The Server is not reachable

[Deano]

I've played the game for 10 hours already but now when I try to launch it an error box appears saying "The server is not reachable..", I can click next which send me to another screen and opens a webpage which asks me to copy the error code that appears in the 2nd window. Then it asks me to request a code which refreshes the screen but doesn't give me a new code which it states above that it will.

Imgur link to all the windows [imgur.com]

I've tried restarting the computer; redownloading the game; running it as admin; making exceptions for the game and steam in my antivirus (AVG) as well as turning my antivirus off.

I'm running out of ideas here?

[Viper]

See if your AV software is blocking something. That is the case often in these kinds of issues. Looks like it is Denuvo verification not getting through to me. But obviously the Denuvo servers are infact working.

[Deano]

@Viper

I forgot to mention that in original post, as well as making exceptions I also turned off my antivirus.

I assumed it was denuvo related to, it's just strange that it's started 10 hours in.

[lukaself]

Originally posted by Deano / Rin:

I assumed it was denuvo related to, it's just strange that it's started 10 hours in.

It's indeed Denuvo related. However, if you could launch it before, unless Atlus set the expiration of the Denuvo token really really short you should still be able to play it now, even offline.

Check this folder, it's where the Denuvo tokens are stored specifically for P4: <Steamclient-folder>\userdata\<user-id>\1113000\

(If you don't know your steam user-id: https://steamidfinder.com)

You should find a 4KB file (potentially several) named with a bunch of random numbers and no file extension, dated from when you launched the game for the first time. If the file is there and it still refuses to let you launch the game even while online, you could also try moving or deleting the token to force the Denuvo servers to give you a completely new one.

Beyond that if it still doesn't work it means the Denuvo server is temporarily overloaded as it sometimes happen and the only thing you can do is wait 24 hours, then contact SEGA support[www.sega.com]. Happened to me a few times with Total War.

You could also try checking your firewall although I doubt it would suddenly block trafic without any intervention on your end.

[CHAO$$$]

Just buy the game again on a different account and hope you get better luck next time.

Its not like you owned the game after you bought it anyway so the DRM locking you out of playing is completely within reason considering the EULA.

[Deano]

@Luka

Thanks for the info.

I've Snipped[imgur.com] what's in the folder, as you can see there is the remote cache file which isn't from when i first played the game, I can't seem to find the file you are talking about.

Regardless I tried removing the file after backing it up and the issues persisted.

Looks like I might have to contact sega.

[lukaself]

Originally posted by Deano / Rin:

Looks like I might have to contact sega.

The remotecache.vdf file is Steam's cloud saves data, you should leave that there but yeah, the Denuvo tokens should have been there, unless they moved them since last time I checked. I don't have the game on PC so I can't confirm for this specific one.

It should look like this: https://imgur.com/fTgPGUH (all of these are Denuvo tokens beside the remotecache.vdf file)

Hope you can get it sorted with SEGA.

[1A Gaming]

"I am glad this game has a strong DRM"
"Why are the Denuvo haters so salty over this?"
"Why complain about Denuvo?"
"Ignore the threads about Denuvo [Moderator, please lock]"

XD

Really though I'm not looking forward to this happening to me. I've seen a lot of problems that I just don't need right now. So far my only issue has been 1 time where the music went on the fritz and spaz'd out for a minute, but that only happened once, and it's got nothing to do with Denuvo. If that's the only problem I get I guess I should consider myself lucky.

[FEGuy]

Yeah, the Denuvo ticket should definitely be in the userdata folder mentioned above, or at least it is on my machine. Doesn't really bode well for offline play if the ticket has to be refreshed after only a week or so.