Ending of Episode 1 Bug? (Spoilers)

[w i n t e r]

Hello, I'm wondering if anyone else encountered this problem, and how to fix it.

At the end of the episode, after you go down into Elsewhere, I get stuck down in that portion with the inability to interact with the door that triggers the final cutscene.

I'm playing at Etienne (After death of Sophie), and I try to reload and even explore other points of the house before doing this last portion, but every time I get stuck down there.

Any help would be appreciated.

[Wubi]

Same thing happened to a friend of mine... No idea how to fix it.
We were playing the game on and off for days, and when we finaly
manage to go to "elswere" we have the same problem... i am so angry...
Noticed that the camera also looks to be from a different angle too (compared to many Youtube videos i've seen from the ending".

[w i n t e r]

Have you tried just skipping ahead to the next episode?

[Wubi]

We played the game 3 times from start to end just to get to the ending and continue to the second. I don't see a way to play the second episode without finishing the 1st.. :( I am really mad about that

[w i n t e r]

Damn: played through it again and it still messed up sigh.

[Raiser Games]

Hi @winter!

Would you mind sending your saves to [e-mail] so we can check them?

@Wubi Please remember if you already completed the game, you can go to the episodes section and select the one you want to play right away 😉

Thank you both!

[Yuta_Giru]

I am having an issue where I went to my save and at the point where I should go through the door into the Elsewere I keep opening the door and walking into it. BUT there is another door there that is closed so I just walk in place and end up not passing through the entrance. I dont know what to do and when I try and use the old key it just says there is nothing to use it on.

[Wubi]

@RaiserGames Well thats the point... we cant end in because of the ending bug we encountered
and we cant continue the game because of that... i could almost see a tear to my friends eyes that he could not play a game he payed for... and even if that gets fixed now, i think we already lost intrest

[Leveya]

I have this same issue it's so frustrating, i can't play any other episodes because it won't let me move on despite completing the first

[Jimbo]

Originally posted by Raiser Games:

Hi @winter!

Would you mind sending your saves to [e-mail] so we can check them?

@Wubi Please remember if you already completed the game, you can go to the episodes section and select the one you want to play right away 😉

Thank you both!

i played the first chapter now for the 3rd time. its always the same game breaking bug. even on a new save file. and there is not even an option in the game to delete them. i did all the puzzles in the correct way, and still i cant interact with the last door. would be nice if you start fixing this bug. i like the game, and want to finish it. like this i just feel like i wasted my money. i will also send this massage to your support e-mail with the save file. please fix the bugs with this game.

[Raiser Games]

Hi,

Thank you very much for your patience. We've received some emails from some of you. All the save files that we've checked seems to be ok and allow you to finalize the game. We'll include some videos as proof of the correct behavior, checked with the save files that you've sent through email.

It'd be helpful if you can contact us or write a comment with your build ID and dxdiag. This could be caused by a non-updated game.

We update the game in July and changed the entire ending of episode 1 so maybe if you're playing with an old version or following an old walkthrough you won't succeed.

Please do not hesitate to contact us if you want your save game files to be checked, we'll be glad to help you with anything you need.

Thank you very much.

[Jimbo]

Originally posted by Raiser Games:

Hi,

Thank you very much for your patience. We've received some emails from some of you. All the save files that we've checked seems to be ok and allow you to finalize the game. We'll include some videos as proof of the correct behavior, checked with the save files that you've sent through email.

It'd be helpful if you can contact us or write a comment with your build ID and dxdiag. This could be caused by a non-updated game.

We update the game in July and changed the entire ending of episode 1 so maybe if you're playing with an old version or following an old walkthrough you won't succeed.

Please do not hesitate to contact us if you want your save game files to be checked, we'll be glad to help you with anything you need.

Thank you very much.

this is what i see:
https://steamcommunity.com/profiles/76561197997363392/screenshots/

the game would not start on an old version. steam is checking the version when you start it. so that is not the problem. i even checked the version manually. i also played to the last corridor of the game. to the exact last door. there should be showing an "A" for opening the door like all the others in the house. but there is no "A" showing. so i can not open the door for the cut scene trigger to end the chapter. this is not a problem with the version or the playstyle. this is just a bug that needs to be fixed.

[Jimbo]

i also reinstalled the entire game. so there is little to no chance that my version is old.

[Jimbo]

i need to take back what i said. the support replied really fast to me, and helpted me solving the problem. i thought that i had checked all the doors in the corridor wich wasnt the case. it was the 3rd door in the corridor that i had to use. not the door at the end of the corridor like in older versions of the game. maybe this will help others here too. but big thanks to the people at raiser games. i finally can enjoy the whole game <3

[Gsmoney1]

This bug is still going on. Will text me off is that I’m past the point where I can get a refund. People keep talking about doing a wrong play through but there’s no evidence in the game that you’ve done or wrong play through. This is a bug and it needs to be fixed.

[Gsmoney1]

I owe an apology. I didn’t check all the doors. I miss the one in the corridor.