DXGI Error issue

[Abrhino]

so bought the game, everything was fine. went to get coffee from the counter (5 steps or so), came back and it had crashed. wierd, so i restarted the game and the loading screen came up. the loading screen hit 100%. i could hear the background sounds that was in game before the crash (birds, rivers and wind). hangs there for a second and gives me a DXGI Error. when i restart the game i never see the menu, it just crashes.

ended up doing a bunch to try and resolve it. I should note that every game i play is giving me the DXGI error at this point which was not the case before playing BG3.

Here is what i did to try and resolve the issue:

• regedit
  
• clean app data
  
• cleared cache
  
• verified files
  
• upgrade bios, cpu, gpu.
  
• downgraded the gpu
  (when i found out the other games didnt work, i reverted the graphics card
  ...the older version didnt work either and now at the latest version
  again)
  
• repaired all C++ redistribution files
  
• Used MSI afterburn to Underclock GPU and set the voltage
  
• lowered all the graphic to the lowest setting using Geforce Experience
  
• redownloaded direct x 11
  
• tried Vulcan
  
• reinstalled the game

Here is what i know about the issue. The error happens when the graphics card is taking longer to respond than what is needed, the system does this to safeguard the graphics card. the regedit fix overwrites thous parameters to allow the gpu to workout the code. but i dont think thats the case. i think the game crashed the system is trying to load it back to the location before going into the menu.

if anyone has any ideas id greatly appreciate it. I only have 1 actual hour trying to play this game with 10 hours or trying to get it working.

article that may help
https://www.makeuseof.com/dxgi-error-device-removed-error-windows/

heres a youtube video that has many options
https://www.youtube.com/watch?v=8ZcPsbQBsb8&t=555s

great explanation of DXGI error with some fixes
https://www.youtube.com/watch?v=EYPlSKb3Z4g

[アンジェル]

Originally posted by Abrhino:

DXGI Error issue
so bought the game, everything was fine. went to get coffee from the counter (5 steps or so), came back and it had crashed. wierd, so i restarted the game and the loading screen came up. the loading screen hit 100%. i could hear the background sounds that was in game before the crash (birds, rivers and wind). hangs there for a second and gives me a DXGI Error. when i restart the game i never see the menu, it just crashes.

ended up doing a bunch to try and resolve it. I should note that every game i play is giving me the DXGI error at this point which was not the case before playing BG3.

Here is what i did to try and resolve the issue:

• regedit
  
• clean app data
  
• cleared cache
  
• verified files
  
• upgrade bios, cpu, gpu.
  
• downgraded the gpu
  (when i found out the other games didnt work, i reverted the graphics card
  ...the older version didnt work either and now at the latest version
  again)
  
• repaired all C++ redistribution files
  
• Used MSI afterburn to Underclock GPU and set the voltage
  
• lowered all the graphic to the lowest setting using Geforce Experience
  
• redownloaded direct x 11
  
• tried Vulcan
  
• reinstalled the game

Here is what i know about the issue. The error happens when the graphics card is taking longer to respond than what is needed, the system does this to safeguard the graphics card. the regedit fix overwrites thous parameters to allow the gpu to workout the code. but i dont think thats the case. i think the game crashed the system is trying to load it back to the location before going into the menu.

if anyone has any ideas id greatly appreciate it. I only have 1 actual hour trying to play this game with 10 hours or trying to get it working.

article that may help
https://www.makeuseof.com/dxgi-error-device-removed-error-windows/

heres a youtube video that has many options
https://www.youtube.com/watch?v=8ZcPsbQBsb8&t=555s

great explanation of DXGI error with some fixes
https://www.youtube.com/watch?v=EYPlSKb3Z4g

I am not sure why you linked video or article, yadayada, stuff.
What I am missing in your listing is

DDU
Performance settings and status
and DxDiag report

It would be also good if you share your reg edit to clarify that you did the thing people expect you did when you write such, and not by accident something else.

Since it is almost midnight, probably someone else will have resolved your issue by the next time I check on the forums. Good night ~

[Nordil(Hun)]

NVIDIA GPU right, as per Geforce EXP?

