Game not launching

[Bluesoldier32]

Hello, I've bought the game a few days ago. So every time I hit play steam will say it's running then change back as the game is not running. No pop-up or crash message at all. The game can't be launch at all. I've tried all I could but I have no clue why I can't launch the game at all. Here is my system info:

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System Information
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Time of this report: 2/14/2020, 11:35:51
Machine name: LAPTOP-RMHKO42I
Machine Id: {E71D4030-3350-4342-9806-23468CA43666}
Operating System: Windows 10 Home Single Language 64-bit (10.0, Build 18363) (18362.19h1_release.190318-1202)
Language: English (Regional Setting: English)
System Manufacturer: HP
System Model: HP Pavilion Laptop 15-cs3xxx
BIOS: F.03 (type: UEFI)
Processor: Intel(R) Core(TM) i5-1035G1 CPU @ 1.00GHz (8 CPUs), ~1.2GHz
Memory: 8192MB RAM
Available OS Memory: 7974MB RAM
Page File: 5719MB used, 6862MB available
Windows Dir: C:\windows
DirectX Version: DirectX 12
DX Setup Parameters: Not found
User DPI Setting: 120 DPI (125 percent)
System DPI Setting: 120 DPI (125 percent)
DWM DPI Scaling: UnKnown
Miracast: Available, with HDCP
Microsoft Graphics Hybrid: Supported
DirectX Database Version: 1.1.3
DxDiag Version: 10.00.18362.0387 64bit Unicode

[Jay2275]

I have the exact same problem

[nProtect [TH]]

same here, I have noticed your spec is like me (Intel Core-i5 1035G7 with Intel Iris graphic card)

I tried on other PC it's working fine but not on i5-1035g7 laptop

[Bluesoldier32]

Originally posted by nProtect TH:

same here, I have noticed your spec is like me (Intel Core-i5 1035G7 with Intel Iris graphic card)

I tried on other PC it's working fine but not on i5-1035g7 laptop

Thank you for the help. I've updated the support ticket towards the support team, hopefully they can fix it.

[nProtect [TH]]

I have found problem. It's Unreal Engine 4 OpenSSL bug on some Intel users

Open cmd with Administrator and type
setx OPENSSL_ia32cap ~0x20000000

restart steam and game now start on my laptop without any crashes.

ref: https://answers.unrealengine.com/questions/797739/view.html
ref2: https://software.intel.com/content/www/us/en/develop/articles/openssl-sha-crash-bug-requires-application-update.html

[Bluesoldier32]

Originally posted by nProtect TH:

I have found problem. It's Unreal Engine 4 OpenSSL bug on some Intel users

Open cmd with Administrator and type
setx OPENSSL_ia32cap ~0x20000000

restart steam and game now start on my laptop without any crashes.

ref: https://answers.unrealengine.com/questions/797739/view.html
ref2: https://software.intel.com/content/www/us/en/develop/articles/openssl-sha-crash-bug-requires-application-update.html

Thank you very much. It worked :D

[nProtect [TH]]

It's problem on new Intel processor, devs need to update to Unreal Engine 4.22 or later (Azur Lane crosswave use 4.21)

[nightwing7280]

Game won't launch on brand new laptop with core it and it's the only one I have can some one please help

[Bluesoldier32]

Originally posted by nightwing7280:

Game won't launch on brand new laptop with core it and it's the only one I have can some one please help

Try the solution that nProtect post a few comments above, it worked for me

[桜]

Originally posted by nProtect TH:

I have found problem. It's Unreal Engine 4 OpenSSL bug on some Intel users

Open cmd with Administrator and type
setx OPENSSL_ia32cap ~0x20000000

restart steam and game now start on my laptop without any crashes.

ref: https://answers.unrealengine.com/questions/797739/view.html
ref2: https://software.intel.com/content/www/us/en/develop/articles/openssl-sha-crash-bug-requires-application-update.html

thank you so much！

[BämbooPïggyBåñk#8843]

it actually works!

[SuperG2042]

I've just bought an ASUS TUF Dash F15 with Intel Core i7-11370H and NVIDIA GeForce RTX 3050

[Jammy 617]

Hi guys ive just got an Acer Nitro 5, game wont start, ive got an intel core i5-11400H processor, help please, thanks

[Bluesoldier32]

Originally posted by Imperial March 617:

Hi guys ive just got an Acer Nitro 5, game wont start, ive got an intel core i5-11400H processor, help please, thanks

Did you try the solution a few comments above by nProtect

? It might work.

[banglinkgkg]

Originally posted by nProtect TH:

I have found problem. It's Unreal Engine 4 OpenSSL bug on some Intel users

Open cmd with Administrator and type
setx OPENSSL_ia32cap ~0x20000000

restart steam and game now start on my laptop without any crashes.

ref: https://answers.unrealengine.com/questions/797739/view.html
ref2: https://software.intel.com/content/www/us/en/develop/articles/openssl-sha-crash-bug-requires-application-update.html

please help me with detailed instructions, i still don't understand why it still can't start, can you please send me detailed video?

[Bluesoldier32]

Originally posted by banglinkgkg:

Originally posted by nProtect TH:

I have found problem. It's Unreal Engine 4 OpenSSL bug on some Intel users

Open cmd with Administrator and type
setx OPENSSL_ia32cap ~0x20000000

restart steam and game now start on my laptop without any crashes.

ref: https://answers.unrealengine.com/questions/797739/view.html
ref2: https://software.intel.com/content/www/us/en/develop/articles/openssl-sha-crash-bug-requires-application-update.html

please help me with detailed instructions, i still don't understand why it still can't start, can you please send me detailed video?

If you're asking on how to open the cmd with administrator, there should be plenty of videos on youtube. Below are the links:
Link for Windows 10:
https://youtu.be/uE9WgNr3OjM
Link for Windows 11:
https://youtu.be/2T9uwdMS6-Q

After open it just copy and paste the following:
setx OPENSSL_ia32cap ~0x20000000

Restart your PC then. If unfortunately this does not solve your problem, then I'm afraid I can't help you any further and you should try to submit a ticket to support team.