Hades II stopped opening after the Update on my Mac

[gschanty]

I really love playing Hades II and I can't wait to try the features that the update gives, at the same time there's a big problem. After the update, Hades II isn't opening anymore, I thought that maybe there was a problem with Steam or my Mac, but no problem as such was reported. So now I can't play the game anymore.

[TheSwanDragon]

Heyo! Just to make sure, are you playing through Whiskey or another Windows interface, or the native Mac build?

There are a few things to try in the pinned help message, under "If You're Having Issues Launching the Game, or See a Black Screen" - I'd take a look through those.

[gschanty]

Originally posted by TheSwanDragon:

Heyo! Just to make sure, are you playing through Whiskey or another Windows interface, or the native Mac build?

There are a few things to try in the pinned help message, under "If You're Having Issues Launching the Game, or See a Black Screen" - I'd take a look through those.

I'm only using my Mac, not Whiskey or Windows interface, and I tried every tip in the "If You're Having Issues Launching the Game, or See a Black Screen" and nothing work. I check on reddit and in general if someone else saw the play button, becoming blue, have everything moved to just clip back to the Steam Library and a message of sudden problem that will be send to Apple.

[TheSwanDragon]

Originally posted by gschanty:

I'm only using my Mac, not Whiskey or Windows interface, and I tried every tip in the "If You're Having Issues Launching the Game, or See a Black Screen" and nothing work. I check on reddit and in general if someone else saw the play button, becoming blue, have everything moved to just clip back to the Steam Library and a message of sudden problem that will be send to Apple.

Gotcha, thanks for giving those a try. Could you follow the steps at the end of the pinned message, about emailing some log files to [e-mail] ? That will help them investigate why it's not working, and they may have some additional things for you to try.

[gschanty]

Originally posted by TheSwanDragon:

Originally posted by gschanty:

I'm only using my Mac, not Whiskey or Windows interface, and I tried every tip in the "If You're Having Issues Launching the Game, or See a Black Screen" and nothing work. I check on reddit and in general if someone else saw the play button, becoming blue, have everything moved to just clip back to the Steam Library and a message of sudden problem that will be send to Apple.

Gotcha, thanks for giving those a try. Could you follow the steps at the end of the pinned message, about emailing some log files to [e-mail] ? That will help them investigate why it's not working, and they may have some additional things for you to try.

Thank you very much