Phantom Liberty keep crashing - access violation C0000005

[企鵝鯊貓飼養員]

10/21 update, no more crash after install on a new disk for 40+ hours, issue fixed.

==================================================================

good news, after I try re-image my win11, issue still present (because I didn't delete my game file on disk D).

and then issue fixed after I delete the game file and "install on another hard disk".
before that, 0xC0000005 happen about 2 times an hour.
after try install on another hard disk, crash never happen in the past 8 hours game play.

hope this info can help.

ps. i try to run the disk diag tool, it's said nothing wrong with my disk.

What's my DOE.
1. try inbox gfx driver and latest gfx driver.
2. disable dis graphic card from device manager
3. disable all device from device manager
4. check game data integrity with Steam
5. uninstall game and re-install game
6. re-install Win11
7. delete game file and try install on another hard disk --> issue fixed.


==================
Game keep crashing randomly, 6 times in past 3 days, always c0000005
provide 6 dump file from below.
https://drive.google.com/file/d/1hXk4WX6PfHxfhUoKpa4nfQjIdCckfAzV/view?usp=sharing

Not sure is it only happen to me, maybe I should try re-image.

============================
Symbol search path is: srv*
Executable search path is:
Windows 10 Version 22621 MP (24 procs) Free x64
Product: WinNt, suite: SingleUserTS
Edition build lab: 22621.1.amd64fre.ni_release.220506-1250
Debug session time: Sun Oct 1 18:44:36.000 2023 (UTC + 8:00)
System Uptime: 0 days 5:54:08.497
Process Uptime: 0 days 3:12:54.000
................................................................
................................................................
............................................
This dump file has an exception of interest stored in it.
The stored exception information can be accessed via .ecxr.
(82ac.29e0): Access violation - code c0000005 (first/second chance not available)

+------------------------------------------------------------------------+
| This target supports Hardware-enforced Stack Protection. A HW based |
| "Shadow Stack" may be available to assist in debugging and analysis. |
| See aka.ms/userhsp for more info. |
| |
| dps @ssp |
| |
+------------------------------------------------------------------------+

For analysis of this file, run !analyze -v
ntdll!NtWaitForMultipleObjects+0x14:
00007fff`6b14f8a4 c3 ret
0:002> !analyze -v
*******************************************************************************
* *
* Exception Analysis *
* *
*******************************************************************************


KEY_VALUES_STRING: 1

Key : AV.Fault
Value: Read

Key : Analysis.CPU.mSec
Value: 233

Key : Analysis.Elapsed.mSec
Value: 109953

Key : Analysis.IO.Other.Mb
Value: 38

Key : Analysis.IO.Read.Mb
Value: 43

Key : Analysis.IO.Write.Mb
Value: 98

Key : Analysis.Init.CPU.mSec
Value: 46

Key : Analysis.Init.Elapsed.mSec
Value: 59846

Key : Analysis.Memory.CommitPeak.Mb
Value: 109

Key : Failure.Bucket
Value: INVALID_POINTER_READ_c0000005_Cyberpunk2077.exe!Unknown

Key : Failure.Hash
Value: {88f97a57-4e57-16de-3c3e-c05d5e0510bf}

Key : Timeline.OS.Boot.DeltaSec
Value: 21248

Key : Timeline.Process.Start.DeltaSec
Value: 11574

Key : WER.OS.Branch
Value: ni_release

Key : WER.OS.Version
Value: 10.0.22621.1

Key : WER.Process.Version
Value: 65.1.0.0


FILE_IN_CAB: Cyberpunk2077.dmp

NTGLOBALFLAG: 0

PROCESS_BAM_CURRENT_THROTTLED: 0

PROCESS_BAM_PREVIOUS_THROTTLED: 0

CONTEXT: (.ecxr)
rax=0000000000000000 rbx=0000000000000000 rcx=ebada5168620c5fe
rdx=0100040303020402 rsi=0000005ac778f1b0 rdi=000002101f3f2990
rip=00007ff76b62d130 rsp=0000005ac778f020 rbp=0000005ac778f090
r8=0000000002020001 r9=00007ff76ccc0aba r10=00007ff76b4e0000
r11=0000005ac778f010 r12=00007ff76f2eba48 r13=0000000000000000
r14=0000005ac778f1b0 r15=000002101f3f2990
iopl=0 nv up ei pl zr na po nc
cs=0033 ss=002b ds=002b es=002b fs=0053 gs=002b efl=00010246
Cyberpunk2077+0x14d130:
00007ff7`6b62d130 488b01 mov rax,qword ptr [rcx] ds:ebada516`8620c5fe=????????????????
Resetting default scope

