Bug Report: Computer entering sleep mode after about 30-60 mins of Play. Event viewer says "AsusOptimization.exe"

[Brucenstein]

Like it says on the tin - the game randomly shuts down my laptop (ASUS ROG). If a dev wants to reach out I can provide more specs but event viewer shows this as the problem:

EVENT 1:

User-mode process attempted to change the system state by calling SetSuspendState or SetSystemPowerState APIs.
EventData

ApiCallerNameLength 141
ApiCallerName \Device\HarddiskVolume4\Windows\System32\DriverStore\FileRepository\asussci2.inf_amd64_7a3a8aa248377da4\ASUSOptimization\AsusOptimization.exe
SystemAction 3
LightestSystemState 2


EVENT 2:

The system is entering sleep.
Sleep Reason: Application API


EVENT 3: (me coming back online)

The system has resumed from sleep.


From what I understand (could be wrong) AsusOptimization.exe controls things such as cooling, idle time, etc. and can cause the computer the enter sleep (or other states) because of this, so it makes sense it's the culprit. This could be a problem on Asus' end but I've never had this issue before.

I'm going to disable AsusOptimization.exe service for now and see if that helps, but want devs to know about this.

[MassImpact124]

yeah definitely message the forums for this. because most of us are retarded when it comes to proper bug reporting. especially when there are about 100 different things on your system and that there are "the one card fits" all responses coming your way. and the many Me Too response where they have no idea what you're dealing with and respond as if they know what your problem is. Then there will be complaints about people like me stating that I don't know anything and that you can be taken care of without actually knowing what your system is all about.

Devs don't look at this forum only rabid fans and passive gamers who want to feel apart of the community.
1. we know 1 thing about your setup.
2. refer to number 1.
3. devs have a proper website for reporting bugs, refer to some thread found on this forum. but most likely check their what ever website for more information.

[Brucenstein]

Thanks for the note, I figured the Devs trolled here. I'll post on the official forum.

And for anyone searching: I disabled AsusOptimizer service and game lasted for a good, 2-4 hours without doing it, but just popped again. The event log shows nothing that I can see is important, and confirms no AsusOptimizer.exe.

C'est la vie.

[Brucenstein]

Maybe I'm getting old but I can't locate their official forums or even anything but a bare bones website. If you could shoot me a link, much obliged.

Also for anyone else with this issue. Here are my specs:

------------------
System Information
------------------
Time of this report: 7/9/2023, 21:14:51
Machine name: DESKTOP-00VKB8F
Machine Id: {FFA4598A-8FA0-4D8A-BF06-5FFD9C57D195}
Operating System: Windows 10 Home 64-bit (10.0, Build 19045) (19041.vb_release.191206-1406)
Language: English (Regional Setting: English)
System Manufacturer: ASUSTeK COMPUTER INC.
System Model: ROG Strix G731GU_GL731GU
BIOS: G731GU.312 (type: UEFI)
Processor: Intel(R) Core(TM) i7-9750H CPU @ 2.60GHz (12 CPUs), ~2.6GHz
Memory: 32768MB RAM
Available OS Memory: 32618MB RAM
Page File: 8214MB used, 29268MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 12
DX Setup Parameters: Not found
User DPI Setting: 96 DPI (100 percent)
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
Miracast: Available, with HDCP
Microsoft Graphics Hybrid: Supported
DirectX Database Version: 1.4.6
DxDiag Version: 10.00.19041.2075 64bit Unicode

---------------
Display Devices
---------------
Card name: NVIDIA GeForce GTX 1660 Ti
Manufacturer: NVIDIA
Chip type: NVIDIA GeForce GTX 1660 Ti
DAC type: Integrated RAMDAC
Device Type: Full Device
Device Key: Enum\PCI\VEN_10DE&DEV_2191&SUBSYS_110F1043&REV_A1
Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]
Device Problem Code: No Problem
Driver Problem Code: Unknown
Display Memory: 22288 MB
Dedicated Memory: 5979 MB
Shared Memory: 16309 MB
Current Mode: 1920 x 1080 (32 bit) (60Hz)
HDR Support: Not Supported

[76561199244216569]

Hello !

We’re sorry for the trouble you’re encountering while playing Aliens: Dark Descent.
Performance issues may occur while playing. The problem you are having and may be due to these.
The issue has been escalated to the developers and we are investigating performance issues.

Thanks for your message, and sorry again for the inconvenience.
Best regards,

Focus QA Team
Nathan.R

[Brucenstein]

Thank you Nathan. I think this issue was on my end and was a result of the laptop overheating as I experienced the same issue elsewhere. I had recently gotten some fans replaced and I believe they either used improper fans or accidentally disabled other cooling on the laptop as I had never experienced this issue before, hence the bug report.

You can consider this closed. Thank you for your help.