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Hand in the quest at Sgt. Knox, then open the Dread Ring campaign window and start the Study Thayan Writings part, it follows the A New Day quest, and you've to wait a day before you can continue the campaign.
https://imgur.com/a/GfjNFt3 (What I'm seeing after I press start campaign)
If that doesn't work either, contact support
https://support.arcgames.com/
and see what they have to say about it.
I started a new character during the Neverember's Recruitment event, and had no issue with getting the first step of the campaign done.
But they did change something with that campaign, before you only had to talk to Sgt. Knox again, and the A New Day quest would be done, now you actually have to wait for the daily reset before you can continue... have to wait and see how that turns out, and what else they have changed here.
Thanks a lot - that worked :)