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The ZAX (ZEN to AD exchange) hasn't change over the last few years, the ZEN still comes from other players, and that 500 AD per 1 ZEN limit ensures, that everyone has a fair shot at getting ZEN in time.
The current 2m AD backlog means, that when you list your ZEN buy order today, you probably get it fullfilled in 2-4 days.
Supply and demand...
https://www.arcgames.com/en/games/neverwinter/news/detail/10459003
And there is allways a higher demand for ZEN, when they're about to release a new update.
So, the smart way would be to build up ZEN between updates.
Anyway, no one is forcing you to spend money, there are options to get ZEN for free, but to use them is up to you.
Just keep in mind, the backlog will probably rise a lot more until May...