Norton Issue

[Grandfinale1]

Has anyone else experienced Norton Sonor deciding the game is a threat and removing it? I got the error after fleeing a battle and then exiting the game. Is it cause I didn't save the game before exiting?

[Kezarus]

Well that's very odd. o.Ô

I doubt that the save game could have a relation to that issue. In fact, the party is saved almost all the time. The save button is for the world map, mostly.

If you can, flag the application on Norton as safe. If you have any issue let me know.


Cheers! =]
Kezarus

[Grandfinale1]

My game got deleted again. I thought I exempted it. I'll keep trying

[Grandfinale1]

Its calling it the threat name SONAR.ProcHijack!g45 if that helps

[Kezarus]

That's very strange. Norton is a little bit paranoid about some files sometimes.

If you can, flag Endless RPG on Norton as safe.

I checked for SONAR.ProcHijack!g45, but nothing that helps pop up. I am really sorry for your distress and if you want a refund I totally understand.

Cheers,
Kezarus

[Grandfinale1]

Nah no refund necessary. I'll keep fiddling around with and hope i find a solution. Game is too much fun to just give up on.

[Kezarus]

Thank you for your kind words. I really hope Norton give you a break and let you have fun. =]

I am reaching out for my game dev buddies and we are trying to figure out what is happening. If I have any news in this matter I let you know.


Cheers,
Kezarus

[Kezarus]

Just sent a false positive issue to Norton. Hope that helps.

If you want to do the same, here is the form: https://submit.symantec.com/false_positive/


Cheers!
Kezarus

[Grandfinale1]

Everything is working fine now! Thank you very much!

[Kezarus]

YES!! Glad to know that! =]

[Kezarus]

Hi! Just got a message back from Symantec. Here it is:

------------------------------------------------------------------------------------------------

In relation to submission 162521.

Having reviewed the information provided we are unable to reproduce or confirm the issue described.

Please ensure that you are using Symantec's latest virus definitions for detection. These can be found using live update or alternatively via the URL below.
https://www.symantec.com/security_response/definitions.jsp

If the issue persists with the latest definitions, please respond to this email providing the additional information below in order for us to analyze the problem further:

- Details of the message or a screenshot of the message received
- Exact step by step instructions on how to recreate issue
- Details of the Symantec product and version being used
- Detection log(s) from the product

If other versions of the file(s) in question have previously triggered false positive detections please mention this in your response and include all available file versions.

Sincerely,
Symantec Security Response

------------------------------------------------------------------------------------------------

If you still have any kind of problem let me know. I will probably need the specific details that they are asking for on the e-mail.


Cheers! =]
Kezarus

[Swisspike]

Originally posted by Kezarus:

Hi! Just got a message back from Symantec. Here it is:

------------------------------------------------------------------------------------------------

In relation to submission 162521.

Having reviewed the information provided we are unable to reproduce or confirm the issue described.

Please ensure that you are using Symantec's latest virus definitions for detection. These can be found using live update or alternatively via the URL below.
https://www.symantec.com/security_response/definitions.jsp

If the issue persists with the latest definitions, please respond to this email providing the additional information below in order for us to analyze the problem further:

- Details of the message or a screenshot of the message received
- Exact step by step instructions on how to recreate issue
- Details of the Symantec product and version being used
- Detection log(s) from the product

If other versions of the file(s) in question have previously triggered false positive detections please mention this in your response and include all available file versions.

Sincerely,
Symantec Security Response

------------------------------------------------------------------------------------------------

If you still have any kind of problem let me know. I will probably need the specific details that they are asking for on the e-mail.


Cheers! =]
Kezarus

Based upon this post alone, I am going to purchase your game. Thank you for taking such good care of your customers.

[Grandfinale1]

It hasn't been giving me any trouble and I was able to restore a previous party as well so all is good.

@Swisspike yes the dev is awesome and the game is very playable even though it is early access. Looking forward to where the game goes from here.

[Kezarus]

You guys are great! Thanks so much for your support. It's been a pleasure really. =]

If you could tell your friends, that might like a game like this, please do. It will help a great deal.


Cheers! =]
Kezarus