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that is exactly what the instructions say
Why must you lie about something that is easily verifiable?
https://archive.is/8ftba
Claiming this collection equips you with gear worthy of your ambitions and sets you apart in Aeternum’s ever-changing battlegrounds.
To get your hands on this regal cache, follow these steps:
Link your Amazon Prime account to your New World account.
Visit the Prime Gaming Rewards Page.
Claim Aelstrom’s Cache.
Launch New World and press ESC to open the Store menu.
Navigate to Item Claim and redeem your rewards.
No need to navigate to the Item Claim and get it. The items just showed up for me.
This is what I read on the prime gaming site
Instructions
Enter the character menu that displays your equipped armor and weapons. Select the armor or weapon you wish to customize and from the actions menu choose "change skin" to bring up your available inventory. Select the desired skin then apply to commit the change.
Edit: Also the skin hasn't shown up for me and I'm realizing I never received the last prime gaming reward either. I've gotten prime gaming items in the past so I'm not sure whats going on.
Oh, gotcha. That was changed. Which is why I archived the Steam link... In case that gets changed as well. After my Veilguard review, I like to archive things. Easier to expose this nonsense that way.