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Official website does not have any contact information, besides their social networks that I had zero response. Will try discord channel. Thank you.
Any other information will be also welcome.
If I remember correctly this was due to an xml file missing. Look in your Documents folder (Documents\Remedy\AlanWake\resolution.xml) and see if it exists. If not, create it and put this in, but make sure to change to the resolution to your monitor as mine is set for 1440p.
<screen_resolution>
<width value="2560"/>
<height value="1440"/>
<fullscreen value="1"/>
</screen_resolution>
Thanks for your reply. I have already tried almost every solution on the web, including:
- Reinstall Game
- Reinstall DirectX
- Reinstall Nvidia Drivers
- Reinstall Windows
- Delete bonus folder
- Delete intro files
- Delete video codes such as K-Lite
- Delete aftermarket video players, such as VLC
- Configure no intro movies
- Configure windowed screen with native resolution, and lower resolution (this is made via the .xml file that you are mentioning)
- Installed on a Virtual Machine
None of the above gave me any good outcome. The game opens, black screen, you hear sound for half a second, and the computer freezes instantly. If full screen is enabled, cannot open task manager, neither monimize the game, or open windows bar. Only solution is to log off and on again. If the game is windowed, same black screen, same sound for half a second, but after that the windows blue circle appears and then the windows becomes not responding and windows starts to search for a solution.
I have tried the game around 3 years ago, and it worked in this exact same build, but I had no time to play back then, so I left the game installed all this years. Now, game doesn't open, and I have tried everithing that I have found on the web, and still have no luck.
Enabling PROTON for all games on Steams settings will let you play this game if your gpu is not very old.
Current Proton "Steam Deck" status is PLATINUM
Sometimes game may start and have no sound in cutscenes.
(*)
If using AMD - YES gpu divers will be installed automatically.
If using Nvidia - Choose Pop!_OS Nvidia install media.
Ubuntu, Mint etc needs manually Nvidia drivers installing.
Does event viewer generate a report? Open event viewer, and go to windows log>application and see if anything is there for AW.
Have you tried DDU before installing display drivers?
Did you install display drivers without GeForce experience and just the display drivers?
Disabled xbox game bar, game mode, background recording, and made sure GPU scheduling is disabled?
Disabled all peripherals and disable software associated to them with exception to M+KB?
Disabled background services, tasks, and programs that are non essential? Using Task manager, msconfig, and start menu boot options?
Have you checked for motherboard BIOS updates? If there is an update IU would recommend defaulting the settings first. Than apply the update. Once complete load the optimal settings of your choice as well as selecting the proper XMP profile if supported.
Have you checked for Windows updates? Make sure you are on latest build with no optional or preview builds?
If none of that helps and it was working previously something in the system changed. Maybe hardware is failing? RAM is going bad? GPU getting enough power from PSU?
Could be a lot of things going on.
Hello. Let's go step by step.
- No, my windows username Is my real name. No special charactes.
- Event viewer only says the usual "applicantion hang and closed", no additional info.
- DDU has no impact, since I actually reinstalled OS completely from scratch.
- Yes, with and without GeForce Experience were tried when reinstalling OS. Same result for both.
- I have everything disabled since I am not an Xbox User and I do not like the gamebar, neither the recording function. Also tried the LTSC version of windows that has no aditional software, same result, game does not work.
- When reinstalling, only things connected were KB + mouse, and they were used first without their software, and then with their software. Same result.
- Windows LTSC has, by default, almost every service disabled. Also tried the "only microsoft services" enabled, same result.
- Everything is up to date. I am a person that does not want to be outdated in terms of software/firmware.
- Windows, since it is a software, is up to date.
- Hardware is working correctly, also system can run higher performance demanding games, with no problem at all. For example, I usually play CSGO on 1080p ultra at around 160/180fps, While Alan Wake doesn't start at all, even though I set the .xml file to run under 1280*720. Seriously, there is no way in hell that alan wake in 720p demands higher resources than CSGO in 1080p ultra.
I appretiate your effort, but I know how to try almost every possible scenario. I know the basis of diagnosing problems, since my hobbie is programming in C#, so I know my way around of finding a bug in a code. This scenario has reached my limit. Almost everything was tried, no good outcome, and no infor whatsoever as why the program still refuses to run. Hence, I'll try reaching the Remedy support. I assume they should have a debugger or a way to log the fault that is causing the game to stop responding, maybe an external tool, maybe a command line while launching the game, but some way has to be, otherwise, I'll never buy anything from them ever again.
Hello, thanks for your comment. Linux is out of the picture. I do not have a free drive, and I am not willing to partition a drive in order to install Linux, and the idea of doing it all under a VM really depresses me. Think about this: you have windows 10, and install a VM with ubuntu, to install an emulator to run a game that it is supposed to run natively on windows. The only idea of doing that, is disgusting. There should be a way to make it run other than running a linux in a VM inside windows to run a windows application.
You say you are using LTSC version of windows 10? Im not familiar with enterprise editions of windows but from what I read it does not include feature updates. As it is meant for a non changing environment that would be used for organizations. Whether that is hardware or software.
If that is true you may not have the proper updates that released in their previous feature updates. As well as improvements with performance for gaming in general. So if you are using LTSC edition you wont get those updates.
I had a game once not work at all meant for Win 7 and after MSFT released updates to windows 10 I was able to finally play again. Alan Wake only supports Win 7 so that could be a reason why you are having issues.
