ACCOUNT HACKED

[Sinbad]

How would you guys approach your account getting hacked and then getting banned because of the hacker? Because apparently writing a paragraph of the situation in the appeals does not work. This is frustrating because i spend money to buy the game and then someone steals my account, hacks in it, and then gets banned. And i get punished.

I got my account hacked 8 months ago and got everything back by appealing bans in every gaming company. Also changing my emails and passwords. For the most part they all understood what had happened and had receipts. But during appealing for New World and Overwatch, i wrote both stories of the situation and both ignored me. Probably because the writing was long. Then they told me "this is part of our Terms of Use...In-game policies...code of conduct..." etc. But then in Overwatch, i re-appealed and this time i just wrote "hacker got me banned. there is proof i got hacked 8 months ago. My account is banned because of hacker". And Overwatch finally helped me get my account back.

For New World it is different. I appeal and they denied me and i can not re-appeal. They also said "this is part of our Terms of Use...In-game policies...code of conduct..." etc. So even though i told them my story of how a hacker got into my account and it was not me, they still denied me because they think i was hacking? They did not give me a solid response. It's as if they just copied and pasted their policy and sent it to me. I know the policies. I did not hack, i dont know how to hack, and i will never hack. Do gaming companies not care anymore about how a person gets hacked and how to get the account back? Do they just see a paragraph and give their audience an automated response? How would you guys appeal a ban in New World from a person who stole your account and started hacking? It is bad enough that i had to change my emails and passwords but now im banned, wasted my money, got denied in the ban appeals, and cant re-appeal or talk to anybody and my situation. The only thing i want to do in the game is be a fisherman, fish, and sell fish.

[Kilsubub]

Your going to need "Lawyers, guns and money". Good luck.

[パトリックManhattan]

of course someone stole your account and hacked on it lmao

[fauxpas]

Well, I recommend sitting down with a lawyer and explaining the situation, including whatever evidence you have of the alledged hacking.

Then come back and tell us how hard they laughed.

[Kenedori]

Originalmente postado por fauxpas:

Well, I recommend sitting down with a lawyer and explaining the situation, including whatever evidence you have of the alledged hacking.

Then come back and tell us how hard they laughed.

Or get another account. lol. $500 an hour.

[raT]

there is no support for AGS.
there is 0% chance you get your account back.
bot = support. Gl to explain to bot whats happens.

[Perslane]

AGS is all about the money. What they want is for you to purchase the game again, create a new account and put more cash into their coffers. Restoring your account makes them nothing. They also probably have something buried in reams of T&C's that state that it is your responsibility to make sure your account is not compromised. Which in fairness it probably is. So many don't take security seriously enough and this is the consequence. The real blame of course is on the hacker, not the customer but it is much easier for companies like AGS to shift the blame onto you. There is far too much victim blaming going on out there.

[Boots]

Get in touch with the law firm "Goodluk & Dumbaz"

[Druxxdera]

Maybe use steam authenticator thing and two step verification stuff. and your account would be safe. what happened here i think is that u cheated ingame got banned and came up with this story

[fauxpas]

Originalmente postado por Kenedori:

Originalmente postado por fauxpas:

Well, I recommend sitting down with a lawyer and explaining the situation, including whatever evidence you have of the alledged hacking.

Then come back and tell us how hard they laughed.

Or get another account. lol. $500 an hour.

Pain is an excellent teaching tool.

[Crunktanium]

Originalmente postado por Druxxdera:

Maybe use steam authenticator thing and two step verification stuff. and your account would be safe. what happened here i think is that u cheated ingame got banned and came up with this story

We all know that's exactly what happened. Seems rather odd the hacker was caught cheating in every game he played and of course all of the other games were like.. NP we will gladly welcome back with open arms. Especially suspect when he says "they all understood what had happened" is when the red flag went up and I was like not a chance in hell. Especially since Blizzard warns you to use the 2 step Authentication app just like Steam.