EXCEPTION_RECORD: (.exr -1)
ExceptionAddress: 00007ff76b62d130 (Cyberpunk2077+0x000000000014d130)
ExceptionCode: c0000005 (Access violation)
ExceptionFlags: 00000000
NumberParameters: 2
Parameter[0]: 0000000000000000
Parameter[1]: ffffffffffffffff
Attempt to read from address ffffffffffffffff

PROCESS_NAME: Cyberpunk2077.exe

READ_ADDRESS: ffffffffffffffff

ERROR_CODE: (NTSTATUS) 0xc0000005 - 0x%p O 0x%p O C O %s C

EXCEPTION_CODE_STR: c0000005

EXCEPTION_PARAMETER1: 0000000000000000

EXCEPTION_PARAMETER2: ffffffffffffffff

STACK_TEXT:
0000005a`c778f020 00000000`00000440 : 0000005a`c778f090 0000005a`c778f1b0 00000210`1f3f2990 00000000`00000000 : Cyberpunk2077+0x14d130
0000005a`c778f028 0000005a`c778f090 : 0000005a`c778f1b0 00000210`1f3f2990 00000000`00000000 ebada516`8620c5fe : 0x440
0000005a`c778f030 0000005a`c778f1b0 : 00000210`1f3f2990 00000000`00000000 ebada516`8620c5fe 01000403`03020402 : 0x0000005a`c778f090
0000005a`c778f038 00000210`1f3f2990 : 00000000`00000000 ebada516`8620c5fe 01000403`03020402 00007ff7`6b647832 : 0x0000005a`c778f1b0
0000005a`c778f040 00000000`00000000 : ebada516`8620c5fe 01000403`03020402 00007ff7`6b647832 00000000`00000000 : 0x00000210`1f3f2990


STACK_COMMAND: ~2s; .ecxr ; kb

SYMBOL_NAME: Cyberpunk2077+14d130

MODULE_NAME: Cyberpunk2077

IMAGE_NAME: Cyberpunk2077.exe

FAILURE_BUCKET_ID: INVALID_POINTER_READ_c0000005_Cyberpunk2077.exe!Unknown

OS_VERSION: 10.0.22621.1

BUILDLAB_STR: ni_release

OSPLATFORM_TYPE: x64

OSNAME: Windows 10

IMAGE_VERSION: 3.0.74.53121

FAILURE_ID_HASH: {88f97a57-4e57-16de-3c3e-c05d5e0510bf}

Followup: MachineOwner
---------

[★REM★]

Have you disabled Settings -> Gameplay -> Enable Cross Platform Saves ? Known to cause random crashes if left active

[Λlxyzs]

Originally posted by ★REM★:

Have you disabled Settings -> Gameplay -> Enable Cross Platform Saves ? Known to cause random crashes if left active

not working for me

[企鵝鯊貓飼養員]

Originally posted by ★REM★:

Have you disabled Settings -> Gameplay -> Enable Cross Platform Saves ? Known to cause random crashes if left active

already disable but still have have two crash in 1 hour.

[企鵝鯊貓飼養員]

updated, seems fixed after uninstall and install on another disk (even there are no error on both disks), now already 2 hours without crash, a new record. will keep posted.

10/21 no more crash for more than 40+ hours, so try re-install on another new disk works for me.

