I just bought beyond light but it won't let me play

[Dracoliche]

I bought the game yesterday and started playing tonight but when i went to the campaign section it wouldn't allow me to play, says i have to buy the dlc which i did because i can see it downloaded in my library. Has anyone else had this problem? I tried submitting a ticket to bungie but because of covid they have decided to decline all tickets. Has anyone had this problem? What did you do to fix it?

[WickedRex]

I'm having that same exact issue. I posted in the discussion board myself at 1am. I verified the files, uninstalled and reinstalled the base game, checked my hard drives and ram, I have more than enough disk space. I've not had any luck trying to fix it.

[TheVoidSpirit]

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[gold]

go to steam library, right click on destiny 2 and proprieties. Go to the dlc section and see if the dlc is installed

[Kryzone7878]

u have to go talk to variks and pick up the campaign quest from him

[WickedRex]

Originally posted by Kryzone 7878:

u have to go talk to variks and pick up the campaign quest from him

I can't even get to the planet to even start anything. The Tower, the Moon, nothing is even playable.

[WickedRex]

Originally posted by 25GOLD25:

go to steam library, right click on destiny 2 and proprieties. Go to the dlc section and see if the dlc is installed

It is showing it's installed, all 6 of them. Nothing is even remotely playable. I requested a refund and trying for the Legendary bundle, my friends said that worked for them, so now i'm waiting for this to download. This is so frustrating.

[WickedRex]

Originally posted by Pharaoh:

Perhaps (suggestion) try checking bungie.net. Login, click on your profile (upper right) picture and click view settings and under account, check purchase history and make sure the game in fact is purchased and verified and paid in full. Sometimes, perhaps, the bank still has to clear the transaction, and being over the holiday weekend, it could take a while, though I highly doubt that would be an issue, but, nonetheless, still worth trying, just cause.

Hope you find a solution!

Interesting, I did as you said and it's not showing that it is purchased. I have the receipt from steam for the Legendary bundle buy, and the two refunds for the other bundles, I initially bought, but they weren't working as well. My husband is going downstairs to check on his pc right now. So maybe I just have to wait until Monday decides to show up before it goes through?

[WickedRex]

Originally posted by Dracoliche:

I bought the game yesterday and started playing tonight but when i went to the campaign section it wouldn't allow me to play, says i have to buy the dlc which i did because i can see it downloaded in my library. Has anyone else had this problem? I tried submitting a ticket to bungie but because of covid they have decided to decline all tickets. Has anyone had this problem? What did you do to fix it?

So, The DLC files are there, but they are not installing. That's why we can't play. I have gone through every thing I can find on installing DLC's through steam and nothing has worked. When you right click on the game, and then choose properties, on the DLC menu it just shows the boxes checked for "install" but aren't actually installing. Is that what it is showing for you as well?

[Nain]

usually in mmos, dlc or expansion dont need a seperate installation, since the client is updated for every player to be the same. all is already installed, but your account seems to thing you have not unlocked/bought it yet.

edit: i do not own beyond light, but i am able to land on europa and do things there.
there are some threads around here about not beeing able to land on certain destinations, seems that it has nothing to do with your purchase but rather a bigger issue with the client for some people.

[WickedRex]

Originally posted by Nain:

usually in mmos, dlc or expansion dont need a seperate installation, since the client is updated for every player to be the same. all is already installed, but your account seems to thing you have not unlocked/bought it yet.

edit: i do not own beyond light, but i am able to land on europa and do things there.
there are some threads around here about not beeing able to land on certain destinations, seems that it has nothing to do with your purchase but rather a bigger issue with the client for some people.

It's crazy, I have bought the D2 legendary bundle, receipt from steam and it's gone through on my CC. Yet, it still tells me that I do not own it. I have figured out that the DLC is not installing automatically for some reason. It shows that it is checked for install, but not actually installing. I have verified my files, logged out, back in and then restarted my pc. It's a new pc and there is no issue with my ram/HD or storage. I own ARK and have never had issues with it downloading any of the DLC's, or any other game. I can't even land on the Tower or the moon, nothing aside from the Russian part, I've done 2 parts of the that campaign starting with Shaw. But that's it. I can't even join my husbands fireteam, says I don't have permission. We do not game share, and we each have our own pc's. We have the exact same PC, yet he had no issues at all. I'm literally about to rip my hair out trying to fix this.

[Mike Mirrer, the Hammer]

Have you tried a complete reinstall of D2? And maybe you could also try asking Bungie Support about that wierd thing where you purchased the bundle on steam but it won't show on bungie.net.

[WickedRex]

Originally posted by Mike Mirrer, the Boomer:

Have you tried a complete reinstall of D2? And maybe you could also try asking Bungie Support about that wierd thing where you purchased the bundle on steam but it won't show on bungie.net.

Oh, I have done that about 6-7 times now. My husband checked his Bungie account and it didn't show up on his either. I have no idea what else to do. I have emailed Steam and Bungie Support. Now, just waiting for them to reply. I'm at my 2 hour mark for D2, and don't want to try it anymore until I get an answer. I just don't understand why it's not downloading the DLC's. It has always been automatic for my other games.

[Nordblut]

Go to the Cosmodrome and play the introduction quest from Han.

[mark1971]

Originally posted by Dracoliche:

I bought the game yesterday and started playing tonight but when i went to the campaign section it wouldn't allow me to play, says i have to buy the dlc which i did because i can see it downloaded in my library. Has anyone else had this problem? I tried submitting a ticket to bungie but because of covid they have decided to decline all tickets. Has anyone had this problem? What did you do to fix it?

Contact Steam-Support.

[Nain]

Originally posted by WickedRexx:

It's crazy, I have bought the D2 legendary bundle, receipt from steam and it's gone through on my CC. Yet, it still tells me that I do not own it. I have figured out that the DLC is not installing automatically for some reason. It shows that it is checked for install, but not actually installing. I have verified my files, logged out, back in and then restarted my pc. It's a new pc and there is no issue with my ram/HD or storage. I own ARK and have never had issues with it downloading any of the DLC's, or any other game. I can't even land on the Tower or the moon, nothing aside from the Russian part, I've done 2 parts of the that campaign starting with Shaw. But that's it. I can't even join my husbands fireteam, says I don't have permission. We do not game share, and we each have our own pc's. We have the exact same PC, yet he had no issues at all. I'm literally about to rip my hair out trying to fix this.

you do NOT have to install any dlc, they are already installed all with the destiny 2 client on your pc. like i said, i have not bought beyond light but it is already installed on my pc and i can land on europa and roam around despite not having bought or installed it.

like others have said, maybe finish that introductionary quest in the cosmodrome that leads to the tower eventually.

i do not know if bungie allows the new light intro "campaign" (that short introduction mission from shaw) to be played in a fireteam, so your best bet is to finish that, it will lead you to the tower when the game starts properly.