[SOLVED] Systematic crash of the game after Intro Video or pressing a key

[StarKnight]

Crash !
Press [none] to continue: [none], no assigned key !

No assigned key (normally, originally, it's the Space bar key) to pass (skip) the introduction video) or to go to the main menu. Key: None. This is not normal, there is a problem !

Game Crash as soon as I press any key (including Space bar) or when the intro video is over, impossible to get to the main menu !

No mods installed. All mod folders in Plugins, Archive, r6 and mods are empty!
Verification of local files verified several times: despite this, the game crashes automatically shortly after launching the game, as indicated above !

https://steamcommunity.com/sharedfiles/filedetails/?id=2969323711

[StarKnight]

No mods installed. All mod folders in : Plugins, Archive, r6\scripts and mods are empty !
Plugins :
...\Steam\steamapps\common\Cyberpunk 2077\bin\x64\plugins >> EMPTY
Archive :
...\Steam\steamapps\common\Cyberpunk 2077\archive\pc\mod >> EMPTY
r6\scripts :
...\Steam\steamapps\common\Cyberpunk 2077\r6\scripts >> EMPTY
mods :
...\Steam\steamapps\common\Cyberpunk 2077\mods >> EMPTY


Verification of the integrity of local files verified several times :
despite this, the game crashes automatically shortly after launching the game, after the Intro Vidéo, as indicated above !

What is happening !!???

[Prismatic Platypus]

I assume you have performed a clean install of video card drivers using DDU?

[StarKnight]

I had already installed the latest NVIDIA driver (RTX 3070), the file downloaded from the NVIDIA site (531.68-desktop-win10-win11-64bit-international-dch-whql.exe), before launching the game (after a also updated), I had also updated Windows 10 via Windows Update.

Result: Game crash !

-------------------

Then I deleted the Nividia driver via Device Manager, then reinstalled the last driver already mentioned.

Result: Game crash !

-------------------

So, I used DDU, I followed the tutorial, started Windows in Safe Mode, and then I cleaned the NVIDIA GPU (almost everything 'checked': deletions...). After reboot, I reinstalled NVDIA drivers (same as before).

Result: Game crash !

-------------------

Finally, I used DDU again but installed the NVIDIA driver offered by Windows Update.

Result: Game crash !

-------------------

Now I don't know what to do ! After these reinstallations of the drivers, I made a new verification of the integrity of local files, but nothing helped, the game crashes !

However, I am not a zero in computing, settings and concerning Windows and games, but there, I do not know what to do !

I even looked at the registry editor, apparently nothing abnormal, a priori, but I am not an expert on this point.

I have the impression that the game should be reinstalled, but downloading 75 or 80 GB is long, very long, without fiber...

I think checking local files with Steam is not optimal... :/

[StarKnight]

I should point out that I have already played Cyberpunk on the same PC many times !
( i7-11700, RTX 3070, 32 GB, SSD...etc.)

[ᶻ𝗓𐰁]

Are you sure it is running through your GPU? That screenshot doesn't look like a 3070 to me.

[StarKnight]

Originally posted by Drink and Snack:

Are you sure it is running through your GPU? That screenshot doesn't look like a 3070 to me.

YES, I'm absolutely sure !

A few screenshots to prove it :

https://steamcommunity.com/sharedfiles/filedetails/?id=2969448362
https://steamcommunity.com/sharedfiles/filedetails/?id=2969426710
https://steamcommunity.com/sharedfiles/filedetails/?id=2969427896
https://steamcommunity.com/sharedfiles/filedetails/?id=2969424106
https://steamcommunity.com/sharedfiles/filedetails/?id=2969428796
https://steamcommunity.com/sharedfiles/filedetails/?id=2969423424
https://steamcommunity.com/sharedfiles/filedetails/?id=2969424910
https://steamcommunity.com/sharedfiles/filedetails/?id=2969464181
https://steamcommunity.com/sharedfiles/filedetails/?id=2969462264

[StarKnight]

So, no one can help me !???

CD Project, what can you do for me ???

(I've sent several crash reports in the past few hours !)

[RezoInverse]

Originally posted by StarKnight:

So, no one can help me !???

CD Project, what can you do for me ???

(I've sent several crash reports in the past few hours !)

If you're waiting for an answer, the first thing you'll have to do is wait. Either from other users or from CDPR itself, you will hardly get an immediate response, no matter how many times you send messages asking for it. Be patient and eventually you'll find something.

[StarKnight]

OK thanks, I wait so...

(My Windows version : Windows 10 PRO, version 21H2, Build 19044.2846 : updated)

[StarKnight]

Originally posted by RezoInverse:

Originally posted by StarKnight:

So, no one can help me !???

CD Project, what can you do for me ???

(I've sent several crash reports in the past few hours !)

If you're waiting for an answer, the first thing you'll have to do is wait. Either from other users or from CDPR itself, you will hardly get an immediate response, no matter how many times you send messages asking for it. Be patient and eventually you'll find something.

If I remember correctly, patch 1.62 arrived at the beginning of February, I remember that the game crashing at startup was already there with the arrival of patch 1.62.

Correct me if I'm wrong on the exact dates.

Then I went away for a while, didn't play for 3 months, and now it's May 1st, game crash is still there !

So, in 3 months, CDPR still hasn't found the solution to this problem !???
Damn, what have you been doing for more than 3 months !???

Some posts suggest it's a user-side issue, and some others suggest it's a game-side issue.

I have a hundred games, they all work fine, including recent games, so NO, it's not a problem on the user side ! It's a kind of incompatibility perhaps with some hardware or some versions of Windows, but that should be fixed a long time ago !

Edit :
If it's a driver problem, it's certainly partly NVIDIA's fault, but that's up to the Devs to make their game compatible with these new drivers or to contact NVIDIA to see if NVIDIA can do something.

If it's new graphics features (Ray-Tracing...etc.), it's the same, your game should be coded and compatible with all systems, software and hardware such as an RTX 3070 card !

[StarKnight]

Problem solved :

I uninstalled the game correctly and deleted some files left in the folder : ...\Cyberpunk 2077\[other folders ???]\...

Reinstalling the game after deleting all remaining content from the \Cyberpunk 2077 folder solved the problem, the game no longer crashes !

NB:
Strangely, there were still a few files, DLL files in particular (and others...), I don't know where they came from, what mod they came from !??

Normally, no mod installed previously was supposed to add other files than the ones I had already deleted, so there must be at least one mod that added additional files to me, or else the "Check integrity cache local files" does not work correctly... (???)
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So, to those who had the same problem as me, be careful to delete everything in the game folder, because a mod (maybe badly installed too, that's another possibility) may have added extra files which crashes the game.