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My country has a firewall, I can't get into dscord, can you tell me what I should do when you have the result
TY
Character_Restore_Failure whenever I hit the play button. The character avatar is right there on the screen in the last clothing he was wearing.
Yes! Just waiting... :) :) :)
Good thing I didn't pay real money to buy the recent expansion or any stuff from the store...
OH WAIT ! ! ! I DID ! ! !
It's a week gone by and no help. No word on how long they expect a fix to take. This isn't the first time this issue has occurred during merges. There are historical posts on this happening in the past where AGS knew about it and was able to fix.
Give them some time, they are still sounding out the word so AI and go find it in the code!
do i need an amazon account for support..'?
So, there is hope for others.
Me: Issue: New World - Technical: Server Character Transfer Issues [15:15:21]
You are now connected to Mario from Amazon.com.
Mario: Hello, my name is Mario. I'm here to help you today. [15:15:24]
Me: Hi Mario, I have an issue that I have reported on the 2nd December, again on the 7th December via web ticket and now submitted once again today. I am unable to access my character following a New World automatic transfer of my character to Hercules, neither am I able to create a new character on ANY server, my frustration on this issue is at an all time high and I need clarity on WHEN this will be resolved please! [15:17:41]
Mario: I understand, in this case Our technical team is aware of this issue and is working on a fix. Our goal is to help resolve any problems you encounter as quickly as possible. At the moment we don't have an estimated time unfortunately. [15:19:41]
Mario: I apologize for any inconvenience this may cause to you. [15:19:50]
Me: When.... a few days, next month, a year from now, this is important as I need to make a decision as to whether I and my entire clan will be requesting refunds [15:21:11]
Mario: As I mentioned, we don't have an estimated time at the moment unfortunately. But you can keep an eye on the support pages ( https://www.amazongames.com/support/new-world/articles/known-issues) and website ( https://www.amazongames.com/support/new-world/articles/known-issues) for the latest information. [15:22:06]
Me: Neither of those links provide any detail, do you have a more specific link [15:22:30]
Mario: It doesn't have the specific information that you are looking for, since at the moment there is no estimated time. [15:23:03]
Mario: However once there is, it will be announced on both of those links [15:23:24]
Mario: Since our chat has been idle for 2 + minutes, I'll need to disconnect this chat. I'll be sending you a follow up e-mail about our conversation. If you need further assistance, please contact us again. [15:25:39]
Mario has left the conversation.
Me: So simply put Amazon acknowledge there is a TECHNICAL FAULT with their product, cannot provide a WORKAROUND nor a DATE for RESOLUTION and a consumer must simply HOPE this will be resolved in the future............OH AND YOU DISCONNECT THE CHAT BEFORE I CAN EVEN FINISH TYPING!!!!!!!!!!!!!!!!!!!!!!! WTF [15:28:06]