WORK ONGOING: Gears 5 Service Stability

[76561198969210363]

5:45pm PT
We have been gathering reports from some players missing collectibles and chapter progression, including related achievement progress.

We have a plan to target resolving this and work is underway. We'll keep you apprised of any updates.

Update: 12:45pm PT
Services remains stable, though we continue to address disconnects for Campaign and Horde.

The Progression catch-up roll-out is mostly complete. Tour and Character Skills are most affected by this. We'll post when it's finished.

Update: 10:10pm PT
The progression and stats issue is now resolved. Over the next few hours, your Tour of Duty, XP, rank, character levels, and end of match flow should slowly return to their correct state.

We will update when this backlog has been completed.

Update: 8:10pm PT
We have fixed an issue causing infinite saving checkpoints.

We no longer are seeing this problem; however, if you are experiencing this, we want to hear from you. We're still working on Progression. At this time, Progression is saved but very delayed.

Progression covers Tour of Duty, XP, Levels, Character Levels, End of Match Flow and more. You can track further updates at {링크가 삭제되었습니다}Gears5.com/Status as well as right here in this thread.

Update: 12:30pm PT
We are rolling out a deployment over the next 30m.

During this time, you may experience an increased amount of disconnects, but the end result will be a general increase to stability. Thanks for your understanding and patience.

Update: 9:00pm PT
We’re happy to say the recent update has fixed issues with stats, achievements and post-match. However, it will take time for the services to catch up to the volume of stats posted since launch. As always, thanks for your patience.

Update: 7:30pm PT Sept 7
We have identified a second issue with the stats service.

All stats have been recorded, but players have issues retrieving them. We are close to a fix, and apologize for any service disruption. We will post an update as soon as we deploy.

Update: 12:45pm PT, Sept. 7
We have addressed an issue that was a significant contributor to players dropping from online Campaign co-op sessions.

If you were encountering issues connecting or maintaining a connection in Campaign Co-Op, please try again now.

Update: 10:30am PT, Sept. 7
Stats are now functioning as intended. You can review your campaign collectibles and MP stats in the quick menu.

Note: As the system processes the backlog, it may take a while for stats and achievements to update.

Update: 11:05pm PT
We have deployed an update that has meaningfully reduced instances of players being dropped from online matches.

We will continue to monitor the situation over the coming hours.

Update: 8pm PT
We are deploying a number of server-side updates to address stats and continue improving stability.

While these updates deploy, you may experience some disruption to active game sessions. Thanks for your understanding and patience.

Update: 4:20pm PT

We hear your reports on Stats related issues including Campaign Collectibles not appearing in the menu and Mutator selection disappearing.

We have identified the issue and are working to deploy a fix as soon as possible.

Update: 2:20pm PT
The team have been heads down implementing several server-side updates over the past few hours.

We have seen a decline in the number of disconnects occurring, and as we continue to work on additional updates. Stand by for further news soon.

Update: 9:50am PT
We are deploying an update to improve matchmaking times and lobby dissolves. Players may be kicked out of matches during this rollout.

Thanks for your patience. We will continue to monitor and provide details.

Update: 8:00am PT
We are seeing reports from a small percentage of users that are experiencing difficulty matchmaking and/or getting disconnected from online services. We are actively investigating the issue and are working hard to get all users connected ASAP.

Update: 11:55pm PT
Our team is working hard on fixes for several issues blocking some users from connecting online (inc. Campaign).

You’ll see this as ‘Connecting’ in the bottom right of the main menu. We’ll provide updates as we progress towards a solution.

Update: 10:20pm PT
We are about to deploy a server side update targeting increased stability.

Over the next 15 minutes, you may be kicked out of multiplayer games as the update rolls out. Thanks for your understanding as we look to address issues.

Update: 9:15pm PT
We have deployed further updates that have continued to improve stability, but we are still tracking down a few remaining issues.

If you are experiencing issues getting into Campaign, please reboot the game.

Update: 8:15pm PT
We’re continuing to improve stability and in-game content, and we’ll post updates as they become available.

