Hades Technical Support FAQ（English)

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On behalf of all of us at Supergiant Games, thank you for choosing Hades. If you're experiencing any issues with the game, please visit the Technical Support Guide on our web site[supergiantgames-kb.groovehq.com] for the latest information (including translations in Español, Français, Русский, Português - BR, 简体中文, & 한국어), or continue reading.

Note: We also have translations of this FAQ in several languages here on Steam:
· 简体中文
· Русский
· Française

Please Be Sure You Have the Latest Graphics Drivers!

If you're experiencing any problems with the game, please verify that you have the latest drivers for your graphics card. Many issues can be solved by downloading the latest drivers from your card's manufacturer. You can get the latest drivers here:

· AMD Cards[support.amd.com]
· NVIDIA Cards[www.nvidia.com]
· Intel Cards[downloadcenter.intel.com]

Verifying the Game Files

Sometimes, issues can occur when downloading game updates. This can manifest as not being able to start the game or as odd graphical issues, such as garbled textures, pixelated overlays, or missing character models or visual effects. If you're experiencing anything like this, try verifying your installation through the game's launcher to replace missing or corrupted files:

• Right-click on Hades in your Steam Library
  
• Select 'Properties...', then select the 'Local Files' tab
  
• Select 'Verify Integrity of Game Files...'

You may also try uninstalling and re-installing the game completely. You may need to restart your computer for changes to take effect.

If You're Having Issues Launching the Game, or See a Black Screen

Please try the following solutions, whichever ones are relevant to your system, in this order:

1. Windows and Proton Users: Try the Vulkan and 32-bit executables. These options are presented immediately when you launch the game.

2. Try disabling your Steam Overlay:

• Right-click on Hades in your Steam Library
  
• Select 'Properties...'
  
• Toggle 'Enable the Steam Overlay while in-game'

3. If you ran the game and it worked for you before, try backing up and then deleting your settings file:
\Documents\Saved Games\Hades\Profile1.sjson

Note: This is not your save progress. This will simply make the game restore its default settings.

4. In some rare cases, the game's default settings can cause problems. To change those settings before launching:

• Right-click on Hades in your Steam Library and select 'Properties...'
  
• In the pop-up menu, look for the field with the heading 'LAUNCH OPTIONS'
  
• Enter the following: /UseNativeGaInput=true /UseNativeGaInputNoControllers=false

If those don’t work, there are a couple of additional options to try, adding one at a time, each one with a space after the ones above:
/UseSwapEffectDiscard=true
/UseAnalytics=false

5. Try running Steam itself in Admin mode: exit Steam if it's already running, locate the Steam EXE file, right-click on it, and select "Run as Administrator..."

6. Try downloading and installing the latest Visual C++ redistributable[support.microsoft.com], as there's a chance it hasn't been installed correctly.

7. Disconnect any nonessential USB or bluetooth devices plugged into your PC.

8. Windows 8 Users: If you get an error about D3DCompiler_47.dll being missing, you can download and install it here[fix4dll.com].

9. Proton Users: Check [url=https://github.com/ValveSoftware/Proton/wiki/Requirements#amdintel
]this link[/url] and this link to make sure your graphics card is configured correctly.

If the Game Won't Start or Read/Write Save Data

Please try the following solutions, whichever ones are relevant to your system, in this order:

1. Certain antivirus software may cause such issues. If you see the error message "Warning: Unable to Save" or "Warning: Unable to Read Data", this is the likely cause. To resolve the issue, whitelist the game in your antivirus software, or disable it completely. This is known to be a common issue with McAfee Antivirus Software and BitDefender.

2. Ensure that you have the following folder:
Documents\Saved Games\Hades
...and allow access to it in Windows Defender and Windows Controlled Folder Access (instructions[support.microsoft.com]).

3. OneDrive and Google Drive sync can also interfere with saving. Follow step 5 here[windowsreport.com] to disable OneDrive sync for the game's save folder.

4. Finally, you can have the game use a different save folder entirely using the launch option:
/alternatesavemount=true

Note: This will not automatically move any existing saves. Saves can be manually moved to the new location at:
C:\Users\%USERNAME%\Saved Games
Be advised that, in this case, the Steam cloud saves and cross saves feature will not work.

If You're Experiencing Hitching / Freezing / Lag / Frame Rate / Performance Issues

Try each of the following steps:

1. As stated above, ensure you have the latest graphics drivers
2. Try toggling the Fullscreen and/or VSync settings in-game
3. Windows and Proton Users: Try the Vulkan and 32-bit executables
4. If you have Nvidia G-Sync or AMD FreeSync, please disable them and turn on AMD Anti-Lag if available.
5. Add the following launch option (instructions on how to do this below): /UseSwapEffectDiscard=true
6. Close all other running programs
7. If available, in your graphics device control panel, set “Maximum Performance Priority” and/or “Fast VSync”
8. Ensure Windows 7 compatibility mode is NOT turned on for Hades.exe
9. Disable any overlays, e.g. Steam, Epic, GeForce, etc.
10. Physically disconnect all secondary display devices

11. If you have an Nvidia graphics card, follow this guide[www.techadvisor.co.uk] to ensure the game is using that card, and not your onboard Intel card.