So this is usually a driver issue.
I am guessing when you mean GPU upgrade you mean you installed the latest version of the driver.
First, try to revert back to the previous STABLE version.
If issue persists revert back to the prior STABLE version.
If issue still persists revert back one more time to the prior STABLE version.
(So try it out on 4 different stable versions of the driver.)
If the issue persists on all of them then there is some small hidden issue with the driver, and you need to cleanly reinstall it.
Usually you need DDU or something similar to remove the driver completely from your computer. Then reinstall the driver this should fix it.

If i recall well アンジェル should have some guides on how to do these steps.
https://steamcommunity.com/id/serahcornelia/myworkshopfiles/?section=guides&appid=1086940

[アンジェル]

Originally posted by Nordil(Hun):

NVIDIA GPU right, as per Geforce EXP?

So this is usually a driver issue.
I am guessing when you mean GPU upgrade you mean you installed the latest version of the driver.
First, try to revert back to the previous STABLE version.
If issue persists revert back to the prior STABLE version.
If issue still persists revert back one more time to the prior STABLE version.
(So try it out on 4 different stable versions of the driver.)
If the issue persists on all of them then there is some small hidden issue with the driver, and you need to cleanly reinstall it.
Usually you need DDU or something similar to remove the driver completely from your computer. Then reinstall the driver this should fix it.

If i recall well アンジェル should have some guides on how to do these steps.
https://steamcommunity.com/id/serahcornelia/myworkshopfiles/?section=guides&appid=1086940

I have almost a guide on every freaking troubleshooting matter.
Mainly because my "main guide" gets ignored... or at least as one of the main reasons.
The actual main reason is that I am not fond of repeating myself, hence the guides...

You might be surprised. I even have one for junctions/symlinks and RAMDisk combo (somewhat).

[Nordil(Hun)]

Originally posted by アンジェル:

Originally posted by Nordil(Hun):

NVIDIA GPU right, as per Geforce EXP?

So this is usually a driver issue.
I am guessing when you mean GPU upgrade you mean you installed the latest version of the driver.
First, try to revert back to the previous STABLE version.
If issue persists revert back to the prior STABLE version.
If issue still persists revert back one more time to the prior STABLE version.
(So try it out on 4 different stable versions of the driver.)
If the issue persists on all of them then there is some small hidden issue with the driver, and you need to cleanly reinstall it.
Usually you need DDU or something similar to remove the driver completely from your computer. Then reinstall the driver this should fix it.

If i recall well アンジェル should have some guides on how to do these steps.
https://steamcommunity.com/id/serahcornelia/myworkshopfiles/?section=guides&appid=1086940

I have almost a guide on every freaking troubleshooting matter. :lisr_chloe_laughing:
Mainly because my "main guide" gets ignored... or at least as one of the main reasons.
The actual main reason is that I am not fond of repeating myself, hence the guides... :spacehamster:

You might be surprised. I even have one for junctions/symlinks and RAMDisk combo (somewhat).

Yeah but you did not link it this time:P (And neither did i:) Was late, i made typos in my replies, and was not coherent in linking and not:D
Btw your screenshot about the the Gauntlet of Shar and the KNOCK spell, the screenshot seems to lack evidence you used knock. (The log is closed so we cannot see it:S)

[アンジェル]

Originally posted by Nordil(Hun):

Originally posted by アンジェル:

I have almost a guide on every freaking troubleshooting matter.
Mainly because my "main guide" gets ignored... or at least as one of the main reasons.
The actual main reason is that I am not fond of repeating myself, hence the guides...

You might be surprised. I even have one for junctions/symlinks and RAMDisk combo (somewhat).

Yeah but you did not link it this time:P (And neither did i:) Was late, i made typos in my replies, and was not coherent in linking and not:D
Btw your screenshot about the the Gauntlet of Shar and the KNOCK spell, the screenshot seems to lack evidence you used knock. (The log is closed so we cannot see it:S)

That is fair. I made it in a hurry half venting half helping. It did not cross my mind that anyone would question it at that point ~ as in: what reason should I have to deceive anybody by then? I was under the assumption people seeing that I still have the gems with me is sufficient that there is a way without using them.

