Icarus

Icarus

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Viper 24 aug, 2023 @ 6:44
new dlc
Ok so there is new dlc, however people who bought the upgraded vversion of the game must yet put out more money for the dlc when we were promised a set number of dlc'S?? Seems a bit sketchy if you ask me
Ursprungligen skrivet av Rocket:
When you purchase the game steam takes the money and makes available the "package" to you. When you run our game, your game talks to your steam client and asks if you own the package and steam tells your game what to do.

Note that we never, at any point, get any information about what customer owns what, and we have no control over that at all. The only information we get is aggregate data down to hourly increments on how many units have been purchased, and how much revenue there is. Two months after a purchase, we get the money the customer paid.

If you are having issues with steam package ownership, we cannot help you. You have to raise a steam support ticket. Even if we get your steam id and try and raise the support ticket ourselves, we will have even less chance of success than you will - as still will not release information to us about someone else account
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Visar 1-15 av 92 kommentarer
Rocket  [utvecklare] 24 aug, 2023 @ 6:52 
Everyone who purchased the upgraded edition receives it for free. They do not pay for it, in fact, steam will not let them pay for it as they already own it.
Viper 24 aug, 2023 @ 8:35 
Ok, Rocket my man, i had to pay extra for it. I can even show you where i paid extra if you want. I have no issue paying for more dlc when it is extra on top but sadly i got charged for it. I can send a freind request and show you if you want.
Rocket  [utvecklare] 24 aug, 2023 @ 8:38 
If that happened, best to contact steam support. We can't see any individual owner data, and even if I could, we have no ability to issue you a refund or a product etc... Only steam can do that.
Warmen 24 aug, 2023 @ 8:39 
Ursprungligen skrivet av Viper:
Ok, Rocket my man, i had to pay extra for it. I can even show you where i paid extra if you want. I have no issue paying for more dlc when it is extra on top but sadly i got charged for it. I can send a freind request and show you if you want.

Either you are missing something or you have an isolated issue going on that you need to address and it doesn't require a creation of whole thread for it. I can attest to what the Rocket man is stating, I didn't pay for STYX nor this DLC ,because of edition I bought previously.
Viper 24 aug, 2023 @ 8:39 
Will do, i am sure the issue is on Steams side as usuall. I am not mad at you either so please do not take it that way.
Viper 24 aug, 2023 @ 8:41 
Ursprungligen skrivet av Warmen:
Ursprungligen skrivet av Viper:
Ok, Rocket my man, i had to pay extra for it. I can even show you where i paid extra if you want. I have no issue paying for more dlc when it is extra on top but sadly i got charged for it. I can send a freind request and show you if you want.

Either you are missing something or you have an isolated issue going on that you need to address and it doesn't require a creation of whole thread for it. I can attest to what the Rocket man is stating, I didn't pay for STYX nor this DLC ,because of edition I bought previously.
I also paid for the 100 euro edition, and got sstyx for free, which so did people who did not buy the higher tier edition. I did also get the rest of the dlc released but strangely was charged for this dlc. Pretty sure Steam messed up somewhere.
AKH925 24 aug, 2023 @ 8:42 
Ursprungligen skrivet av Viper:
Ok so there is new dlc, however people who bought the upgraded vversion of the game must yet put out more money for the dlc when we were promised a set number of dlc'S?? Seems a bit sketchy if you ask me

I can confirm, I bought the Supporter Edition at launch and didn't spend a dime on the expansion.
NocternalDaze 24 aug, 2023 @ 8:43 
Ursprungligen skrivet av Warmen:
Ursprungligen skrivet av Viper:
Ok, Rocket my man, i had to pay extra for it. I can even show you where i paid extra if you want. I have no issue paying for more dlc when it is extra on top but sadly i got charged for it. I can send a freind request and show you if you want.

Either you are missing something or you have an isolated issue going on that you need to address and it doesn't require a creation of whole thread for it. I can attest to what the Rocket man is stating, I didn't pay for STYX nor this DLC ,because of edition I bought previously.