12. After that, make sure that your Windows power settings are set for High Performance while running Hades. Ensure that the monitor running the game is connected to your Nvidia graphics video card on the back of your computer.

Note: If you cannot find an option to select your GPU, you may have to manage it in your system BIOS. Disable Intel HD and make sure you set PCIe as the default for graphics in the BIOS, don't leave it at Auto.

13. Mac Users: There is a known issue with some older graphics card models causing the screen to freeze occasionally. Lowering the game’s resolution and closing all other running applications should help reduce the frequency and severity of the freeze. Additionally, you can add the following launch options, which should help:
/DrawBlendMax=8 /DrawLights=false

Mouse and Controller Input Issues

If you are experiencing issues with the game registering input at times or are unable to rebind keys:

• Use these launch options: /UseNativeGaInput=true /UseNativeGaInputNoControllers=false
  
• Disconnect any controllers that may be plugged in

Instructions on how to set launch options are above.

If your controller isn’t detected by the game, try disconnecting all controllers and ensuring all controller devices are removed from the Device Manager. Then, reconnect your primary controller and try again. The game will always read the controller in slot 1.

Hades may have issues with some wireless or bluetooth game controllers; turning off Vibration in the Settings menu may alleviate any issues

If you experience any other issues with mouse input, such as the cursor moving slower than you expect, try the following: In the Main Menu, go to Options > Settings, then toggle Mouse Lock. In most cases, this should alleviate the issue.

If your mouse cursor does not appear while playing using the mouse, please check to see if you are using the computer program f.lux. If so, please try disabling this software, as it can cause compatibility issues with games such as this one.

Audio Issues

If you are experiencing issues with the game audio, please first make sure your audio drivers are updated:

• Open Windows Device Manager
  
• Open the Audio Inputs and Outputs list of devices
  
• Right-click on your audio device and choose "Update Driver"

If sound effects are cut-off or “staticky”, check the in-game settings menu and try adjusting any lowered volume sliders back to maximum, and control game volume with your system’s volume settings instead.

If you’re using a controller, make sure it’s disabled as a sound device.

If You're Having Issues with Cross-Saves to or from Hades for Nintendo Switch

Please be sure to read the Help & Info section of the Cross-Saves submenu on Nintendo Switch for important information about the feature, including how to troubleshoot common issues.

If your Save Slot on Nintendo Switch shows a cloud-with-question-mark icon, please select that save slot to proceed. This symbol can be an indicator that you have a save data conflict to resolve, and you will be presented with a choice of which data to choose, with information about the progress and latest update time to help you decide which is the correct data.

If you have less progress on Nintendo Switch than on PC, and inadvertently sync that progress to the cloud and overwrite your PC data, you may be able to recover that data. Please check the section below titled If You Unexpectedly Lose Saved Progress for details.

Please be sure to launch Hades from the Steam client, rather than directly from the .exe file, as otherwise your Cross-Save data will not sync correctly.

If you encounter other issues with Cross-Saves, please check the bottom of this FAQ for instructions on how to get in touch with us.

If You Unexpectedly Lose Saved Progress

If something happens and you lose progress or find your save data missing, chances are it can still be recovered. Please follow these steps:

• On Windows, navigate to \Documents\Saved Games\Hades
  
• On macOS, use Finder's Go > Go To Folder menu and navigate to ~/Library/Application Support/Supergiant Games/Hades

The following assumes you're using Save Slot 1:

• Rename Profile1.sav to Profile1_old.sav
  
• Sort by Date modified to locate your most recent save (.sav file)
  · For example: Profile1_Temp.sav, Profile1_Temp.sav.bak, or Profile1.sav.bak1
  · If your save data is corrupted, start with Profile1_temp.sav
  
• Rename that file to Profile1.sav
  
• Open the in-game Play menu and look for the save
  
• If that doesn't work, repeat these steps with the next most recent .sav file

If you've checked all of your .sav files without success, please visit our official Discord[discord.gg] and send a message in #hades-tech-support, and we'll do our best to help you get your progress back.

If All Else Fails

If you don't find a solution to your issue, please visit our official Discord[discord.gg] and send a message in #hades-tech-support requesting assistance. If you are unable to find a solution there, send an e-mail to [e-mail], and we’ll do our best to assist you. Please include the following files:

1. For Windows users, your DxDiag[support.microsoft.com]
For Mac users, your system information:
Spotlight search > System Information > File > Save > report.spx

2. Your Hades.log located here:
Windows: \Documents\Saved Games\Hades\Hades.log
macOS: ~/Library/Application Support/Supergiant Games/Hades

Thank you for reading. We hope this FAQ helps you find a solution quickly.