"This request was closed and merged" Support !?

[Tome]

I have a problem on this game that i can't play it cuz it says something about being disconnected unexpectedly so i sent GamersFirst support on 31st May with one part of informations and on 2nd June with the other part cuz i didn't have the other part yet. So i got a message today on both of them by someone from GamersFirst and my posts were with the same title.

This request was closed and merged into request # ""You have been disconnected from...".

Anyone got information about this... because as i see there is no fix for my problem that i can find... i tried every possible thing from driver updates to setups to reseting router..

[㋛-NiVaK-★]

your ticket is merged with other tickets that have the same problem and will be adressed after other issues are adressed. be patient

[Tome]

oh okay i though the 2 messages were merged and it wanted me to send another one