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Unfortunately I don't think any moderator from the official forum apart from one person is reading the steam discussion.
So try posting a thread on their official help forum, maybe post a screenshot and perhaps a video too of the bug so the moderators can forward it to the development team.
https://www.bungie.net/en/Forums/Topics?pNumber=0&tg=Help&tSort=3&tType=0&d=1&lang=en
You can login with your steam account to post on their forums.
You've just got stupidly bad luck. Go again. Countless people have managed to beat Excision no problem, especially those of us doing Salvation's Edge and clearing Excision once a week to use our Witness key.