[Raven]

I have the same issues like you:

access violation C0000005
installed on a M2 SSD

Intel 13900k @ stock (58x,55x,43x cores) + MCE and XMP1
64 GB RAM (6000 MHz) G-Skill
Nvidia RTX 4090 Gainward Phantom
Windows 11 (deinstalled the faulty (bluescreen) last Update)

Aproximately 1-2 crash per hour i would say with this crash.

Greetingz!

[Anders]

From what I can find out. A possible fix is to install a intro skipping mod.

From Reddit, so it's upto you to trust it or not. But from the replies it seemed to fix the issue for everyone.
--------
FemboyCatto
·
8 days ago
I got this error on 2.0 when the game was launching. Just install any intro skipping mod, like (Fast Launch (Skip Intro - Startup Videos)), and it should be good to go
---------

The other result is possible ram failure.

[扭腰张小恩]

I had crashed 7 - 8 times last night every time I jump/open a door/quick save...etc in game. So make sure try these:

1, Update your Windows system (I found out there is an update for my Windows 11 after had some many crashes), Geforce Experience drives;

2, Reinstall the game or check the integrity of the game;

3, Delete the Mods;

4, Unable Cross Platform Saves (works for me, no crashes since then for nearly 3 hours);

5, Delete the file: C:\Users\(your name)\AppData\Local\NVIDIA\DXCache.

Good luck:)

[adema066]

Originally posted by 大激疤叔叔:

Game keep crashing randomly, 6 times in past 3 days, always c0000005
provide 6 dump file from below.
https://drive.google.com/file/d/1hXk4WX6PfHxfhUoKpa4nfQjIdCckfAzV/view?usp=sharing

Not sure is it only happen to me, maybe I should try re-image.

============================
Symbol search path is: srv*
Executable search path is:
Windows 10 Version 22621 MP (24 procs) Free x64
Product: WinNt, suite: SingleUserTS
Edition build lab: 22621.1.amd64fre.ni_release.220506-1250
Debug session time: Sun Oct 1 18:44:36.000 2023 (UTC + 8:00)
System Uptime: 0 days 5:54:08.497
Process Uptime: 0 days 3:12:54.000
................................................................
................................................................
............................................
This dump file has an exception of interest stored in it.
The stored exception information can be accessed via .ecxr.
(82ac.29e0): Access violation - code c0000005 (first/second chance not available)

+------------------------------------------------------------------------+
| This target supports Hardware-enforced Stack Protection. A HW based |
| "Shadow Stack" may be available to assist in debugging and analysis. |
| See aka.ms/userhsp for more info. |
| |
| dps @ssp |
| |
+------------------------------------------------------------------------+

For analysis of this file, run !analyze -v
ntdll!NtWaitForMultipleObjects+0x14:
00007fff`6b14f8a4 c3 ret
0:002> !analyze -v
*******************************************************************************
* *
* Exception Analysis *
* *
*******************************************************************************


KEY_VALUES_STRING: 1

Key : AV.Fault
Value: Read

Key : Analysis.CPU.mSec
Value: 233

Key : Analysis.Elapsed.mSec
Value: 109953

Key : Analysis.IO.Other.Mb
Value: 38

Key : Analysis.IO.Read.Mb
Value: 43

Key : Analysis.IO.Write.Mb
Value: 98

Key : Analysis.Init.CPU.mSec
Value: 46

Key : Analysis.Init.Elapsed.mSec
Value: 59846

Key : Analysis.Memory.CommitPeak.Mb
Value: 109

Key : Failure.Bucket
Value: INVALID_POINTER_READ_c0000005_Cyberpunk2077.exe!Unknown

