Cyberpunk shutting down PC

[Sky]

Hi everyone, so for past few days I have been experiencing this issue where game is shutting down my pc most specifically my gpu. I checked online to see if there's anyone else facing this issue and few other fellow players were also facing the same. The game is turning off my pc while I am in middle of the game and I have checked my temperature and both cpu and gpu are 45 and 65C. For first 50 hours I didn't experience any issue but now as I am close to 70 hours the shut down have been more frequent. I just wanted to ask anyone else facing the same issue here on steam? also I checked other games and no other game is doing this to my pc or have ever done it. This is the first time this is ever happening to me.

[Sky]

I understand your point here guys but still it's hard for me to believe that power supply or any other hardware is at fault here as I run cpu and gpu stress test for hours, i.e. ran furmarks for 5 hours non-stop at default core clock and the gpu ran at 99% with 75% fan speed with max temp of 71C for 5 hours no issues. The game isn't even utilizing my gpu to max.

[ZombieHunter]

Publicado originalmente por Sky:

I understand your point here guys but still it's hard for me to believe that power supply or any other hardware is at fault here as I run cpu and gpu stress test for hours, i.e. ran furmarks for 5 hours non-stop at default core clock and the gpu ran at 99% with 75% fan speed with max temp of 71C for 5 hours no issues. The game isn't even utilizing my gpu to max.

Shutting down is 100% hardware. It is not the game. The game is just taxing it and revealing a problem you have. Any other game like RDR 2 or something new would also reveal the issue. You have a problem somewhere. Back it down to where there is no problem and slowly ramp up till you find it.

[ATXReset]

Did you check that link, the bit that says "So what you need to do is to make sure that IF you have a MULTI-RAIL PSU (aka the higher end ones) that you use TWO 6+2 PCI-E CABLES instead of ONE dual 6+2 PCI-E CABLE" (regarding the graphics card cables).

[Atomsk]

Sounds like a PSU issue, get atleast 600w

[-=Cloud Windfoot Omega=-]

Publicado originalmente por Atomsk:

Sounds like a PSU issue, get atleast 600w

i would say 650-700 just to be safer

[Sky]

I have 650 watt thermaltake psu and I also tried running red dead redemption for 3 hours straight which pushed my gpu to 98% usage unlike CP2077 which usually keep it around 65-70% and the RDR2 ran absolutely fine even at max load and to stress my system even more I ran furmarks for 12 hours straight and system ran totally fine under heavy load for hours with max temp hitting 74C. I also noticed another thing that the shut down usually happen when I am in map and not in actual game.

[Sky]

Here are links of the reddit forum where people are complaining about this issue: https://www.reddit.com/r/AMDHelp/comments/kag4a6/computer_shut_off_while_playing_cyberpunk_2077/

https://www.reddit.com/r/buildapc/comments/kafm9s/computer_shut_off_while_playing_cyberpunk_2077/

[Xengre]

Causes for a PC to shutdown during a game:

The common ones people stated...
- Overheating components (notably CPU/GPU typically)
- Failing PSU under a specific load type (often a sign it is on the verge of kicking the bucket)

However, these aren't all... but they are typically the MOST COMMON causes by far. Additional causes can be:
- Driver issues (notably GPU, but it can also be drivers for audio, CPU, etc., note that GPU/audio drivers are the most common of these sets as far as I'm aware to result in this followed by in rare cases some type of peripheral device like headphones be it the hardware or drivers resulting in a bizarre crash).
- Some type of OS update issue resulting in instability (the most recent cumulative Win10 update is known to cause such issues for some... may need to try rolling back until a later update comes along addressing some of these issues)
- Other applications that cause conflict when running a game that does "something" (which I can't classify because it just depends on what triggers it that one game does at one moment that you might not otherwise normally see in other games or even that game consistently unless you know the "trigger"). This is usually a conflict with some type of utility or other 3rd party program (like "bonus programs" from hardware providers notably to assist in gaming or other features)
- In rare cases it could be an issue in the game, itself (for example: I believe Skyrim had two such bugs involving rare AI related problems and another involving the audio but they were rare enough that I'm not sure if they were ever pinned down and I can't be bothered to look into it further).
- Pagefile related error (perhaps disabled or too small of a pagefile)

One thing about overheating is if a game uses certain instruction sets that may push a GPU or CPU abnormally hard that would otherwise be seen as stable even in burn tests it could result in unusual overheating (such as AVX instruction usage, because this has commonly been recommended as not used when running burn tests like Prime95 for years until more recently because of the substantial additional thermal load it places vs perceived notion that AVX wasn't relevant anyways). If something like this is the case and you have some type of OC you may need to dial down your OC or reduce game settings to decrease demand (possibly reduce.. a lot depending).

[DAVY]

Check your power supply. Mine went out recently and I bought a new one. Some games were causing my PC to blacken the screen and shut down my PC. Found out it was my power supply finally running its course. Now everything is good as new.

[Phobos]

Publicado originalmente por Heavens Blade:

Publicado originalmente por Avocato:

Just check the event viewer for system failures at the time of shutdown, and google the error code. If anything, this will give you the most precise culprit. It's rare for the error code to not be shown in there, check both system, and application level errors.

