Bug or an oversight? Hades Avatar Frame has 'light blue streaks.'

[Medieval]

The avatar frame is correct when you hover over the mini profile, but when you visit my profile, there are light blue streaks on the sides where it should be transparent (black). Did the makers of the avatar frame just forget to make the sides transparent whilst leaving in the original 'light blue' border backdrop? It seems like it, because in the preview picture on the very bottom, there are no light blue streaks visible. I hope this gets fixed.

https://imgur.com/a/pYn5Zos

https://store.steampowered.com/points/shop/app/1145360/reward/121164/?curator_clanid=4777282&utm_source=SteamDB

[Medieval]

I can confirm it is indeed an oversight, they didn't properly hide the default border. When I am in a game, the colors turn green on the sides. That means my initial theory that they forgot to hide (make transparent) the original border on the sides is correct. Please fix this, as it is an expensive avatar frame (requires the game profile bundle).

[TheSwanDragon]

Heyo--could you reach out to Steam support about this? I don't know for sure, but it seems like it could be an issue on their side. I'll also let the devs know, see if it's something they can fix.

[Medieval]

Originally posted by TheSwanDragon:

-snip-

I appreciate it, TheSwanDragon! I think the devs might have better luck in getting the issue resolved with Steam, but I'll also try to reach out to Steam as well as you suggested.

[Medieval]

I reached out to Steam in a support ticket, and was told 'the following' by a representative.

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"Thank you for the feedback. However, once a Points Shop item has been made available in the Points Shop it is not allowed to be changed. We do understand that this situation is frustrating."
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Looks like if any changes are to be made, they need to be submitted by the developers of Hades themselves to Steam.

Another forum user wrote this message which seems to indicate that this is the case.

He said the following: "Keep writing the developer of the game to fix it, i did the same with a frame for the game Chicken Police and it has been worked on multiple times until it was finally fixed." https://steamcommunity.com/discussions/forum/0/3092275748072588859/

I also made a thread in the Steam discussion forums, but all of my efforts have led me right back here. I suppose I can directly email the developers of 'Hades', but I wanted to check back here first to see if you've gotten any response since then TheSwanDragon?

[TheSwanDragon]

Heyo! I have actually heard back, and the devs are looking into it.

[Medieval]

Originally posted by TheSwanDragon:

-snip-

That's great to hear! I very much appreciate it.