Update: 7:30pm PT
We have deployed server-side updates to improve stability and are seeing positive improvements. We are continuing to deploy further improvements as quickly as possible.

Original Post
We are aware of some service stability with getting into games or accessing your profile in Gears 5 due to a huge influx of users beyond the scale of our Tech Test.

We are working to mitigate this asap and get you playing. Thanks for your patience.

[PAW.Predator]

✪ Scorpion (งツ)ว님이 먼저 게시:

PAW.Predator님이 먼저 게시:

yes
there is an issue for the last 12 hours or so

had this issue for 5 days now lol

then you should check your NAT type / Contact support

[MamboRat]

PAW.Predator님이 먼저 게시:

✪ Scorpion (งツ)ว님이 먼저 게시:

had this issue for 5 days now lol

then you should check your NAT type / Contact support

how do i check my NAT type?

[PAW.Predator]

✪ Scorpion (งツ)ว님이 먼저 게시:

PAW.Predator님이 먼저 게시:

then you should check your NAT type / Contact support

how do i check my NAT type?

Open start Menu Then search for "XBOX Console Companion" -> click the gear icon at the bottom left -> click Network and wait couple of seconds until it checks the NAT type

[Nuro]

I’ve just completed the rocket in act 3 however I’ve been sent to get the hammer of dawn targeting beacons even though I’ve already done this mission earlier. and I cannot progress as the game thinks I need to get it again

[*\WaW/Wans/>>]

easy anti-cheat detects RGBFusion.exe (Gigabyte RGB lighting app) as Game Security Violation !!!

[Stig783]

Nuro님이 먼저 게시:

I’ve just completed the rocket in act 3 however I’ve been sent to get the hammer of dawn targeting beacons even though I’ve already done this mission earlier. and I cannot progress as the game thinks I need to get it again

You're not the only one. Stuck at the exact same place. Can't be bothered to restart the whole chapter again so I haven't played it since. Shocking this hasn't been patched yet.

[joshua.roever]

So frustrated! I have not been able to play for days due to the game not loading from the title screen. Thought I could fix the problem by ditching NVIDIA GEFORCE Experience and then uninstalling/reinstalling the game, but still it does not work. It ran fine at first (Core i7, RTX 2070 laptop), but now it is just an unenticing, empty title.

[MudHoleCreation]

Well, you didn't even take me out to dinner....No movie...No flowers. Just bought 4 copies of Gears 5 today. Hoping for a joyful weekend with my family, but not one of us can login. "The account or password is incorrect". Now....I may never walk right again.

[Jumbodee]

CANNOT LOG IN TO GAME BFP!! PLEASE ADDRESS ASAP

[ArchAngelGabriel]

Forget about progression and multiplayer games! $150 spent and most of us can't even log in!

[Nuro]

Stig783님이 먼저 게시:

Nuro님이 먼저 게시:

I’ve just completed the rocket in act 3 however I’ve been sent to get the hammer of dawn targeting beacons even though I’ve already done this mission earlier. and I cannot progress as the game thinks I need to get it again

You're not the only one. Stuck at the exact same place. Can't be bothered to restart the whole chapter again so I haven't played it since. Shocking this hasn't been patched yet.

yeah im not really bothered to play it until they fix it

[MudHoleCreation]

I finally got to sign in. I had to run steam and the game as administrator. Also had to go to date and time settings and change it to automatic sync.

[Sir_0v3rk1ll]

TC Octus님이 먼저 게시:

5:45pm PT
We have been gathering reports from some players missing collectibles and chapter progression, including related achievement progress.

We have a plan to target resolving this and work is underway. We'll keep you apprised of any updates.

Update: 12:45pm PT
Services remains stable, though we continue to address disconnects for Campaign and Horde.

The Progression catch-up roll-out is mostly complete. Tour and Character Skills are most affected by this. We'll post when it's finished.

Update: 10:10pm PT
The progression and stats issue is now resolved. Over the next few hours, your Tour of Duty, XP, rank, character levels, and end of match flow should slowly return to their correct state.

We will update when this backlog has been completed.

Update: 8:10pm PT
We have fixed an issue causing infinite saving checkpoints.

