Game crashing to desktop (mostly on loading screens/teleport/expedition load)

[dEEkAy]

So i have this weird crash happening MOSTLY on teleport. Doesn't matter if it's a recall to in or just fast travel.

Sometimes it happens when i join an expedition, sometimes it's just on fast travel. It comes down to me going through a loading screen and the game crashing while loading.

I play on windows 11 with dx12, i tried dx11 but it happened there too. My drivers are mostly up2date 24.9.1 for amd gpu but going to update to 24.10.1 (clean) today.

Does anyone have this same issue and maybe a fix?
Are there any logs anywhere i can take a look into what's crashing? I don't get any kind of error message, just the "game crashed, do you want to sent a report" which i enabled always without asking again.

Could this be related to corrupted shader caches?

[loud]

Same thing not on Teleport But i cant even log now it goes Half way on loading and then Windows ....

[KnightOfHyrule]

A lot of people are facing crashes after the patch, hopefully they get out a hotfix...

[Delta Fox]

ayyy i have same problem and cant even advance main story coz of it dont even know how to fix it

[Thornburger]

Make sure you have the Tuesday Microsoft update of .NET I had issues before I saw that update. Make sure you reboot after that then re-verify game files, reload steam after verifying. If you still get issues try reinstalling EAC at this link; https://www.amazongames.com/en-us/support/new-world/articles/troubleshooting-eac-issues go to the section "Repair Service, Reinstall, Update, or Verify EAC" and follow instructions. Restart Steam client.

[dEEkAy]

Originally posted by Thornburger:

Make sure you have the Tuesday Microsoft update of .NET I had issues before I saw that update. Make sure you reboot after that then re-verify game files, reload steam after verifying. If you still get issues try reinstalling EAC at this link; https://www.amazongames.com/en-us/support/new-world/articles/troubleshooting-eac-issues go to the section "Repair Service, Reinstall, Update, or Verify EAC" and follow instructions. Restart Steam client.

Any links for the .NET Update or should i get it through windows update itself?
I am currently on Windows 11 23H2. There are currently no updates through windows update itself though.

I just upgraded my gpu driver to the 24.10.1 via a clean install with DDU and will now try the eac method.

[SlowTEC]

Originally posted by loud:

Same thing not on Teleport But i cant even log now it goes Half way on loading and then Windows ....

Was riding through Weaver's Fen today, crashed and now cannot log in, I can log into other characters, but not my new main. I submitted a ticket, but we'll see.

[Delta Fox]

1 thing that helped me is turning off Dynamic Resolution Scaling

[dEEkAy]

Originally posted by Delta Fox:

1 thing that helped me is turning off Dynamic Resolution Scaling

i tried different things. dynamic resolution is only available in dx11 while dx12 offers fsr. both on or off didn't do anything against crashes.

[dEEkAy]

Nothing so far helped. Reinstalled GPU drivers with display driver uninstaller. Did all the troubleshooting steps for EAC and verified game files a few times. Still randomly crashes both on dx11 and 12 and with and without dynamic resolution/fsr

[AgaTheMighty]

Originally posted by dEEkAy:

Nothing so far helped. Reinstalled GPU drivers with display driver uninstaller. Did all the troubleshooting steps for EAC and verified game files a few times. Still randomly crashes both on dx11 and 12 and with and without dynamic resolution/fsr

What is your message in the log? C:\Program Files (x86)\Steam\steamapps\common\New World\Bin64\logs\CrashUploader

I'm trying to verify if people have the same problem as myself. I also randomly crash to desktop, and sometimes even to BSOD. I'm playing on a controller, maybe it's relevant.

[Percello]

Originally posted by dEEkAy:

So i have this weird crash happening MOSTLY on teleport. Doesn't matter if it's a recall to in or just fast travel.

Sometimes it happens when i join an expedition, sometimes it's just on fast travel. It comes down to me going through a loading screen and the game crashing while loading.

I play on windows 11 with dx12, i tried dx11 but it happened there too. My drivers are mostly up2date 24.9.1 for amd gpu but going to update to 24.10.1 (clean) today.

Does anyone have this same issue and maybe a fix?
Are there any logs anywhere i can take a look into what's crashing? I don't get any kind of error message, just the "game crashed, do you want to sent a report" which i enabled always without asking again.

Could this be related to corrupted shader caches?

The game has its bugs. I would suggest to you to Verify Game Files. That sometimes helps.

[peydroh]

when will they fix the confetti corruption screen freeze to black! Wheeeennnn

[AgaTheMighty]

Originally posted by Percello:

The game has its bugs. I would suggest to you to Verify Game Files. That sometimes helps.