I have the styx and mission dlc which i never paid for, and i believe that styx and missions dlc was available to everyone for free that bought the game near launch. If you read who gets the free 2 dlc`s it is for those that purchased the supporters edition which states the new frontiers is the first free dlc for those that purchased the supporters edition.
Viper 24 aug, 2023 @ 8:44 
Ursprungligen skrivet av AKH925:
Ursprungligen skrivet av Viper:
Ok so there is new dlc, however people who bought the upgraded vversion of the game must yet put out more money for the dlc when we were promised a set number of dlc'S?? Seems a bit sketchy if you ask me

I can confirm, I bought the Supporter Edition at launch and didn't spend a dime on the expansion.
I can confirm, i also bought the supporters edition and had to pay extra for this dlc.
Viper 24 aug, 2023 @ 8:46 
Ursprungligen skrivet av NocternalDaze:
Ursprungligen skrivet av Warmen:

Either you are missing something or you have an isolated issue going on that you need to address and it doesn't require a creation of whole thread for it. I can attest to what the Rocket man is stating, I didn't pay for STYX nor this DLC ,because of edition I bought previously.

I have the styx and mission dlc which i never paid for, and i believe that styx and missions dlc was available to everyone for free that bought the game near launch. If you read who gets the free 2 dlc`s it is for those that purchased the supporters edition which states the new frontiers is the first free dlc for those that purchased the supporters edition.
I know, i orignially bought the standard version but upgraded.. Sadly i can not add a screenshot here but i can copy and paste. Oct 24, 2021 -  Purchase was refunded - view receipt
Oct 25, 2021 -  Purchased as part of: Icarus: Supporters Edition - view receipt
AKH925 24 aug, 2023 @ 8:47 
Oh Yeah definitely contact steam and get your free expansion! I wonder how many others were affected.
NocternalDaze 24 aug, 2023 @ 8:49 
Ursprungligen skrivet av Viper:
Ursprungligen skrivet av NocternalDaze:

I have the styx and mission dlc which i never paid for, and i believe that styx and missions dlc was available to everyone for free that bought the game near launch. If you read who gets the free 2 dlc`s it is for those that purchased the supporters edition which states the new frontiers is the first free dlc for those that purchased the supporters edition.
I know, i orignially bought the standard version but upgraded.. Sadly i can not add a screenshot here but i can copy and paste. Oct 24, 2021 -  Purchase was refunded - view receipt
Oct 25, 2021 -  Purchased as part of: Icarus: Supporters Edition - view receipt

Probably best to do what Rocket said and contact steam and ask them to look into it has you believe there to be a mistake on which version you purchased.
NocternalDaze 24 aug, 2023 @ 8:51 
Ursprungligen skrivet av AKH925:
Oh Yeah definitely contact steam and get your free expansion! I wonder how many others were affected.

No idea, it was so long ago i can`t remember which version i purchased, but most likely i purchased the basic version being i was unsure how well it would run on my old system back then.
Viper 24 aug, 2023 @ 8:51 
Ursprungligen skrivet av AKH925:
Oh Yeah definitely contact steam and get your free expansion! I wonder how many others were affected.
It happens, like i said it is weird and a Steam issue, not mad at the devs at all. Alot of people are taking this totally wrong and think i am bashing which i am not. Hell i only bought this game because i also bought Dayz and thought he did a great job on it and loved every minute and was expectating similar game/gameplay. The game is also awesome and one of my favs as my hours also show.
Viper 24 aug, 2023 @ 8:55 
Ursprungligen skrivet av NocternalDaze:
Ursprungligen skrivet av AKH925:
Oh Yeah definitely contact steam and get your free expansion! I wonder how many others were affected.

No idea, it was so long ago i can`t remember which version i purchased, but most likely i purchased the basic version being i was unsure how well it would run on my old system back then.
Check your account, it will be there. I myself did also buy the standard originally but then decided i would love it and well refunded and then bought the supporters edition and was even told by the devs no need and they have enough and were more worried about the people buying the game and wanted them to not overspend. Least that was how i took it.
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Datum skrivet: 24 aug, 2023 @ 6:44
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