Need Help with Valve Index not tracking

[Mizore]

Problem

Hi I've owned my Valve Index for almost a month now and I am unable to get it to work properly with SteamVR. The problem also popped up with my Vive headset. I hadn't changed any settings I woke up one day and tried to use SteamVR with my Vive so I assumed it was broken as nothing I tried worked so I waited for my Index to arrive. The problem was still there with the Index. The problem that shows up is "Searching... Make sure headset can see bases." or "Move your headset to wake it up"

What I've Tried

I've tried just about everything. Things I've tried so far include all of your basic troubleshooting, restarting SteamVR, restarting computer, resetting/reinstalling Windows 10, updating Windows 10, updating Bios/Drivers, downgrading to driver versions to a time I knew they worked, Swapping Video cards, Trying a different system, RMAing the Index, Replacing my 1.0 Base Stations with 2.0 Base stations, Tweaking all of SteamVR settings from enabling direct display mode to disabling power management/Bluetooth. I also have tried connecting it to the computer so that I could change the firmware of the base stations

What I've Noticed

I've been able to get it working for a couple minutes once by opting into the SteamVR beta, but that was short lived as it was not consistent at getting it to work. I also noticed that the Index was extremely sensitive and prone to getting a grey screen, a slight tap with a finger on the bottom of the headset would make it go grey. The base stations only show up in SteamVR when I turn on my controllers/ Vive Trackers. They also go to sleep when I turn SteamVR off

Any Ideas would be appreciated Thank you

Computer Specs

AMD Ryzen 5 3600

Corsair H100x Liquid Cooler

MSI MAG B550M Bazooka

G.Skill Ripjaws 16 GB 2 x 8 DDR4 3600

WD SN750 500 GB NVME SSD

EVGA GTX 1060 3GB (still waiting for prices to lower PAIN)

[--ranXerox--]

sounds like your motherboard is sharing resources. I see this happen often. No tracking usually is a usb issue related to power, shared resources, driver support.

best thing you can do is grab a pci-e slot usb 3.0 and stick it in the pc hopes that works. Even pci-e share resources but some usb 3.0 cards can provide the ticket you need to get it functioning right.

[Mizore]

Ty very much for the suggestion, I went ahead and bought one should come in 2 days. I'll update later to see if that fixes it

[Mizore]

Came a bit later than expected but I got a pci-e slot usb 3.0 and an ASUS ROG Crosshair VIII Hero X570. Neither seemed to have fixed the issue.

[The Ineffable Qdoggus]

The following procedure was provided to me by Steam Support and I am happy to say that so far, it works! I consistently had error 103 (headset not detected). This method should possibly fix more than one type of issue if the issue is related to USB connectivity and incorrect driver enumeration.

1. Restart your computer and plug your Index into a USB 2.0 port.
2. Power cycle your Index; Remove the AC connection for 30 seconds.
3. Reset your SteamVR USB devices from Menu (3 lines) > Developer > Developer Settings > In the 'Reset' subsection, click 'Remove all SteamVR USB Devices'.
4. Disable Windows Enhanced Power Management for SteamVR devices from the same menu by clicking on "Disable Power Management."
5. Shut down SteamVR.
6. Restart your computer
7. Reconnect your VR equipment to USB 3.0+ ports, start SteamVR and retest the issue.

[Mizore]

Yep I've tried that already and I tried that again still doesn't work.

[⚔︎Lxw⚔]

Same issue, woke up and it randomly wouldn't display anything but a faint glow.

[Mizore]

My fix was buying some ferrite cores and wrapping it around the ends of the wire a couple times. It was an RFI issue. The ones I got were the FT-240-31 Ferrite Toroid Core on amazon x4.