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It's the Meta.
Albion
EvE
Guild Wars 2
WoW
You see that in:
New World
It is a feature. SunTzu once told that the most glorious way to overcome your opponent is when you win the fight without pulling up your sword. New World understood that and gave player that option as PVP. So you don't fight. You report your enemy.
People complain about all the goldseller-bots not getting banned, because the support cannot solve the reports in time.
Auto-bann gets developed.
People got banned without looking into the case because of auto-bann
...
There is no such thing as an 'auto ban by mass report' system. It does not work based simply off of numbers of reports.
EVERY ban that is based upon in-game CoC violations comes as a result of an actual AGS employee reviewing the account in question and determining that a ban is justified. The only thing 'mass reporting' does is escalate the priority for an AGS employee to check that account. So, if you mass report someone and they get banned - it's because that person actually did something that an actual human being thought deserved a ban. The only truly 'automated' bans that currently exist for New World are those applied by the EAC software when it detects some type of software hack or cheat. The EAC software is not connected in any way to the in-game reporting system.
We know this is true for two reasons.
One: AGS itself has explained this several times. With the exception of a single forum moderator who once gave out bad information (and was immediately refuted), AGS has consistently maintained that all in game bans are done by AGS employees.
Two: You can mass report bots all day every day and they don't automatically go away. An 'auto ban' feature based simply on 'how many people reported' that would be capable of banning a person for no good reason would also catch bots, because it wouldn't be looking for 'good reasons' and would only be looking at number of complaints. Some bots do appear to go away fairly quickly - such as the ones that spam global with gold selling ads. Others, however, seem to linger for days and even weeks despite repetitive reporting. This is because New World is doing what many other MMO's have done - they are collecting data on who the bots are and who they transfer gold and/or resources to, how they operate, etc so that they can roll up an entire botting ring - botters, sellers, buyers, everyone - all at once. If you just ban the bot, the botters just create another and all you're doing is playing 'whack a bot'. If you get the primary accounts and the whole ring, you make it more difficult for the botters to re-establish; and if you get the customers, you kill the gold market by depriving it of buyers.
This is true. One of two things must be happening (IMO since I am guessing). Either botters have found some way to get around having to purchase copies of the game at full price; OR, they are making so much money that they can afford to eat the bans they get.
Either way though, there is still some value in waiting to accumulate more data and then banning in mass waves as opposed to just insta-banning the bots.
I do not want to sound zynical, but Amazon could also ask other companies what they did to get rid of bots, if they cannot deal with it themselves. As far as I remember some MMOs had major issues with bots and managed it to either reduces it drastically or get rid of gold sellers finally.
I don't think you are being cynical; it's a reasonable proposition to look at how this has been handled by others in the industry and looking at successes versus failures. This exact tactic that I have outlined here has been used by other major MMO's in order to combat the bot industry. As well, the measures you pointed out (making it harder for botters to create accounts in the first place) is also something that others have done. I don't have any data on how the botters are currently getting their accounts in New World. They made a large step in the right direction by disabling 'family share' on Steam, but clearly something else needs to be done. I think as you do that the problem must be attacked from both directions - one, by eliminating the desire of people to buy gold by making it riskier; and two, by reducing the profitability of the process by making it harder for botters to create bots.
Haven't seen it in NW either, just heard about it. A guy said he witnessed it on a stream and didn't post the stream footage either. I have heard about mass reports pushing a person's ticket to the top, but not autobanning. The one instance that has been shown on video wasn't auto, it was around 9-15 mins of waiting before the ban happened and it was because they were cursing/bantering in global chat, despite people asking them to stop.
No that's definitely not true, if that was the case and an actual employee actually checked the reports, they would provide some kind of feedback instead of just showing the category you were reported. If they checked the entire reports, there would be no such thing as ban appeal and reverse. I experienced it twice in this game, the first one was a one-day ban, I got it when I was doing quests in a zone where a party of four people were abusing immediate respawning boars(cant remember the name), neither me nor them used the chat once but before I could even complete my quest, I got banned for absolutely no reason there, because all four reported me at the same time. Then last night I got perma-banned and I'm gonna give you all the story, I'm not hiding anything, just trying to show how the system works. Someone in global chat asked where the turkey was, and I said turkey is in middle east. Then he kept swearing at me in the pm(lol?), then I reported it and in around 5 minutes he got banned. I know it because one of his mates told that he got banned in global. After that one of his another mates told me that their entire company reported me and I would get banned(I don't know how many people were online, but I always saw those guys online every time I was playing, so I'm assuming 20+). In less than 30 seconds after he said that, I got perma-banned. I know when it's automated because riot games did the same ♥♥♥♥ like 5 years ago.