Also, I do not know how long that workaround works. I made a proper report to Larian Studios with details etc. etc. pp. so they can patch that, what I consider an exploit. It is too ridiculous if you think about it that you do not need a single Umbral Gem to get past the door. So in my point of view it needs fixed.

[Nordil(Hun)]

Originally posted by アンジェル:

Originally posted by Nordil(Hun):

Yeah but you did not link it this time:P (And neither did i:) Was late, i made typos in my replies, and was not coherent in linking and not:D
Btw your screenshot about the the Gauntlet of Shar and the KNOCK spell, the screenshot seems to lack evidence you used knock. (The log is closed so we cannot see it:S)

That is fair. I made it in a hurry half venting half helping. It did not cross my mind that anyone would question it at that point ~ as in: what reason should I have to deceive anybody by then? I was under the assumption people seeing that I still have the gems with me is sufficient that there is a way without using them.

Also, I do not know how long that workaround works. I made a proper report to Larian Studios with details etc. etc. pp. so they can patch that, what I consider an exploit. It is too ridiculous if you think about it that you do not need a single Umbral Gem to get past the door. So in my point of view it needs fixed.

Ton of stuff needs fixed still:P No clue why they rushed the publishing, since it should have been obvious Starfield will botch it:) (As per recent history of Bethesda. Spent a ton of marketing and managed to publish crap. ME:AndromedaXD)

[アンジェル]

Originally posted by Nordil(Hun):

Originally posted by アンジェル:

That is fair. I made it in a hurry half venting half helping. It did not cross my mind that anyone would question it at that point ~ as in: what reason should I have to deceive anybody by then? I was under the assumption people seeing that I still have the gems with me is sufficient that there is a way without using them.

Also, I do not know how long that workaround works. I made a proper report to Larian Studios with details etc. etc. pp. so they can patch that, what I consider an exploit. It is too ridiculous if you think about it that you do not need a single Umbral Gem to get past the door. So in my point of view it needs fixed.

Ton of stuff needs fixed still:P No clue why they rushed the publishing, since it should have been obvious Starfield will botch it:) (As per recent history of Bethesda. Spent a ton of marketing and managed to publish crap. ME:AndromedaXD)

It is because of the organisational delay. Take this information with caution: patch#6 was supposed to be released weeks ago. There was an artificial delay to allow it to be released simultaniously with the Mac version. It did not work out and the schedulde fell more and more behind.

If it was not released last week, the teams would have encountered issues this week while starting their work on patch#7.

There is no actual rush - it is the other way around. They had delayed it. The issues which can be seen after releasing the patch are mostly all over the same.

Mods and bad levelcache of people not cleaning that. You have a good idea what it means when using the levelcache of an old version of an app with a new version of an app.

It might be a valid complain to ask why there is no autopurge of the old levelcache. Well, there is. It just ever so often fails on certain OS settings which limit file access. For Windows and Mac alike.

It is often as banal as this one
https://steamcommunity.com/sharedfiles/filedetails/?id=3026209399
+tl:dr version: Windows cannot delete stuff which are currently in use

[Abrhino]

amazing guides アンジェル i am currently looking over the beginners guide and im learning a lot. i have the DxDiag report and will post it later today when i get home. I have also downloaded the DDU you recommended and will also be doing that later today. thank you for your patience. I will also post my perfomance stats as well

[Nordil(Hun)]

Originally posted by Abrhino:

amazing guides アンジェル i am currently looking over the beginners guide and im learning a lot. i have the DxDiag report and will post it later today when i get home. I have also downloaded the DDU you recommended and will also be doing that later today. thank you for your patience. I will also post my perfomance stats as well

Yep the appriciation she deserves is seldom given:)

[アンジェル]

Originally posted by Abrhino:

amazing guides アンジェル i am currently looking over the beginners guide and im learning a lot. i have the DxDiag report and will post it later today when i get home. I have also downloaded the DDU you recommended and will also be doing that later today. thank you for your patience. I will also post my perfomance stats as well

Let us hope it helps with your issue. DXGI errors like you have is one of the more difficult ones as the issue lies most of the time in external matters, such as defective hardware / lack of power. Nonetheless it is still meaningful to check on the software side as you already started with, to outrule any overseen software settings which might be the cause of it - such as the performance settings for the OS e.g. because your initial description made it sound like a laptop.

