show up as an active app in Task Manager, it just... dies.

[thegrimsqueaker72]

The game (often, but not always) locks up when I get a phone call. The alert shows up, disappears, and then nothing. I can't move or open the menu and the only way out is to Alt+F4. It took me two tries to get past the call with the Judge at the beginning of the game, and I talked to Dead Nebula without issue, but twice now I've randomly gotten a phone call while wandering around and I have no idea who it is because I end up having to go back to my last save. This happened once before today's patch and once after.

[Kaizen Game Works]

Originally posted by thegrimsqueaker72:

The game (often, but not always) locks up when I get a phone call. The alert shows up, disappears, and then nothing. I can't move or open the menu and the only way out is to Alt+F4. It took me two tries to get past the call with the Judge at the beginning of the game, and I talked to Dead Nebula without issue, but twice now I've randomly gotten a phone call while wandering around and I have no idea who it is because I end up having to go back to my last save. This happened once before today's patch and once after.

Are you able to give this fix a go? https://steamcommunity.com/app/1160220/discussions/0/4307086417516205479/

[Kaizen Game Works]

We are still trying to find a definite cause and fix for the black screen bug. The bug can manifest on game launch or after certain pieces of UI play (e.g. phone calls). We believe it is something to do with full screen resolutions and how Unreal is handling them. There is also a possible conflict with some graphics card drivers. If you are affected by the black screen issue please try deleting

C:\Users\<YOUR USERNAME>\AppData\Local\ParadiseKiller\Saved\Config\WindowsNoEditor\GameUserSettings.ini

This will cause no loss of save data but some options settings might have been reset to default.

If this doesn't fix the issue, please reach out to us and we will continue to look at the problem.

Thank you for playing Paradise Killer and for your patience and understanding!