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Good luck! 🤞 😁
It's not. Everything in Destiny 2 is based off a RNG (random Number Generator), so it's just down to pure luck if you get it. If it was broken, nobody would have it and there would be numerous complaints.
Some people get the high end rewards in their first game, others have to play hundreds before they get it. It' just pure luck, nothing else. You're just having a case of bad luck, nothing else.
Keep trying, you will get it eventually. :D
Are you also doing it multiple times per character each week? The newest dungeons will not let you have more than 3 chances per week (1 per character) whereas the featured dungeons let you try as much as you want.
got icebreaker first try havent opened the game since
Depending on how much of the puzzle / quest content you've done for the dungeons, you'll need a few more runs, or at least one more full run of the dungeon to get the catalyst anyway.