1.0 update won't start game

[Sir Slayer]

Since the patch for 1.0, unfortunately the game simply won't open anymore.
I've tried uninstall/reinstall and steam file verification, but nothing sadly.

Have seen that others are potentially having the same issue.
Hopefully a fix soon so that I (and others) can jump into the new update.

Thanks.

[iktomi sakala]

I didn't tried before, just bought it yesterday on GoG : When I start the game, I got the Unity loading bar, going barely to 1/4, then vanish... no crash error text, nothing.
Tried cache verification, restarting, without galaxy or any overlay...

[Nikor]

Same problem here, re-installing the game does not help.
I could play fine during the EA period, not sure what's causing the problem.

[Masterowl]

Same here. Can't launch the game anymore since 1.0

[Rifou]

Hi ! Sorry you're all running into those issues.
May I ask you all to post your DxDiag and your Crash Dumps folder ?
You can do so by uploading them to any cloud service and post the link to the files here.

If you don't know how to get your DxDiag :
Search "dxdiag" with the Windows research tool, open the app, and save all the info as a file on the bottom right.

For the Crash Dumps, this path will lead you directly to the files inside the folder (copy paste it in your windows file explorer) :
%Appdata%/../Local/CrashDumps

These might help the team figuring out what's wrong why the V1.

I'll let this topic in the General Discussion a little bit more in case some people don't check the Technical Support one.

[iktomi sakala]

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[Gnejs]

Also getting stuck in loading/black screen, then "stopped responding" after clicking anywhere. I was playing 1.0 fine yesterday, but today this happens.

Log files doesn't show much apart from some NPE for the Aura plugin.

Log: [Aura Unity Plugin] System.NullReferenceException: Object reference not set to an instance of an object
at AsusAuraWrapper.AsusAuraService.GetDebugLevel () [0x00020] in <fd718e63a2564375a1e431949a09a678>:0

Log: [Aura Unity Plugin] System.NullReferenceException: Object reference not set to an instance of an object
at AsusAuraWrapper.AsusAuraService.GetDebugLevel () [0x00091] in <fd718e63a2564375a1e431949a09a678>:0

Log: [Aura Unity Plugin] System.NullReferenceException: Object reference not set to an instance of an object
at AsusAuraWrapper.AsusAuraService.IsOldNBDrv () [0x00015] in <fd718e63a2564375a1e431949a09a678>:0


Edit: Just went ahead and completely uninstalled the Aura software and rebooted, now the game works (did not re-install the software). So possible "fix" if other have the same error in the logs.

[Nikor]

Got the game to work by deleting the AuraLayerManager.dll file from the game's 'Managed' folder.

[Rifou]

Ok, so, looking at the following thread for the game Green Hell: https://steamcommunity.com/app/815370/discussions/0/4907188445923540928/

It appears that deleting the AuraLayerManager.dll file may just be a temporary fix, since you may encounter the issue again after the game gets an update (it might dowload the file again). Asus informed them that such error may occur when using an outdated version of Asus Aura software.

So, installing the newest Asus Aura firmware should solve the problem:
https://www.asus.com/campaign/aura/us/download.php (current last version is 1.07.84_V2 )
They apparently also advise to upgrade to their Armory Crate platform (might be a good idea to update it if you already have it and that it isn't up to date on your side):
https://www.asus.com/us/supportonly/armoury%20crate/helpdesk_download/

Uninstalling the Aura Software might also be a solution, as Gnejs suggested.

Hope this will solve the issue for good for you !

Also, I want to point out that there is another kind of crash linked to UnityPlayer.dll that the team is also still investigating. But it may take some time considering that the week-end is here.

Also, thanks a lot to Gnejs for the the "fix" !

Sorry again for the inconvenience you faced or are still facing.

Addendum :
It also appears that there is a similar issue with Dragon Center (MSI program), if you have this program try to update it. Some others similar (RBG/Fan/CPU related) programs that are not up to date might be causing the issue on your side.

Hope this fix the issue for you !

Also, I want to point out that there is another kind of crash linked to UnityPlayer.dll that the team is also still investigating. But it may take some time considering that the week-end is here. Sorry if you're running into that one.

[Kaen Ezekiel]

TYVM Gnejs, I bought it today and couldn't start it ...

[hyson15]

same here

[iktomi sakala]

Ok, I had high doubts about this in my case (I don't have any Asus hardware or software manager, but this is apaprently not related), but deleting this AuraLayerManager.dll fixed my crash at start.

[Painless]

Doesn't work here either.

Game wouldn't start yesterday, just got a black screen.
Today, I tried playing again and it did start, played a round and quit.
Tried restarting the game, got nothing but black screen.

[Rifou]

Originally posted by Painless:

Doesn't work here either.

Game wouldn't start yesterday, just got a black screen.
Today, I tried playing again and it did start, played a round and quit.
Tried restarting the game, got nothing but black screen.

Hi ! Sorry for your issue, did you already try the fixes of the pinned messages ?
If you already did, there also this bit I just added to this post :

It also appears that there is a similar issue with Dragon Center (MSI program), if you have this program try to update it. Some others similar (RBG/Fan/CPU related) programs that are not up to date might be causing the issue on your side.

Hope this fix the issue for you !

Also, I want to point out that there is another kind of crash linked to UnityPlayer.dll that the team is also still investigating. But it may take some time considering that the week-end is here. Sorry if you're running into that one.

Hope this will help you !