Good advise, and for all the people saying it's the psu, that usually gives the "kernel power error".

Just like unstable RAM OC actually.

Kernel power will occur 90% of the time if the PC restart without warning. But anyway, if no overclocking is made prior to a reboot, that leaves less option: PSU or overheating are the very most common cases.

Never experienced a whole system shutting down just because of a game for whatever reason (on the game / software side). System would at least BSOD I guess if it's purely software.

[ZombieHunter]

Publicado originalmente por Xengre:

Causes for a PC to shutdown during a game:

The common ones people stated...
- Overheating components (notably CPU/GPU typically)
- Failing PSU under a specific load type (often a sign it is on the verge of kicking the bucket)

However, these aren't all... but they are typically the MOST COMMON causes by far. Additional causes can be:
- Driver issues (notably GPU, but it can also be drivers for audio, CPU, etc., note that GPU/audio drivers are the most common of these sets as far as I'm aware to result in this followed by in rare cases some type of peripheral device like headphones be it the hardware or drivers resulting in a bizarre crash).
- Some type of OS update issue resulting in instability (the most recent cumulative Win10 update is known to cause such issues for some... may need to try rolling back until a later update comes along addressing some of these issues)
- Other applications that cause conflict when running a game that does "something" (which I can't classify because it just depends on what triggers it that one game does at one moment that you might not otherwise normally see in other games or even that game consistently unless you know the "trigger"). This is usually a conflict with some type of utility or other 3rd party program (like "bonus programs" from hardware providers notably to assist in gaming or other features)
- In rare cases it could be an issue in the game, itself (for example: I believe Skyrim had two such bugs involving rare AI related problems and another involving the audio but they were rare enough that I'm not sure if they were ever pinned down and I can't be bothered to look into it further).
- Pagefile related error (perhaps disabled or too small of a pagefile)

One thing about overheating is if a game uses certain instruction sets that may push a GPU or CPU abnormally hard that would otherwise be seen as stable even in burn tests it could result in unusual overheating (such as AVX instruction usage, because this has commonly been recommended as not used when running burn tests like Prime95 for years until more recently because of the substantial additional thermal load it places vs perceived notion that AVX wasn't relevant anyways). If something like this is the case and you have some type of OC you may need to dial down your OC or reduce game settings to decrease demand (possibly reduce.. a lot depending).

I am sorry but NONE of those will cause shutdowns. A shutdown is caused by hardware issues. The board literally cuts the power and bam its gone. A triple faulted CPU can also cause a shut down but unlikely in the age of Windows 10. The issue will be caught by the OS and result in a BSOD. All of the issues you mentioned will result in BSODs and/or the offending app being terminated, not a shutdown.

I've even had drive's that have a short in their power cable not cause a shutdown. The drive resets but the system stays stable. Drivers DO NOT CAUSE shutdowns. Windows 10 will catch these faults and you get a BSOD with IRQ not less than....blah blah blah.

• The biggest causes of shutdowns: RAM timings, PSU and improper cooling.
  
• OS updates do not cause shutdowns.
  
• Conflicting apps do not cause shutdowns. Applications run in their own 64-bit fence inside Windows 10. App 1 has no idea about App 2. If they try to access RAM in another's address space this is a general protection fault and Windows will shutdown the offending application. If it is a systray app causing the issue Windows will terminate that app. Systray apps are no different than normal apps EXCEPT they simply do not have a window displayed while running. They are just apps. Like everything else. Nothing special.
  
• Games do not cause shutdowns. Games can tax a system where it may shutdown but that is b/c of the system not the game. Games cannot cause shutdowns. They can lock a system up and force a reset but they will not turn off the computer. EVER. Not in a million years.

Correlation is not causation. Find the damn cause already.

[Devourment]

Yeah, the game crashed 3 times for me. Made autoreset on my pc the 3 times.

cpu: Ryzen 9 3900x
ram: 32GB Corsair RGB pro DDR4 3200mhz
gpu: MSI Rx 5700 xt gaming x gddr6 8gb
mb: MSI MPG b550 gaming carbon wifi

[Sky]

Publicado originalmente por Phobos:

Publicado originalmente por Heavens Blade:

Good advise, and for all the people saying it's the psu, that usually gives the "kernel power error".

Just like unstable RAM OC actually.

Kernel power will occur 90% of the time if the PC restart without warning. But anyway, if no overclocking is made prior to a reboot, that leaves less option: PSU or overheating are the very most common cases.

Never experienced a whole system shutting down just because of a game for whatever reason (on the game / software side). System would at least BSOD I guess if it's purely software.

yeah only my gpu shut down rest of the components work absolutely fine.

[Sky]

Publicado originalmente por Juan Bautista Alberdi:

Yeah, the game crashed 3 times for me. Made autoreset on my pc the 3 times.

cpu: Ryzen 9 3900x
ram: 32GB Corsair RGB pro DDR4 3200mhz
gpu: MSI Rx 5700 xt gaming x gddr6 8gb
mb: MSI MPG b550 gaming carbon wifi

Is it turning off your entire system or just gpu?

[Sky]

One thing I want to clear here guys is that only my graphics card turn off not my entire system sorry if I was not clear in my original post. So when this happen only my screen turn off because my gpu shut down and rest of my pc works normally.