[Sinbad]

Originalmente postado por Crunktanium:

Originalmente postado por Druxxdera:

Maybe use steam authenticator thing and two step verification stuff. and your account would be safe. what happened here i think is that u cheated ingame got banned and came up with this story

We all know that's exactly what happened. Seems rather odd the hacker was caught cheating in every game he played and of course all of the other games were like.. NP we will gladly welcome back with open arms. Especially suspect when he says "they all understood what had happened" is when the red flag went up and I was like not a chance in hell. Especially since Blizzard warns you to use the 2 step Authentication app just like Steam.

Druxxdera is right about the Authentication part. My first mistake was not having authenticators in all of my apps. I learned my lesson. But Crunktanium should never say "we all know.." when you dont know. And nobody ever will. Im starting to learn that people nowadays are starting to just assume and judge people automatically, instead of reading what people say and take it at face value. People dont always have to assume or try to think what the other person is thinking about. Doesnt that create overthinking? People just make assumptions and creative their own narrative now?

You both think that i was cheating, (im saying both because Crunktanium said the word "we" which means together), but how can i be cheating in Epic, Riot, Amazon, Blizzard, Ubisoft, EA, and all these gaming apps all at the same time in the same day with 1 PC? I dont even think that is possible for a person to do all that in 1 day in the same day. It was not just 1 hacker. When i tried signing into my epic games, it was all spanish. When i tried to sign in to my blizzard and valorant it was all russian. But thankfully Riot support was in English and my valorant email and password were the same. Then i went to "my account got compromised" and changed my riot before the hacker could even do anything. And when i say "the hacker", i am talking about "the hacker" for that game only. The hacker also starting adding random russian people and then later the same with the spanish hacker, they were adding his spanish people. I had to remove all of the friends they were adding. Then i checked to see if anybody was on my steam and there was. They were playing new world and i unplugged my PC to see if that would stop them from playing any of my games. I took a moment to relax because i was panicking. Then i booted it up and changed my steam. Then i went to epic games and i had to show them proof of purchase codes because the spanish person actually changed my email to theirs. It was a whole process that took a week, 2 weeks, or a month. It wasnt easy getting all my accounts back and unbanned. It took time and proof/evidence. That is how I know it wasnt just 1 person because they were in different languages and were playing all of my games on the same day.

Do gaming companies have sign in history and access to your address? Can they not compare the 2 and see that a person has been hacked? This whole "i got hacked" phrase just has a negative reputation that nobody cares anymore if you got hacked. It is an automatic assumption that they are lying because it is overused too much. Its such a sad and scary situation. My friend recommended me to check if my email was compromised on a website, that checks if people who hack have spread my email and passwords around the internet and it was. I check my new email and it was not, just to see if the website was real. Its sad that they even tried to send themselves 3,000 dollars when i am poor. They even tried sending themselves a pc off amazon to russia. Thankfully Im poor but it was scary, heart pounding, and frustrating.

I learned my lesson for not having 2FA Authenticator. Now i have it everywhere. Amazon, blizzard, epic, Nintendo, even google. I still have PSTD from that moment and when i check my emails im afraid to open it and its going to say i signed in somewhere else.

[fauxpas]

Originalmente postado por Sinbad:

Originalmente postado por Crunktanium:

We all know that's exactly what happened. Seems rather odd the hacker was caught cheating in every game he played and of course all of the other games were like.. NP we will gladly welcome back with open arms. Especially suspect when he says "they all understood what had happened" is when the red flag went up and I was like not a chance in hell. Especially since Blizzard warns you to use the 2 step Authentication app just like Steam.

Druxxdera is right about the Authentication part. My first mistake was not having authenticators in all of my apps. I learned my lesson. But Crunktanium should never say "we all know.." when you dont know. And nobody ever will. Im starting to learn that people nowadays are starting to just assume and judge people automatically, instead of reading what people say and take it at face value. People dont always have to assume or try to think what the other person is thinking about. Doesnt that create overthinking? People just make assumptions and creative their own narrative now?

