Bug Report - Screen goes black but game keeps playing

[smallfutures]

I have been encountering an issue frequently since I began playing the game. This has been a persistent problem across all the gametime I currently have and did not start occurring recently.

The issue is as follows: while playing the game (regardless of whether I am playing fullscreen, windowed, or borderless), after some period of time (i.e. it may happen within minutes of booting up or may not occur until several hours into a session), the entire game client "flashes" (kind of like if you were minimizing a browser window, except the client stays open) and the entire screen goes black. The game explicitly does not crash - if I move my cursor around or press buttons on my controller, I can hear different items in the pause menu become selected, and the music never stops playing. If I hit the Windows key and hover over the "Hades 2" icon on my taskbar, the little preview that Windows generates correctly shows the game client. If I hit Alt+Tab, the various window previews that are generated likewise show the game client. Nothing I do causes the game to display normally again and therefore I am forced to exit out of the game client, causing me to lose entire runs worth of progress. I have had the issue happen as early as Erebus (it seems to happen more frequently in the Hecate fight, although I couldn't say why) and as late as Tartarus.

I am running Windows 10 Home build 19045.4412.
I am using a Ryzen 5 3600 cpu, a GeForce RTX 2080 video card, and have 32 gigabytes of DDR4 RAM.
I have two monitors, both with a 60Hz refresh rate, although this issue persists even if I unplug one monitor or the other and as previously stated occurs regardless of what display mode I use or what graphical setting I use in-game.
I have disabled the Steam overlay and installed the latest version of the Visual C++ redistributable.
I have installed the latest graphics driver for my graphics card (at the time of writing, 552.44 released on 5/9/2024).

[Ender]

Hey sorry to hear you're encountering this. If you’ve already tried most of the suggested solutions in our FAQ please follow the instructions at the bottom to email us your log file and DxDiag and we can take a look!
https://supergiant.games/hades2faq

[Snowblind]

I've just had the same thing happen, Mid fight and screen went black but audio still playing and noises indicating the controllers inputs are being registered.