People need to stop with this unhelpful "verify integrity of the files" as if it wasn't the first thing everybody did when experiencing these crashes.

[dEEkAy]

Originally posted by AgaTheMighty:

Originally posted by dEEkAy:

Nothing so far helped. Reinstalled GPU drivers with display driver uninstaller. Did all the troubleshooting steps for EAC and verified game files a few times. Still randomly crashes both on dx11 and 12 and with and without dynamic resolution/fsr

What is your message in the log? C:\Program Files (x86)\Steam\steamapps\common\New World\Bin64\logs\CrashUploader

I'm trying to verify if people have the same problem as myself. I also randomly crash to desktop, and sometimes even to BSOD. I'm playing on a controller, maybe it's relevant.

[2024-10-30T23:09:11] [23884:2224:20241030,230911.503:ERROR GameCrashUploader.cpp:54] ProcessAnnotations: 1
[2024-10-30T23:09:11] [23884:2224:20241030,230911.509:ERROR GameCrashUploader.cpp:61] AddAttachments: 1
[2024-10-30T23:09:11] [23884:2224:20241030,230911.510:ERROR GameCrashUploader.cpp:69] UpdateHttpTransport: https://submit.backtrace.io/newworld/29e04cc9dc3ec37258c54d5d650d14e93b39cb1b3e81a852087860c50d25f432/minidump?guid=d7159590-c7fa-473b-a601-b2a3c3adff7c
[2024-10-30T23:09:38] [420:32384:20241030,230938.550:ERROR main_win.inl:27] Initializing windows game crash uploader logging
[2024-10-30T23:09:38] [420:32384:20241030,230938.552:ERROR GameCrashUploader.cpp:47] GetUserStreamSources
[2024-10-31T01:42:01] [420:11624:20241031,014201.382:ERROR scoped_process_suspend.cc:31] NtSuspendProcess: {Zugriff verweigert} Ein Prozess hat einen Zugriff auf ein Objekt angefordert, aber ihm wurden nicht die Rechte für den Zugriff erteilt. (0xc0000022)
[2024-10-31T01:42:01] [420:11624:20241031,014201.796:WARNING process_reader_win.cc:155] SuspendThread: Zugriff verweigert (5)
... (constantly repeating message)...
[2024-10-31T01:42:01] [420:11624:20241031,014201.834:WARNING process_reader_win.cc:155] SuspendThread: Zugriff verweigert (5)
[2024-10-31T01:42:02] [420:16056:20241031,014202.785:ERROR GameCrashUploader.cpp:54] ProcessAnnotations: 1
[2024-10-31T01:42:02] [420:16056:20241031,014202.792:ERROR GameCrashUploader.cpp:61] AddAttachments: 1
[2024-10-31T01:42:02] [420:16056:20241031,014202.793:ERROR GameCrashUploader.cpp:69] UpdateHttpTransport: https://submit.backtrace.io/newworld/29e04cc9dc3ec37258c54d5d650d14e93b39cb1b3e81a852087860c50d25f432/minidump?guid=d7159590-c7fa-473b-a601-b2a3c3adff7c

If you translate this to english it would be something like this:
scoped_process_suspend.cc:31] NtSuspendProcess: {Zugriff verweigert} Ein Prozess hat einen Zugriff auf ein Objekt angefordert, aber ihm wurden nicht die Rechte für den Zugriff erteilt. (0xc0000022)

"scoped_process_suspend.cc:31] NtSuspendProcess: {Access Denied} A process has requested access to an object, but it was not granted the rights to access it. (0xc0000022)"

There are lots of these messages in between being spammed in between:
[2024-10-31T01:42:01] [420:11624:20241031,014201.796:WARNING process_reader_win.cc:155] SuspendThread: Access denied (5)

just crashed again on teleport to windsward...

i play both, on a controller and on mouse/keyboard. crashes happen no matter what i use.

[AgaTheMighty]

Originally posted by dEEkAy:

There are lots of these messages in between being spammed in between:
[2024-10-31T01:42:01] [420:11624:20241031,014201.796:WARNING process_reader_win.cc:155] SuspendThread: Access denied (5)

just crashed again on teleport to windsward...

i play both, on a controller and on mouse/keyboard. crashes happen no matter what i use.

OK, I see we have very similar message logs (different languages).

[6064:13416:20241030,114450.858:WARNING process_reader_win.cc:155] SuspendThread: Odmowa dostępu. (5)

Do you possibly have your controller on, when the crashes happen? Are you playing on a desktop / laptop etc?

I can't figure out what this error message refers to. Because clearly the solution would be to grant access to the thing.