The default settings laptops, I know it from personal experience, are often not gamer-friendly.

[Abrhino]

its not a laptop im sorry for the confusion.
which part of the DxDiag did you need me to post? (NVM I just noticed you also had another guide on it )
im lacking a second keyboard (one that is not bluetooth) to enter safe mode and do the DDS

[Abrhino]

------------------
System Information
------------------
Time of this report: 2/20/2024, 23:18:29
Machine name: BROCHO
Machine Id: {844ED3E1-483D-411E-8C77-19C14877A06B}
Operating System: Windows 11 Pro 64-bit (10.0, Build 22631) (22621.ni_release.220506-1250)
Language: English (Regional Setting: English)
System Manufacturer: Gigabyte Technology Co., Ltd.
System Model: Z370 HD3
BIOS: F5 (type: UEFI)
Processor: Intel(R) Core(TM) i7-8700K CPU @ 3.70GHz (12 CPUs), ~3.7GHz
Memory: 32768MB RAM
Available OS Memory: 32722MB RAM
Page File: 17024MB used, 17744MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 12
DX Setup Parameters: Not found
User DPI Setting: 96 DPI (100 percent)
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
Miracast: Available, no HDCP
Microsoft Graphics Hybrid: Not Supported
DirectX Database Version: 1.4.9
DxDiag Version: 10.00.22621.0001 64bit Unicode

------------
DxDiag Notes
------------
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Sound Tab 2: No problems found.
Input Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

---------------
Display Devices
---------------
Card name: NVIDIA GeForce RTX 3060
Manufacturer: NVIDIA
Chip type: NVIDIA GeForce RTX 3060
DAC type: Integrated RAMDAC
Device Type: Full Device (POST)
Device Key: Enum\PCI\VEN_10DE&DEV_2503&SUBSYS_87F51043&REV_A1
Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]
Device Problem Code: No Problem
Driver Problem Code: Unknown
Display Memory: 28475 MB
Dedicated Memory: 12115 MB
Shared Memory: 16360 MB
Current Mode: 1920 x 1080 (32 bit) (60Hz)
HDR Support: Not Supported
Display Topology: Internal
Display Color Space: DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709
Color Primaries: Red(0.653320,0.335938), Green(0.322266,0.609375), Blue(0.152344,0.059570), White Point(0.313477,0.329102)
Display Luminance: Min Luminance = 0.500000, Max Luminance = 270.000000, MaxFullFrameLuminance = 270.000000
Monitor Name: Generic PnP Monitor
Monitor Model: HP M27f FHD
Monitor Id: HPN370A
Native Mode: 1920 x 1080(p) (60.000Hz)
Output Type: HDMI
Monitor Capabilities: HDR Not Supported
Display Pixel Format: DISPLAYCONFIG_PIXELFORMAT_32BPP
Advanced Color: Not Supported
Driver Name: C:\Windows\System32\DriverStore\FileRepository\nv_dispig.inf_amd64_2fe7c165c5dd3267\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispig.inf_amd64_2fe7c165c5dd3267\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispig.inf_amd64_2fe7c165c5dd3267\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispig.inf_amd64_2fe7c165c5dd3267\nvldumdx.dll
Driver File Version: 31.00.0015.5123 (English)
Driver Version: 31.0.15.5123
DDI Version: 12
Feature Levels: 12_2,12_1,12_0,11_1,11_0,10_1,10_0,9_3,9_2,9_1
Driver Model: WDDM 3.1
Hardware Scheduling: DriverSupportState:Stable Enabled:True
Displayable: Supported
Graphics Preemption: Pixel
Compute Preemption: Dispatch
Miracast: Not Supported by Graphics driver
Detachable GPU: No
Hybrid Graphics GPU: Discrete
Power P-states: Not Supported
Virtualization: Paravirtualization
Block List: No Blocks
Catalog Attributes: Universal:False Declarative:True
Driver Attributes: Final Retail
Driver Date/Size: 1/17/2024 4:00:00 PM, 785152 bytes
WHQL Logo'd: Yes
WHQL Date Stamp: Unknown
Device Identifier: {D7B71E3E-6643-11CF-F067-FAA70EC2D235}
Vendor ID: 0x10DE
Device ID: 0x2503
SubSys ID: 0x87F51043
Revision ID: 0x00A1
Driver Strong Name: oem14.inf:0f066de344abb487:Section071:31.0.15.5123:pci\ven_10de&dev_2503
Rank Of Driver: 00CF2001
Video Accel:
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{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
D3D9 Overlay: Not Supported
DXVA-HD: Supported
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled
MPO MaxPlanes: 4
MPO Caps: RGB,YUV,BILINEAR,HIGH_FILTER,STRETCH_YUV,STRETCH_RGB,IMMEDIATE,HDR (MPO3)
MPO Stretch: 10.000X - 0.500X
MPO Media Hints: resizing, colorspace Conversion
MPO Formats: NV12,P010,YUY2,R16G16B16A16_FLOAT,R10G10B10A2_UNORM,R8G8B8A8_UNORM,B8G8R8A8_UNORM
PanelFitter Caps: RGB,YUV,BILINEAR,HIGH_FILTER,STRETCH_YUV,STRETCH_RGB,IMMEDIATE,HDR (MPO3)
PanelFitter Stretch: 10.000X - 0.500X

