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This topic has been pinned, so it's probably important 
A developer of this app has marked a post as the answer to the topic above.
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You should definitely rework the puzzle. It sounds logical at first, but there were no clues, at least not in our case. So we had no drawn moustache or glasses etc. on the information sheet. So my wife and I counted all eyes, glasses, legs, noses, ears, doors, coats and so on for over 2 hours and tried to get the combination. It was really tiring.
But the rest of episode 5 is fantastic and so far it is really well done. :) At least what we've seen so far. ^^
The puzzle is already changed, as we noticed it was WAY too cryptic, but we still need to test that everything works fine with the new build before releasing it (even for a small change like this one).
We hope you enjoy the ending :D
Thks for the answer anyway, was really blocked :)
A very good decision. And thanks, we'll both explore the ending tomorrow after work. :P
Caution spoiler!
Because as an example: Three of the doctors have their hands on their laps, three doctors in the background have their hands on their back, and the seventh doctor has his hand in his pocket. That alone gives another 3, 3, 1 variable. We almost went crazy with this puzzle. Especially since the hand position seems so obvious.
Spoiler end!
Oh, and about "The End"... Please, think about doing a second part. The game that the three of you and your team have created is just too good to stand alone. I've played some good horror games, but it's been a really long time since I've been shocked so well. Everything just fits here and I'm really surprised that I only found this game by pure coincidence.
I know that the thing with Kickstarter and then the thing with the other publisher in connection with the lawsuit and the consequences of that, must have been very bad for you. But I'm really glad you guys held out. Other people probably would have given up. But you hung in there and you did something really great.
Most importantly, there are so many places that you could use in a game.
I would really think about that. Put an old music box in your lap, enjoy the melody, then sleep on it for a night, and then think about how you can scare your customers even more. And then do it with a big laugh. :D
thanks
It has been a difficult journey, and we had awful moments, but it's all worth it if you players enjoy the result. As to a continuation... who knows... we have other ideas in mind, but we would need to ask The Presence... ;) There won't be more puzzles with hospital guys, though.
Some things that are not clear in the count :
1. I wasn't sure whether I should count the legs or shoes, as some of them are cut off by the photo, some of them are not.
2. I wasn't sure whether the glasses count as 5 or 3 ( 5 pieces of glass or 2 glasses + 1 monocle )
3. I wasn't sure whether I should count the arms that I can see visible on the photo as 6.
4. I wasn't sure whether I should count the ears that are visible as 8, some of the guys are right on the photo tear and I couldn't see the ears clearly.
5. I wasn't sure whether I should count the total numbers of eyes, or nose, or mouth.
6. I wasn't sure what the hint letter 7 is for. I actually thought this 7 here means the seven people in the photo. It never occured to me it means there are 7 digits in the passcode.
7. I actually tried to count the visible FINGERS in the photo. It was pretty hard to do so on a 21in monitor, lol.
Feel free to ask The Presence, IT will definitely agree with me. :)
https://i.imgur.com/MRDpOhC.jpg
Pones este puzzle al principio del capítulo, frustras al jugador, y le obligas a buscar la solución en internet, por lo que para los siguientes puzzles ya has generado la suficiente desconfianza en el juego, para que el jugador desista de entenderlos y rapidamente acuda a comprobar que el nuevo puzzle tiene una solución lógica. Lo que conlleva malestar y un profundo sentimiento de instisfacción.
Esto venderlo como queráis. Pero es un error de diseño, lo defenderéis como original, como algo novedoso, pero su nombre es error de diseño.
Muy mal e intentad corregidlo por algo que tenga sentido para la gran mayoría de jugadores y no solo para el deleite del diseñador que lo perpetró.
They've already said they're working to fix it, you don't speak for everyone.
Saying what you think is not being hostile.
We have 5 chapters, and in each and every one of them there have been serious or very serious design errors. And no, I am not exaggerating.
If after the first failures, they had increased the testing measures before each new release, the players would not have to come here periodically to point out errors, which are clearly evident, each new chapter.
They have a good game concept, interesting gameplay, and they mess up so much work by insisting on frustrating players.
It is the studio that is being hostile to its audience, neglecting release, after release these details.
It's not as black and white as neglecting the problems, the simple fact is that there are four people that had to fix bugs, optimization, rework things, and on top of that make each individual episode. They fixed most of the gamebreaking problems that they could, the rest can now be patched out since they don't have to work on future episodes. This is not to mention that although you may be able to find and replicate the bugs, you then actually have to find the solution and then implement said solution, which would not be the easiest with only four people.
Como diseñador me encantaría saber qué otros errores de diseño has encontrado en otros capítulos porque desde luego, no he visto ningún otro puzzle en ningún capítulo que incumpla reglas de diseño o no dé pistas suficientes al jugador. Ni uno. Lo que pasa es que son puzzles lógicos de verdad, no los puzzles a los que estamos acostumbrados hoy en día.
En el puzzle de la foto sí que hay un error por ruptura del convencionalismo del gameplay. Principalmente porque como jugadores se nos ha acostumbrado a tener más pistas, a portarlas y a aplicar otro tipo de lógica pero, ¿sabes qué? Que hay que tenerlos cuadrados para reconocer públicamente que te has equivocado en un diseño (y lo han hecho), hay que tenerlos cuadrados para ponerte inmediatamente siendo 4 personas y llevando años haciendo esto a replantear un puzzle (y lo han hecho). Yo me quedo con eso. Cada vez que sale un bug aunque sea mínimo contestan y lo arreglan, y son cuatro.
¿De verdad te parece que eso es ir en contra de su audiencia? Porque demuestran más pasión e integridad que cualquier desarrollador AAA que haya visto.
Y ojo, que a pesar de que el diseño del puzzle es erróneo por su conjunto y porque rompe reglas anteriormente establecidas, no es erróneo en su individualidad. La lógica que aplica es válida e introducida en otro momento y con un par de iteraciones previas de dificultad inferior, sería correcto.