Key : Failure.Hash
Value: {88f97a57-4e57-16de-3c3e-c05d5e0510bf}

Key : Timeline.OS.Boot.DeltaSec
Value: 21248

Key : Timeline.Process.Start.DeltaSec
Value: 11574

Key : WER.OS.Branch
Value: ni_release

Key : WER.OS.Version
Value: 10.0.22621.1

Key : WER.Process.Version
Value: 65.1.0.0


FILE_IN_CAB: Cyberpunk2077.dmp

NTGLOBALFLAG: 0

PROCESS_BAM_CURRENT_THROTTLED: 0

PROCESS_BAM_PREVIOUS_THROTTLED: 0

CONTEXT: (.ecxr)
rax=0000000000000000 rbx=0000000000000000 rcx=ebada5168620c5fe
rdx=0100040303020402 rsi=0000005ac778f1b0 rdi=000002101f3f2990
rip=00007ff76b62d130 rsp=0000005ac778f020 rbp=0000005ac778f090
r8=0000000002020001 r9=00007ff76ccc0aba r10=00007ff76b4e0000
r11=0000005ac778f010 r12=00007ff76f2eba48 r13=0000000000000000
r14=0000005ac778f1b0 r15=000002101f3f2990
iopl=0 nv up ei pl zr na po nc
cs=0033 ss=002b ds=002b es=002b fs=0053 gs=002b efl=00010246
Cyberpunk2077+0x14d130:
00007ff7`6b62d130 488b01 mov rax,qword ptr [rcx] ds:ebada516`8620c5fe=????????????????
Resetting default scope

EXCEPTION_RECORD: (.exr -1)
ExceptionAddress: 00007ff76b62d130 (Cyberpunk2077+0x000000000014d130)
ExceptionCode: c0000005 (Access violation)
ExceptionFlags: 00000000
NumberParameters: 2
Parameter[0]: 0000000000000000
Parameter[1]: ffffffffffffffff
Attempt to read from address ffffffffffffffff

PROCESS_NAME: Cyberpunk2077.exe

READ_ADDRESS: ffffffffffffffff

ERROR_CODE: (NTSTATUS) 0xc0000005 - 0x%p O 0x%p O C O %s C

EXCEPTION_CODE_STR: c0000005

EXCEPTION_PARAMETER1: 0000000000000000

EXCEPTION_PARAMETER2: ffffffffffffffff

STACK_TEXT:
0000005a`c778f020 00000000`00000440 : 0000005a`c778f090 0000005a`c778f1b0 00000210`1f3f2990 00000000`00000000 : Cyberpunk2077+0x14d130
0000005a`c778f028 0000005a`c778f090 : 0000005a`c778f1b0 00000210`1f3f2990 00000000`00000000 ebada516`8620c5fe : 0x440
0000005a`c778f030 0000005a`c778f1b0 : 00000210`1f3f2990 00000000`00000000 ebada516`8620c5fe 01000403`03020402 : 0x0000005a`c778f090
0000005a`c778f038 00000210`1f3f2990 : 00000000`00000000 ebada516`8620c5fe 01000403`03020402 00007ff7`6b647832 : 0x0000005a`c778f1b0
0000005a`c778f040 00000000`00000000 : ebada516`8620c5fe 01000403`03020402 00007ff7`6b647832 00000000`00000000 : 0x00000210`1f3f2990


STACK_COMMAND: ~2s; .ecxr ; kb

SYMBOL_NAME: Cyberpunk2077+14d130

MODULE_NAME: Cyberpunk2077

IMAGE_NAME: Cyberpunk2077.exe

FAILURE_BUCKET_ID: INVALID_POINTER_READ_c0000005_Cyberpunk2077.exe!Unknown

OS_VERSION: 10.0.22621.1

BUILDLAB_STR: ni_release

OSPLATFORM_TYPE: x64

OSNAME: Windows 10

IMAGE_VERSION: 3.0.74.53121

FAILURE_ID_HASH: {88f97a57-4e57-16de-3c3e-c05d5e0510bf}

Followup: MachineOwner
---------

I had this exact error and they have acknowledged that there is a memory leak in the game, which causes certain processors to try to do too much and it results in the exception crash. The ONLY way I was able to solve this (at least until a patch comes out) was to download the Intel Extreme Tuning Utility, install it and lower my processor cores by like 4-6. Haven't had a crash in 30+ hours since!

[FallenSnowie]

What works for me or least gives me several hours of uninterrupted play before the error pops back up is just giving Admin to the main Cyberpunk .EXE file and creating a shortcut to that on my desktop. Least that solution been not giving me as much trouble as launching directly from steam.

