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Commands i used were:
/removeuserfromwhitelist "nickname"
/adduser "nickname" "password"
Its easy to do if you know the admin etc. The character was same as it was before nothing was lost. Im typing this in case someone needs help as i needed earlier. Ty again.
So, to be clear
User "Mike" forgot his password
I am logged in as admin, i just delete his account, he will create one with the same name (but with another password) and his character will still be there?
The only thing You need to do from the admin account is execute these commands i gave U in my comment.
After You do it, "Mike" should just use the same nickname as he had, and just insert the password U chose for him through this command :/adduser Mike "password"
That should leave his character alone without changing or killing him. I hope it helps, if U have any more question ill try to help.
You'd have to try and remember what the username was vaguely, at least the first letter or something. Admins can filter through the list of players/users and find it that way
ARE
THE
MAN