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In what way?
They got rid of customer support about 1.5 years ago. I purchased items from their store and those items were taken out of my inventory.
I obtained certain achievements regarding housing (hitting level 300), I never got my last perk choice. Sent in a ticket, ZERO response.
New world was made as a proof of concept so that Amazon Games could obtain the rights to the LOTR franchise to make a LOTR MMORPG. Both games are being made from the same people at the same time.
New World is fun at first, some nice visuals and amazing audio....but once you see the cracks in the pavement and realize what is going on you soon realize they have no intent of putting any serious investment into the game.
Its not one of those things where you'd be missing out in life if you never experienced it, save your money for something better imo.
Also note, you dont need to make a new character in this game if you want to swap classes. You can play any build, any class at any time.
The issues come up end game, and Amazon is pretty incompetent managing the game. Instead of giving us more content and fixing crafting, they are giving us seasonal PvP servers... Can't make this up.
Here is a link showing the review distribution. We can see most of the positive reviews are from the first few months of launch. The other positive spike is from the first expansion. Since then positivity has dropped off. Matter of fact if you remove the first 3 months, the game doesn't even hit "mixed" review status.
https://imgur.com/a/xJcTCje
lol the amount of copium you people huff is hilarious