[Raven]

Originally posted by adema066:

Originally posted by 大激疤叔叔:

Game keep crashing randomly, 6 times in past 3 days, always c0000005
provide 6 dump file from below.
https://drive.google.com/file/d/1hXk4WX6PfHxfhUoKpa4nfQjIdCckfAzV/view?usp=sharing

Not sure is it only happen to me, maybe I should try re-image.

============================
Symbol search path is: srv*
Executable search path is:
Windows 10 Version 22621 MP (24 procs) Free x64
Product: WinNt, suite: SingleUserTS
Edition build lab: 22621.1.amd64fre.ni_release.220506-1250
Debug session time: Sun Oct 1 18:44:36.000 2023 (UTC + 8:00)
System Uptime: 0 days 5:54:08.497
Process Uptime: 0 days 3:12:54.000
................................................................
................................................................
............................................
This dump file has an exception of interest stored in it.
The stored exception information can be accessed via .ecxr.
(82ac.29e0): Access violation - code c0000005 (first/second chance not available)

+------------------------------------------------------------------------+
| This target supports Hardware-enforced Stack Protection. A HW based |
| "Shadow Stack" may be available to assist in debugging and analysis. |
| See aka.ms/userhsp for more info. |
| |
| dps @ssp |
| |
+------------------------------------------------------------------------+

For analysis of this file, run !analyze -v
ntdll!NtWaitForMultipleObjects+0x14:
00007fff`6b14f8a4 c3 ret
0:002> !analyze -v
*******************************************************************************
* *
* Exception Analysis *
* *
*******************************************************************************


KEY_VALUES_STRING: 1

Key : AV.Fault
Value: Read

Key : Analysis.CPU.mSec
Value: 233

Key : Analysis.Elapsed.mSec
Value: 109953

Key : Analysis.IO.Other.Mb
Value: 38

Key : Analysis.IO.Read.Mb
Value: 43

Key : Analysis.IO.Write.Mb
Value: 98

Key : Analysis.Init.CPU.mSec
Value: 46

Key : Analysis.Init.Elapsed.mSec
Value: 59846

Key : Analysis.Memory.CommitPeak.Mb
Value: 109

Key : Failure.Bucket
Value: INVALID_POINTER_READ_c0000005_Cyberpunk2077.exe!Unknown

Key : Failure.Hash
Value: {88f97a57-4e57-16de-3c3e-c05d5e0510bf}

Key : Timeline.OS.Boot.DeltaSec
Value: 21248

Key : Timeline.Process.Start.DeltaSec
Value: 11574

Key : WER.OS.Branch
Value: ni_release

Key : WER.OS.Version
Value: 10.0.22621.1

Key : WER.Process.Version
Value: 65.1.0.0


FILE_IN_CAB: Cyberpunk2077.dmp

NTGLOBALFLAG: 0

PROCESS_BAM_CURRENT_THROTTLED: 0

PROCESS_BAM_PREVIOUS_THROTTLED: 0

CONTEXT: (.ecxr)
rax=0000000000000000 rbx=0000000000000000 rcx=ebada5168620c5fe
rdx=0100040303020402 rsi=0000005ac778f1b0 rdi=000002101f3f2990
rip=00007ff76b62d130 rsp=0000005ac778f020 rbp=0000005ac778f090
r8=0000000002020001 r9=00007ff76ccc0aba r10=00007ff76b4e0000
r11=0000005ac778f010 r12=00007ff76f2eba48 r13=0000000000000000
r14=0000005ac778f1b0 r15=000002101f3f2990
iopl=0 nv up ei pl zr na po nc
cs=0033 ss=002b ds=002b es=002b fs=0053 gs=002b efl=00010246
Cyberpunk2077+0x14d130:
00007ff7`6b62d130 488b01 mov rax,qword ptr [rcx] ds:ebada516`8620c5fe=????????????????
Resetting default scope

