cant get box to go green

[harrisonluks25]

hello! im really looking forward to playing the game but my webcam cant detect my face? I am visible and my drivers are up to date and ive tried a lot of things trying to get the red square to turn green during calibration. i have good lighting and tried alot of positions next to the webcam.

[Private_Airport]

I had the same problem. The solution for me was to grant the game access to the internet on my software firewall. Very strange. You can disallow the connection later on and it will continue working (even after restarting the game).
I hope there is a good explanation for this. Using the webcam is a very privacy sensitive matter for a game. If none none of my data is uploaded (as claimed by the game) but requiring an internet connection that is obviously not needed to play the game is fishy at best IMHO.

P.S.: The game folder also contains the file UnityCrashHandler64.exe which is known to leak private data. It can safely be renamed or deleted and the game will still run.

[Marina Gasolina]

Publicado originalmente por Private_Airport:

I hope there is a good explanation for this. Using the webcam is a very privacy sensitive matter for a game. If none none of my data is uploaded (as claimed by the game) but requiring an internet connection that is obviously not needed to play the game is fishy at best IMHO.

Thanks for sharing your solution as this has happened to a few people. We aren't collecting data, it turns out that the plugin we use to detect facial information (called Ulsee) does a one time license validation before allowing its features to work. As you've discovered, once it's validated, you can change your privacy settings back to your preferred settings and everything will work fine.

[DanJanimal]

I had a similar issue because I rushed past a notice of "make sure you have even lighting across your face."

[Merkaso]

Publicado originalmente por Private_Airport:

I had the same problem. The solution for me was to grant the game access to the internet on my software firewall. Very strange. You can disallow the connection later on and it will continue working (even after restarting the game).
I hope there is a good explanation for this. Using the webcam is a very privacy sensitive matter for a game. If none none of my data is uploaded (as claimed by the game) but requiring an internet connection that is obviously not needed to play the game is fishy at best IMHO.

P.S.: The game folder also contains the file UnityCrashHandler64.exe which is known to leak private data. It can safely be renamed or deleted and the game will still run.

Took me nearly an hour of investigating to find a fix for this. I tried with three different cameras, on two different computers and couldn't get it working. Multiple different angles, lighting... Practically refunded the game because I couldn't find a solution. Thank you so much for looking into it!

Could this licensing issue be either informed in the game or fixed so license validation isn't required? I'm surprised it's happened to so little people.

[Marina Gasolina]

Publicado originalmente por Merkaso:

Publicado originalmente por Private_Airport:

I had the same problem. The solution for me was to grant the game access to the internet on my software firewall. Very strange. You can disallow the connection later on and it will continue working (even after restarting the game).
I hope there is a good explanation for this. Using the webcam is a very privacy sensitive matter for a game. If none none of my data is uploaded (as claimed by the game) but requiring an internet connection that is obviously not needed to play the game is fishy at best IMHO.

P.S.: The game folder also contains the file UnityCrashHandler64.exe which is known to leak private data. It can safely be renamed or deleted and the game will still run.

Took me nearly an hour of investigating to find a fix for this. I tried with three different cameras, on two different computers and couldn't get it working. Multiple different angles, lighting... Practically refunded the game because I couldn't find a solution. Thank you so much for looking into it!

Could this licensing issue be either informed in the game or fixed so license validation isn't required? I'm surprised it's happened to so little people.

yeah, I'm also surprised this is so rare. We can't change the validation process as that's handled internally by Ulsee.

[Toucan]

Hey yo ! , I've also got the same problem, spent almost half an hour trying to fix this bug where it just doesn't detect my face, I've tried so many different things, I've even tried blasting a flashlight on to my face, it still doesn't detect my face, I'm also wearing glasses which probably affects it, so I tried not wearing my glasses, same problem, I hope you guys
can fix this soon !

[Marina Gasolina]

Publicado originalmente por Toucan:

Hey yo ! , I've also got the same problem, spent almost half an hour trying to fix this bug where it just doesn't detect my face, I've tried so many different things, I've even tried blasting a flashlight on to my face, it still doesn't detect my face, I'm also wearing glasses which probably affects it, so I tried not wearing my glasses, same problem, I hope you guys
can fix this soon !

Here's a list of things to check/try:
- Try deleting C:\Users\username\AppData\LocalLow\Goodbye World\Before Your Eyes\webcamInfo.json and then retry the game
- Check webcam works in the “Camera” app (Windows)
- Make sure you are connected to the internet. The face tracker plug in needs to perform a one-time license check when the game starts.
- When in the camera-select menu (comes up after clicking “new game”), check that the correct webcam is selected in the dropdown list. If your camera has a light, it should turn on when selected.
- When in camera-select menu (comes up after clicking “new game”), unplug camera, wait 5 seconds, then plug back in. Then select it in the drop-down menu (if it isn't already).
- Make sure the camera is not being used or getting hijacked by another program.
- If nothing works, send us a logfile. The log file is located at C:\Users\username\AppData\LocalLow\Goodbye World\Before Your Eyes\output_log.txt, where username is your Windows user name. This can help us to figure out the root cause so we can better address the issue.

[Merkaso]

Publicado originalmente por Toucan:

Hey yo ! , I've also got the same problem, spent almost half an hour trying to fix this bug where it just doesn't detect my face, I've tried so many different things, I've even tried blasting a flashlight on to my face, it still doesn't detect my face, I'm also wearing glasses which probably affects it, so I tried not wearing my glasses, same problem, I hope you guys
can fix this soon !

I had to disable my firewall for the face tracker plugin but it was a one-time thing. Close the game, disable firewalls and start it up again. Should work. Remember to enable your firewall afterwards!

[Jose]

Hello, played the game yesterday with no problems, but today it's not working. Tried all recommendations on this page on 3 different Windows computers and still no luck (box never turns green). Even tried to feed the game an OBS output, did not work.

Tried the Netflix version on an iPad and it worked perfectly, so it might be something about the Steam version. I have a feeling something on Ulsee's side is not working, because even their website (ulseetech.com) is down right now. output_log.text says the following which might be relevant:

(Filename: C:\buildslave\unity\build\Runtime/Export/Debug.bindings.h Line: 45)
Failed to initialize tracker.

I already beat the game, but this is just a heads up for people trying to play the Steam version in case someone else is having problems.

[ozz]

Publicado originalmente por Jose:

Hello, played the game yesterday with no problems, but today it's not working. Tried all recommendations on this page on 3 different Windows computers and still no luck (box never turns green). Even tried to feed the game an OBS output, did not work.

Same. several days ago was working. Today nothing helps.

[Ulamr]

Same here. Played the game several months before and everything worked fine.

Today the camera wouldn't recognize my face. Tried all the methods mentioned above - to no avail.

[SweetPoutine]

Just bought the game and the calibration box doesn't go green even after following the other steps above

[mikeygh2]

Just bought the game, and had the same experience. Calibration box wouldn't go green even after Allowing internet access through firewalls, and turning off all firewalls. Uninstalled and re-installed. Nothing worked.
Requested refund.

[moobaa]

Same problem here.

Luckily, I *was* able to get the green box setup & play on my 2018 MacBook Air 13"... but the "Eyes of Steel" achievement won't unlock there (but "Obnoxious" did). So... problems on *both* platforms :{

[It´s J.J. Style]

Same issue here :/