Feature updates for LTSC may not include anything related to gaming fixes or improvements. For example, Win 10 2004 included improvements to DX12 and added Ultimate. I dont think that was added to LTSC version from the notes I read from their latest 2 feature updates released in 2019 and 2021.
MSFT has a list of considerations before using LTSC version of windows 10. One of them was as follows: Windows 10, with the latest feature update installed, has the latest performance and stability improvements. So for gaming, those updates are important to have.
If you are really on an LTSC version of Win 10 I would look into that. As that now makes sense on why after all the troubleshooting you did, AW still does not work.
Edit.
I just looked at your specs. Since you are using a 1050 I would suggest trying an older driver. That could also be why its not working now. New drivers sometimes just dont work with old cards and you need to find an older driver that works. Since you said last time you played was 3 years ago when it did work Try downloading the 300 series driver version and see if it helps. This is the last one before NVIDIA moved onto 400 version. Download that or you can try an earlier version.
Here is a link: https://www.guru3d.com/files-details/geforce-399-24-whql-driver-download.html
You could also make sure .NET framework 3.5 and 4.8 are installed as well. Found this in an old thread for your issue.
https://www.youtube.com/watch?v=eLDfUvl1seM&t=1s
but they didn't answer. does anybody know if this problem is present in the remaster?
Thanks for your reply. No, I am currently not on LTSC. I said that I have also tried it, but with no success. Then moved back to regular W10x64. Old drivers were tested when system was reinstalled. Same result. I still have the installer of the driver that I've downloaded the day that I bought the video card, no different outcome.
I honestly appretiate your effort, but I am a 33 years old, hobbie programmer, web designer and have been a tech fan since 8 years old. I do know my way around and I know how to troubleshoot standard issues such as dx, drivers, windows configurations, hardware malfunctioning, updates, etc. I even tried to debug in assembly, trying to find a memory address that has unexpected jump making the app to hang, but no success at all. Tried Visual Studio Professional Debugger, but no luck at all. Cannot debug the *.exe, because it doesn't trhow any exception, and I cannot debug low level code without the propper tools. Once again, thanks for your effort trying to help, but seriously, you are just pointing out the obvious.
Besides, there is no game, as of today, that cannot run in Windows LTSC. The definition of LTSC in every day words is "in this system, updates are only deployed when they are fully tested in home users and every possible bug has been corrected". There is no game that prevents you to run because you have not installed the update that just came out yesterdar.
Also, since I have told you that I do code for hobbie, with C#, .Net framework is a "must have" for that kind of hobbie.
No offense, don't take it personally, but I have spent almost 2 months trying EVERY possible way. I am out of options, this is why I want to contact support.
Also, discord is not an option, since their policy about the phone verification is not clear, and I won't put my phone there. Perhaps in a few days if I cannot find another way of communication, I'll buy a disposable number to register, but I'd like to avoid that.
To what email address have you wrote? Got any response?
None taken. But it seems if you exhausted all your software troubleshooting and tried on a clean install Win 10 with latest stable build it could be a hardware issue. I have been following this game since its release on console and have helped people back when Remedy had their own forums.
If nothing has helped its most likely hardware. I have seen this game do strange things to peoples systems. Where they had to go as far as swapping out their PSU's which finally helped them. I can still run this game fine on my older rig paired with a 3770K and GTX 690. So you should probably start with H/W next.
This has now been on Steam for almost 10 years. It is very doubtful support can help you if you already exhausted all options from user and web help.
Even though Remedy retained full publishing control of AW some years ago. They still tell you to contact Microsoft for support. But again, this game has been on steam for almost a decade now and any support you may have will most likely be something that someone already else mentioned to try.
I understand the issue where other games work fine but all games run differently. Just because one game demands more and plays fine while others do not. It really doesnt matter.
Ive also experienced issues with having bad RAM. Some games ran 100% fine and all ram tested good, while GTA V was crashing. I than took out all 4 sticks and tested 1 at a time just with GTA V. Sure enough, 1 of the 4 sticks was throwing an error for some reason. I RMA'd all 4 and the system was OK after getting the new sticks.
So its weird things like that with H/W that needs to be tested. Try 1 stick at a time or swap GPU or PSU if you have any spares or can test with maybe a friends.
Hardware should not be an issue since my older rig doesn't run it either (phenom x4 9950 BE, 4GB DDR2, AMD HD7700 1GB, SATA 320GB). I currently use that computer as a media center via network, but gave it a try to discard hardware. Problem is exactly the same: game runs half a second with shound, then mutes and stops responding. That computer is running W7x64.
Besides that, my current rig was stress tested with memtest86 for over 100 passes, cpu was stress tested with prime95, and gpu was stress tested with unigine. Every piece of hardware gave excelent results. Tomorrow I'll swap my current PSU for the one in my old rig, but I'm pretty sure it will still give the same result.
The main reason that I want to contact remedy because of this, is to at least try to get a debugger for the .exe file or access to an older build, since steam automatically download the latest. Maybe a previous build can run. But unfortunately, I have no access to test it out.
This is why I do not like to automatically install updates without knowing what are they doing. What did the update 1.06 did? Why never was registered a changelog? And why another update with 1.07? It was to correct bugs? To add features? To enhance performance? Seriously, some big information is missing here, and the answers are in remedy's hands, but they are almost unreachable, as if they don't care.