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It's funny how it's always the people with 0 raid completions who are pushing this narrative...
Agreed up to a point.
I think the real reason is that they don't want to do the effort to build a bit smarter matchmaking.
It should be pretty easy to CREATE a raid team if you have at least a 4 player fireteam, then accept additional players from the pool of solos and smaller fireteam (with the ability to boot them out if they don't satisfy the requirements). You could even have a few filter checkboxes to ensure that candidates meet at least basic requirements (like light level or certain gear) before being considered for a particular raid team.
Just seeing those requirements listed would be a huge and painless training benefit for those that don't yet meet them.
Why?
Because I don't want to try and explain what to do over text to people who either don't speak English or refuse to even use voice chat.
Go find a raid group how you are meant to, then you will understand why it doesn't have matchmaking.
Same with some of the other higher tier activities, how the hell do you organise who's using what gear in matchmaking?
...And then you have a system that isn't any easier to use or faster than using Discord to LFG, i.e. a massive waste of resources.
There is already something like this, or at least there was, it was a complete failure.
- Experienced players go to LFG as you said.
- New players don't find LFG, get frustrated and a huge percentage quit before even buying a DLC. At the very least they should remove the "do a raid" step from quests when a player is on his first character (unless he asks to get them by enabling a checkbox in the settings). Just common sense.
The ones really paying for this failure is Bungie, in lost sales.
Destiny 2 Companion App
Bungie.net - (https://www.bungie.net/en/ClanV2/FireteamSearch?activityType=0&platform=0)
DTG Reddit Discord - (https://discord.gg/destinyreddit)
These are NOT the ONLY places to use but these ARE the MOST populated.
Feel free to message if you need anymore references