[INTERMITTENT / CAUTION] IMPORTANT: CONFIRMED outage related to update

[Rocket]

To confirm - i can't connect, so I am experiencing it as well. We are looking into it right now, and I will post back details. If you are ingame, you can keep playing, and once back online your progress should be saved once reconnect is made. If you are not, you will just have to sadly wait or play in offline mode.

Sorry folks, working on this as fast as we can.

UPDATE 4am NZST.

We are working on the issue now. Whole system is down while we reboot, it's just safer that way. It was only affecting a few nodes, so some local reboots got many people at least one save. But some none - so we have to fix it. Sorry folks will keep you updated.

UPDATE 4:40am NZST

The outage is "resolved" for now.

I put inverted quotes because we have a strategy that treats the symptoms (and gets us back online), but it doesn't solve the root cause - which we don't know yet.

So at the very least, we can continue to fix this if it crops up again. More to follow on actually fixing it later - but its 4:40am here!

Apologies for the delay for everyone, do email us if the outage caused you to lose gear or anything.

UPDATE 7:20am NZST

There as another outage, we have put the temporary fix in place to buy us a few more hours again while we debug the root cause. Should be stable for the next few hours and will provide more info.

UPDATE 6:00pm NZST

Additional outage, we have about 8 people working through the problem. Keep going it will be back up.

[OnPoint]

is this a way for you guys to politely tell me to go to bed?

[[MAG] Zoidy]

Thanks for the update, I just started having issues and glad that I checked here to see if it was just me. Keep up the great work :)

[Rocket]

Note I have managed to get all the way in on the drop. We see some issues, but it seems once I got in on a drop everything is fine.

It might be worth restarting the game to see if you can get back in.

[Rocket]

NOTE: The issue should be resolved.

IF YOU ARE IN GAME. Wait for the "reconnecting" timer to end, and it should automatically reconnect to the database.

IF YOU ARE NOT IN GAME. Restarting the game will reconnect.

We will continue to monitor, sorry for the disruption.

[[MAG] Zoidy]

I can confirm it's working again, I got in without issue and after a few minutes I'm still in game running around for dear life.

[Rocket]

Publicado originalmente por MAG Zoidy:

I can confirm it's working again, I got in without issue and after a few minutes I'm still in game running around for dear life.

Apologies for that, it gave us all a heart attack at the studio that's for sure.

[[MAG] Zoidy]

It's all good, at least Icarus is still living up to reputation by keeping you on your toes and giving you a heart attack and not just us players ;)

[saneplay]

Publicado originalmente por MAG Zoidy:

It's all good, at least Icarus is still living up to reputation by keeping you on your toes and giving you a heart attack and not just us players ;)

Ehhhh...so do i need to do anything to get online?

cuz i'm still unable to connect to the server

[Madhuskies]

it seems that this is still an issue for some as i am still getting the connecting to content server, dispite tring all the known fix's

[Tschubbel]

Here are two more guys who cant connect.

[1kotek159]

Cannot connect, game restarted but it doesn't work :(

[Rambo]

cant connect as well currently

[pyrater]

+1 cant connect not fixed

[Tarsos]

not fixed for me either.

[BOB]

Cannot connect