Store Page
Valve Index Headset
All Discussions Artwork Videos News Guides Reviews

Valve Index Headset

Store Page
temps Nov 10, 2020 @ 6:05pm
Valve Index Return/Service Policy
What is the policy regarding Valve Index returns or service? Like if there is a problem with something within the first year of ownership, will Valve fix it for you?

Did not see anything about this on the store page.
Last edited by temps; Nov 10, 2020 @ 6:06pm
< >
Showing 1-5 of 5 comments
BOLL Nov 11, 2020 @ 12:33am 
Standard warranty applies as far as I know. As long as you're within the warranty period you can talk to support to get it repaired/replaced at no cost, if the issue is not caused by rough handling or wear and tear that is.

Information about this could be presumed from consumer laws I guess, or maybe paperwork in the box, not sure as I didn't read through them 😅
#1
temps Nov 11, 2020 @ 7:00am 
What is the 'standard warranty"? I'm in the United States.
#2
BOLL Nov 11, 2020 @ 7:19am 
I think one year? I'm in Sweden, we have two years due to the EU, if I remember it correctly.
#3
Mageh533 Nov 11, 2020 @ 10:26am 
Originally posted by BOLL:
I think one year? I'm in Sweden, we have two years due to the EU, if I remember it correctly.
Standard warranty + 3 months or so for any time you had to RMA thanks to EU laws. I think on the US doesnt have this though.
#4
Mc.Sug4r Nov 11, 2020 @ 2:58pm 
Very actual topic for me. I stumbled over the cable and connector got damaged at safety breakaway. Anyone have experiences how they approach to this kind of problem? And how long does it take to replace the cable?
#5
< >
Showing 1-5 of 5 comments
Per page: 1530 50

Valve Index Headset > General Discussions > Topic Details
Date Posted: Nov 10, 2020 @ 6:05pm
Posts: 5

Discussions Rules and Guidelines