EXCEPTION_RECORD: (.exr -1)
ExceptionAddress: 00007ff76b62d130 (Cyberpunk2077+0x000000000014d130)
ExceptionCode: c0000005 (Access violation)
ExceptionFlags: 00000000
NumberParameters: 2
Parameter[0]: 0000000000000000
Parameter[1]: ffffffffffffffff
Attempt to read from address ffffffffffffffff

PROCESS_NAME: Cyberpunk2077.exe

READ_ADDRESS: ffffffffffffffff

ERROR_CODE: (NTSTATUS) 0xc0000005 - 0x%p O 0x%p O C O %s C

EXCEPTION_CODE_STR: c0000005

EXCEPTION_PARAMETER1: 0000000000000000

EXCEPTION_PARAMETER2: ffffffffffffffff

STACK_TEXT:
0000005a`c778f020 00000000`00000440 : 0000005a`c778f090 0000005a`c778f1b0 00000210`1f3f2990 00000000`00000000 : Cyberpunk2077+0x14d130
0000005a`c778f028 0000005a`c778f090 : 0000005a`c778f1b0 00000210`1f3f2990 00000000`00000000 ebada516`8620c5fe : 0x440
0000005a`c778f030 0000005a`c778f1b0 : 00000210`1f3f2990 00000000`00000000 ebada516`8620c5fe 01000403`03020402 : 0x0000005a`c778f090
0000005a`c778f038 00000210`1f3f2990 : 00000000`00000000 ebada516`8620c5fe 01000403`03020402 00007ff7`6b647832 : 0x0000005a`c778f1b0
0000005a`c778f040 00000000`00000000 : ebada516`8620c5fe 01000403`03020402 00007ff7`6b647832 00000000`00000000 : 0x00000210`1f3f2990


STACK_COMMAND: ~2s; .ecxr ; kb

SYMBOL_NAME: Cyberpunk2077+14d130

MODULE_NAME: Cyberpunk2077

IMAGE_NAME: Cyberpunk2077.exe

FAILURE_BUCKET_ID: INVALID_POINTER_READ_c0000005_Cyberpunk2077.exe!Unknown

OS_VERSION: 10.0.22621.1

BUILDLAB_STR: ni_release

OSPLATFORM_TYPE: x64

OSNAME: Windows 10

IMAGE_VERSION: 3.0.74.53121

FAILURE_ID_HASH: {88f97a57-4e57-16de-3c3e-c05d5e0510bf}

Followup: MachineOwner
---------

I had this exact error and they have acknowledged that there is a memory leak in the game, which causes certain processors to try to do too much and it results in the exception crash. The ONLY way I was able to solve this (at least until a patch comes out) was to download the Intel Extreme Tuning Utility, install it and lower my processor cores by like 4-6. Haven't had a crash in 30+ hours since!

I also read about it and reducing from 55x to 54x was a success at least able to start the game. I thought, this error is something new, but maybe it was the same and appears random and i switched back to default core values :)

But i will re-down clock my cores and see what it does.
Thanks for sharing! ;) See ya

[adema066]

Originally posted by Raven:

Originally posted by adema066:

I had this exact error and they have acknowledged that there is a memory leak in the game, which causes certain processors to try to do too much and it results in the exception crash. The ONLY way I was able to solve this (at least until a patch comes out) was to download the Intel Extreme Tuning Utility, install it and lower my processor cores by like 4-6. Haven't had a crash in 30+ hours since!

I also read about it and reducing from 55x to 54x was a success at least able to start the game. I thought, this error is something new, but maybe it was the same and appears random and i switched back to default core values :)

But i will re-down clock my cores and see what it does.
Thanks for sharing! ;) See ya

I'd be curious if this works for you too! I created a post with this fix, but things get buried so quick here if they aren't going back and forth instantly, lol. I actually set mine to 50 just to have even more buffer and haven't had a single crash yet.

[DeadBeat]

I ended up disabling xmp to get it to run without crashing.

[MaverickHL]

Typically access violation errors are tied to RAM, so potentially your timings and or speed may affect it. Run Windows memory diagnostic to see if errors pop up if it does, retune the RAM. If it still has errors after tuning then you have bad RAM and needs to be replaced.