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Try to go to your Nvidia control panel and set VSync as disabled by default. Maybe that will help. If it doesn't work then try going to the instalation folder and look for a folder called "bonus materials" and delete it. If that doesn't help either then try checking file integrity on Steam or flat out reinstall the game.
If none of that helps... I'm out of ideas
Do you have a uncommon resolution? Is your desktop resolution native or up/downscaled? This could cause some trouble.
Make sure windows user account has no special characters. It has been known to cause issues for some reason.
Uninstall game. Install DirectX 9c from web setup. https://www.microsoft.com/en-us/download/details.aspx?id=35
Make sure you have .NET framework 3.5 enabled. Control Panel>Programs & Features>Turn Windows Features On or Off>Check the box for .NET framework 3.5.
Reinstall the game and make sure it installs the redistributables at start.
My desktop resolution is native @1600x900
I've tried all these but still no success. Thanks for your suggestion anyway.
Your offered solution is different from the solutions I've found so far unfortunately it still didn't solve the problem. Thank you for your input.
Other things to try:
Open Event viewer and go to windows logs>application. AW.exe should be generating a crash log. Check it.
Is windows 10 up to date? You should be on 21H1, 19043.1237. Do not install any optional or preview updates.
Disable Game Bar, Game Mode, and GPU scheduling if enabled.
Check for services, tasks, and programs running in background and startup programs. Disable all non-essential and try again.
Run DDU and install latest display driver. Make sure to not install GeForce Experience. It adds a lot of junk telemetry.
Here is a link to DDU. It explains what it is/does. It also has a guide. A very good tool and takes about a minute to run and clean up your display drivers.
https://www.wagnardsoft.com/forums/viewtopic.php?f=5&t=3780
If it still doesnt help I will suggest more things you could try.
hi thanks for your patience. i inspected the error log and it seems that the error is coming from fmodex.dll (faulting module name) ver. 0.4.26.9.
Do you have a sound card? Are you using headsets? Using on-board audio? Have you tried deleting the file and verifying the game installation so it gets re-acquired? The file maybe corrupt. Game will not run if file is missing or bad or conflict with other software.
Have you ran the redistributables and DirectX setups within Alan Wakes install folder located here: Steam\steamapps\common\Alan Wake\thirdparty. Run both DXSETUP.exe and vcredist_x86.exe in those folders.
Try opening your sound settings. Go to sound control panel. Under the playback tab for your default audio device. Click on properties>advanced, and set the default format to 16 bit, 44,100Hz for CD Quality. Make sure spatial sound is off as well.
Do you have an ASUS motherboard? If you have a service running called Nahimic. Disable it and restart PC. It has been known to cause conflicts.
If you are using any PC monitoring tools or OC software, disable them as well.
Update your sound drivers?
Have you tried installing alan wake to a different folder? Maybe your drive is failing and that part of disk is having issues?
i don't have a sound card installed. i use both headset and speakers depending on the situation. if it's noisy here around the house, i use the headset if not, the speakers.
i tried deleting the fmodex.dll and verified the game and it re-acquired itself. run both dxsetup.exe and vcredist in the alan wake folder but no success.
i also tried your suggestion to change to cd quality but same result. but yes i do run on an asus motherboard (tuf b450m gaming plus ii). i tried to search for this nahimic stuff but didn't find any of it in the services.msc.
i don't use oc software or any pc monitoring tools. i have updated sound drivers.
this is a brand new pc build and all of the components are new so i don't think this is an issue of drive failure. besides, i'm playing more demanding games than this one on the same drive and didn't run on any problems. just this one game.
Have you tried updating your BIOS? If update is available, load default values, than apply update. Than load optimal settings of your choice. If RAM supports XMP. Select the correct profile.
If it still doesnt work you can try to install on a different drive. Or installing a clean version of windows would be last thing to troubleshoot for software since everything else seems to not be helping.
I know you say you play more demanding games but once all software troubleshooting options have been exhausted you should check the hardware. If it is a new build you may have defective memory or hard drive. That usually is the culprit for games crashing. I would check to make sure your RAM is not faulting. Each game is different and I have had multiple experiences with RAM working with 1 game and not another.
How many sticks of RAM do you have? If 2, try 1 stick at a time and see if problem follows. Also make sure RAM is in correct slots or change to different slots if single. Also make sure GPU is in correct slot. Some motherboards require single GPU to be in a certain PCI-E slot. Not just the very top one.
Do you have enough power in your system from PSU? You should have at least a 500W power supply in there.
woohoo! i finally got the game running. i did a clean install of my pc. i think the asus armoury crate app is the program ruining it for me. thanks for all your inputs and patience.