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Some times a game has a great start, then lost itself at some point.
Some times a game may have a game breaking bug, which prevents the story progression or simply ruin the enjoyment.
Some times one may feel X game simply doesn't worth Y price or any money at all.
30 days may be a little bit too much, but overall this is an excellent customer service, which other platforms should adhere as well.
Yeah, after this one, I'll be A LOT more inclined to purchase from there than from steam.
But we will see how it works and how long it lasts, personally I don't trust PR talk.
GOG's "new" refund policy might sound better than Steam's, but it is actually still much stricter, even after this update: the process is explicitly aimed at those who experience actual technical issues with the game, there's an actual tech team involved in the process.
The "But I didn't like the game!" scenario is never mentioned.
The assistance request page itself doesn't even have an option to just request a refund. That's why it's called help request , not refund request. They will always do whatever it takes to make your game work on your PC and eventually grant you a refund if the game refuses to work.
Just because they're saying they might give you a refund even after you've played the game in the last 30 days, doesn't mean they will just give it to you for any reason. The point of this entire process is to help those who don't know that pcgamingwiki exists to get their OLD games to run correctly on modern systems.
Also,
What they're saying is, all this update does is extend the refund window to 30 days for those who, say, after a the Nth stupid Windows 10 update, can't get their game to stop crashing.
That actually happens a lot.
The process remains the same and if you pretend to have a problem, they'll notice.
On steam, you only need to play the game for less than 2 hours, decide whether it meets your tastes and , in case it doesn't, request a refund and you'll get it no questions asked through a strict but fair, automated and safe process.
Steam can afford to do that because there's actual DRM involved.
GOG can't, because the second you buy the game you gain unlimited accesss to an offline installer of the DRM copy of the game.
I got this in email:
Można ją podsumować jednym zdaniem:
od teraz możecie otrzymać pełny zwrot, do 30 dni od daty zakupu produktu, nawet jeśli gra została pobrana i uruchomiona
You can put it into Translator, but it means "you can sum up by one sentence: from now on you can get full refund, up to 30 days from purchase date, even if game has been downloaded and started"
So same as Sardukhar wrote...
Spreading information to that effect without evidence is not welcome here.
It also looks a lot like troublemaking and stirring up worry. No.
I said the full story is in the FAQ.
To just say "full refund up to 30 days!" isn't accurate.
Anyway I've already made my point.
neverthless, steam/epic refund is still fine, nintendo though... lmao.
On Steam, the refund can be your first option from the get go.
At some point you can decide you don't want the game anymore, click 2 buttons and BAM, you get your money back.
2 hours, 14 days, no questions asked, no human interaction to solve a problem that you don't want to solve. Because DRM.
GOG: the refund is always the last solution, unless you can prove you've never, ever ,ever downloaded the game or the installer. And if you try to get a refund for too many games, they will stop accepting your requests. This hasn't changed.
You not liking the game wasn't, isn't and never will be a scenario they may be willing to consider, because of the possibility that you might be lying about it. There's no DRM after all.
If the platform was a piracy heaven, no one would ever want to sell their games there.
Awesome store, definetly my first choice for everything ( don't believe me? https://www.gog.com/u/kill-chan/games )BUT don't jump in expecting a DRM free version of Steam in every single aspect.
This policy update would be huge news if GOG had DRM too and the process was automated, or if Steam/PS/XB or any other platform with DRM were the ones implementing it.
That's not the case.