You both think that i was cheating, (im saying both because Crunktanium said the word "we" which means together), but how can i be cheating in Epic, Riot, Amazon, Blizzard, Ubisoft, EA, and all these gaming apps all at the same time in the same day with 1 PC? I dont even think that is possible for a person to do all that in 1 day in the same day. It was not just 1 hacker. When i tried signing into my epic games, it was all spanish. When i tried to sign in to my blizzard and valorant it was all russian. But thankfully Riot support was in English and my valorant email and password were the same. Then i went to "my account got compromised" and changed my riot before the hacker could even do anything. And when i say "the hacker", i am talking about "the hacker" for that game only. The hacker also starting adding random russian people and then later the same with the spanish hacker, they were adding his spanish people. I had to remove all of the friends they were adding. Then i checked to see if anybody was on my steam and there was. They were playing new world and i unplugged my PC to see if that would stop them from playing any of my games. I took a moment to relax because i was panicking. Then i booted it up and changed my steam. Then i went to epic games and i had to show them proof of purchase codes because the spanish person actually changed my email to theirs. It was a whole process that took a week, 2 weeks, or a month. It wasnt easy getting all my accounts back and unbanned. It took time and proof/evidence. That is how I know it wasnt just 1 person because they were in different languages and were playing all of my games on the same day.

Do gaming companies have sign in history and access to your address? Can they not compare the 2 and see that a person has been hacked? This whole "i got hacked" phrase just has a negative reputation that nobody cares anymore if you got hacked. It is an automatic assumption that they are lying because it is overused too much. Its such a sad and scary situation. My friend recommended me to check if my email was compromised on a website, that checks if people who hack have spread my email and passwords around the internet and it was. I check my new email and it was not, just to see if the website was real. Its sad that they even tried to send themselves 3,000 dollars when i am poor. They even tried sending themselves a pc off amazon to russia. Thankfully Im poor but it was scary, heart pounding, and frustrating.

I learned my lesson for not having 2FA Authenticator. Now i have it everywhere. Amazon, blizzard, epic, Nintendo, even google. I still have PSTD from that moment and when i check my emails im afraid to open it and its going to say i signed in somewhere else.

Yes, the majority of people believe you are lying, because the likelihood that you aren't is very low.

[Einstine]

Originalmente postado por Perslane:

put more cash into their coffers.

It seems here and on Reddit errybody that isn't a useless parasite has got 'coffers' and they're shoving money into them.

[Tachyon]

It was probably his younger brother. It always is.

[mouse223]

Originalmente postado por Sinbad:

How would you guys approach your account getting hacked and then getting banned because of the hacker? Because apparently writing a paragraph of the situation in the appeals does not work. This is frustrating because i spend money to buy the game and then someone steals my account, hacks in it, and then gets banned. And i get punished.

I got my account hacked 8 months ago and got everything back by appealing bans in every gaming company. Also changing my emails and passwords. For the most part they all understood what had happened and had receipts. But during appealing for New World and Overwatch, i wrote both stories of the situation and both ignored me. Probably because the writing was long. Then they told me "this is part of our Terms of Use...In-game policies...code of conduct..." etc. But then in Overwatch, i re-appealed and this time i just wrote "hacker got me banned. there is proof i got hacked 8 months ago. My account is banned because of hacker". And Overwatch finally helped me get my account back.

For New World it is different. I appeal and they denied me and i can not re-appeal. They also said "this is part of our Terms of Use...In-game policies...code of conduct..." etc. So even though i told them my story of how a hacker got into my account and it was not me, they still denied me because they think i was hacking? They did not give me a solid response. It's as if they just copied and pasted their policy and sent it to me. I know the policies. I did not hack, i dont know how to hack, and i will never hack. Do gaming companies not care anymore about how a person gets hacked and how to get the account back? Do they just see a paragraph and give their audience an automated response? How would you guys appeal a ban in New World from a person who stole your account and started hacking? It is bad enough that i had to change my emails and passwords but now im banned, wasted my money, got denied in the ban appeals, and cant re-appeal or talk to anybody and my situation. The only thing i want to do in the game is be a fisherman, fish, and sell fish.

Say thank you to the hackers that freed you from one of the worst games on the market and find a better game.