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https://www.bungie.net/en/Forums/Post/253857935
Although, I run razer synapse in the background 24/7 for my mouse and keyboard lighting but I guess because I don't have cortex, I am good to go. Eiether that this guy lied about being banned for it. I would be careful though even if OP actually needs that software for the game to run smooth. I would rather lower some settings.
And the fact razer Cortex may attach to the game in some way. it could trigger the anti-cheat potentially.
If you actually read all the replies to that forum post, it proves that people will blame anything other than their own misdeeds to get out of a ban. To the extent that even Bungie frequently disproves their lies.
It's common for people to say they got banned for "no reason" or deflect and try and blame general and harmless software to try and look innocent. That software should def not get you banned. It isn't designed to interfere with games (last time I used it it only seemed to turn off excess system services and applications to free up RAM and CPU usage).