-------------
Sound Devices
-------------
Description: Realtek Digital Output (Realtek(R) Audio)
Default Sound Playback: No
Default Voice Playback: No
Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0892&SUBSYS_1458A182&REV_1003
Manufacturer ID: N/A
Product ID: N/A
Type: N/A
Driver Name: RTKVHD64.sys
Driver Version: 6.0.8703.1 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 5/13/2019 4:00:00 PM, 6849832 bytes
Other Files:
Driver Provider: Realtek Semiconductor Corp.
HW Accel Level: Emulation Only
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

Description: Speakers (Realtek(R) Audio)
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0892&SUBSYS_1458A182&REV_1003
Manufacturer ID: N/A
Product ID: N/A
Type: N/A
Driver Name: RTKVHD64.sys
Driver Version: 6.0.8703.1 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 5/13/2019 4:00:00 PM, 6849832 bytes
Other Files:
Driver Provider: Realtek Semiconductor Corp.
HW Accel Level: Emulation Only
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

---------------------
Sound Capture Devices
---------------------
---------------------
Video Capture Devices
Number of Devices: 0
---------------------
-------------------
DirectInput Devices
-------------------
Device Name: Mouse
Attached: 1
Controller ID: n/a
Vendor/Product ID: n/a
FF Driver: n/a

Device Name: Keyboard
Attached: 1
Controller ID: n/a
Vendor/Product ID: n/a
FF Driver: n/a

Device Name: CORSAIR iCUE COMMANDER CORE XT
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x1B1C, 0x0C2A
FF Driver: n/a

Device Name: USB Receiver
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x046D, 0xC541
FF Driver: n/a

Device Name: USB Receiver
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x046D, 0xC541
FF Driver: n/a

Device Name: USB Receiver
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x046D, 0xC541
FF Driver: n/a

Device Name: USB Receiver
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x046D, 0xC541
FF Driver: n/a

Device Name: Logitech Download Assistant
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x046D, 0xB034
FF Driver: n/a

Device Name: CORSAIR iCUE COMMANDER CORE XT
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x1B1C, 0x0C2A
FF Driver: n/a

Poll w/ Interrupt: No

[Abrhino]

so i decided to get a 4070 super replacing my 3060 and the game is working now.... seems like my card failed... interesting,

so that how a card failure feels like... what a frustrating experience. i learned so much and thank you アンジェル you are the real MVP with those great articles!!