We no longer are seeing this problem; however, if you are experiencing this, we want to hear from you. We're still working on Progression. At this time, Progression is saved but very delayed.

Progression covers Tour of Duty, XP, Levels, Character Levels, End of Match Flow and more. You can track further updates at Gears5.com/Status as well as right here in this thread.

Update: 12:30pm PT
We are rolling out a deployment over the next 30m.

During this time, you may experience an increased amount of disconnects, but the end result will be a general increase to stability. Thanks for your understanding and patience.

Update: 9:00pm PT
We’re happy to say the recent update has fixed issues with stats, achievements and post-match. However, it will take time for the services to catch up to the volume of stats posted since launch. As always, thanks for your patience.

Update: 7:30pm PT Sept 7
We have identified a second issue with the stats service.

All stats have been recorded, but players have issues retrieving them. We are close to a fix, and apologize for any service disruption. We will post an update as soon as we deploy.

Update: 12:45pm PT, Sept. 7
We have addressed an issue that was a significant contributor to players dropping from online Campaign co-op sessions.

If you were encountering issues connecting or maintaining a connection in Campaign Co-Op, please try again now.

Update: 10:30am PT, Sept. 7
Stats are now functioning as intended. You can review your campaign collectibles and MP stats in the quick menu.

Note: As the system processes the backlog, it may take a while for stats and achievements to update.

Update: 11:05pm PT
We have deployed an update that has meaningfully reduced instances of players being dropped from online matches.

We will continue to monitor the situation over the coming hours.

Update: 8pm PT
We are deploying a number of server-side updates to address stats and continue improving stability.

While these updates deploy, you may experience some disruption to active game sessions. Thanks for your understanding and patience.

Update: 4:20pm PT

We hear your reports on Stats related issues including Campaign Collectibles not appearing in the menu and Mutator selection disappearing.

We have identified the issue and are working to deploy a fix as soon as possible.

Update: 2:20pm PT
The team have been heads down implementing several server-side updates over the past few hours.

We have seen a decline in the number of disconnects occurring, and as we continue to work on additional updates. Stand by for further news soon.

Update: 9:50am PT
We are deploying an update to improve matchmaking times and lobby dissolves. Players may be kicked out of matches during this rollout.

Thanks for your patience. We will continue to monitor and provide details.

Update: 8:00am PT
We are seeing reports from a small percentage of users that are experiencing difficulty matchmaking and/or getting disconnected from online services. We are actively investigating the issue and are working hard to get all users connected ASAP.

Update: 11:55pm PT
Our team is working hard on fixes for several issues blocking some users from connecting online (inc. Campaign).

You’ll see this as ‘Connecting’ in the bottom right of the main menu. We’ll provide updates as we progress towards a solution.

Update: 10:20pm PT
We are about to deploy a server side update targeting increased stability.

Over the next 15 minutes, you may be kicked out of multiplayer games as the update rolls out. Thanks for your understanding as we look to address issues.

Update: 9:15pm PT
We have deployed further updates that have continued to improve stability, but we are still tracking down a few remaining issues.

If you are experiencing issues getting into Campaign, please reboot the game.

Update: 8:15pm PT
We’re continuing to improve stability and in-game content, and we’ll post updates as they become available.

Update: 7:30pm PT
We have deployed server-side updates to improve stability and are seeing positive improvements. We are continuing to deploy further improvements as quickly as possible.

Original Post
We are aware of some service stability with getting into games or accessing your profile in Gears 5 due to a huge influx of users beyond the scale of our Tech Test.

We are working to mitigate this asap and get you playing. Thanks for your patience.

dude fix the audio in this game. wife has zero audio. yesterday was fine and today nothing. Nothing has been done to the pc. We can hear each other in our chat.

[RIP]

I'm missing chapter scenes or it skipped to a chapter. Before the chapter starts it tells the act and chapter and after it starts, the chapter jumps before the collectibles etc. get discovered. LOL it's not working right or something too!

[Hot Ross Buns]

Well servers are broken again, i keep getting the same error code instead of XP over and over, you figured after the 5th title in the franchise you guys would have your act together by now, wtf.