Webcam not detected in calibration

[Uri]

My webcam works in menu and i can see myself. When i start the game, i can see the calibration screen but insted of myself, i see white square. Can someone please help me?

[mazeworm]

I have this problem too... My webcam works perfectly. OBS virtual camera doesn't work either despite working in other programs.

Here's my output_log.txt after loading the game and attempting to start a new game.
https://pastebin.com/gaLrrFyq

[𝖆𝖑𝖇𝖊𝖗𝖙]

could you fix it?

[mazeworm]

Originally posted by ЯΞDΔЯMLΞΓ:

could you fix it?

using an external webcam worked. it seems that built in laptop cameras don't work properly.

[Marina Gasolina]

Hello, we are tracking a few issues related to this and we are working on a solution. We'll post it here as soon as we have it pinned down.

[Marina Gasolina]

Originally posted by Uri:

My webcam works in menu and i can see myself. When i start the game, i can see the calibration screen but insted of myself, i see white square. Can someone please help me?

What are your system specs btw?

[DaPhuuLz]

i've got the same problem. Camera works fine with the On-screen feed. but appear as gray box when starting a new game calibration.

i use old iphone6 as a webcam with Camo App.
Tried all the available Resolutions (192x144 - 1024x768, 720p, 1080p) none works on calibration. therefore cannot detect the blink.

[Marina Gasolina]

Originally posted by DaPhuuLz:

i've got the same problem. Camera works fine with the On-screen feed. but appear as gray box when starting a new game calibration.

i use old iphone6 as a webcam with Camo App.
Tried all the available Resolutions (192x144 - 1024x768, 720p, 1080p) none works on calibration. therefore cannot detect the blink.

What are your system specs?

[Marina Gasolina]

if you are on mac try these steps:
- Ensure your internet is connected
- Try deleting ~/Library/Application Support/com.GoodbyeWorld.BeforeYourEyes/webcamInfo.json and then retry the game (Library folder is invisible by default, to make it visible follow these instructions: https://www.macrumors.com/how-to/reveal-library-folder-in-macos/)
- When in the camera-select menu (comes up after clicking “new game”), check that the correct webcam is selected in the dropdown list. If your camera has a light, it should turn on when selected.
- [if using external camera] When in camera-select menu (comes up after clicking “new game”), unplug camera, wait 5 seconds, then plug back in. Then select it in the drop-down menu (if it isn't already).
- Make sure the camera is not being used or getting hijacked by another program.
- In some cases, virtual cameras can interfere with the face tracker. Uninstall any virtual cameras if possible. Also disconnect any other camera devices you don't intend to use.
- If nothing works, send us a logfile. The log file is located at ~/Library/Logs/Skybound/Before Your Eyes/Player.log
You can also use the Console.app utility from your /Applications/Utilities folder to find the log file.

[PascalTheHoff]

Hi, I am having the same problem as the other user above using the Camo app to use my iPhone (11) as a camera: I see the signal in the main menu (albeit stretched), but as soon as the calibration begins, the signal remains black.
I'm on Windows 10. The signal from the Camo app /iPhone works on other apps.

[Marina Gasolina]

Originally posted by TheHoff1994:

Hi, I am having the same problem as the other user above using the Camo app to use my iPhone (11) as a camera: I see the signal in the main menu (albeit stretched), but as soon as the calibration begins, the signal remains black.
I'm on Windows 10. The signal from the Camo app /iPhone works on other apps.

Does the camera show up in the dropdown? Deleting the json file as suggested above might solve your issue btw.

[PascalTheHoff]

Yes, it shows "Camo" in the dropdown, as it is supposed to. In the main menu as well as in the calibration menu.
Also, I just deleted the json file, but it still doesn't work.

Maybe it's an issue with Camo being detected as video input but not as a camera signal per se? For example, the Windows Camera app also doesn't recognize Camo as a "camera". But then, in other apps like Streamlabs OBS, choosing the video signal was no problem. Just throwing ideas in, right here... Actually, I don't have a clue about this stuff.

[Human Being]

Can you send us your log file? You can send it to our support email here:
[e-mail]

[PascalTheHoff]

Hi, thanks for your help. I've already refunded the game in "the competitor store" and rebought it here on Steam where there is also a Mac version. Ran beautifully on my 2018 Pro, great game!