Index Problems wit the vertical Lines

[Mo]

Hi,

i recive my Kit today, and have the same problems with the vertical lines. if i start the support, how long it takes to become a new headset ? send they a kit in advance ?

[[AiR] Bango]

Did you already try to repair SteamVR? I've heard this would help to get rid of the vertical lines

[Mo]

no chance. have install clean windows... waiting for respond from support.....

[HeavyGuy2]

Did you receive a new one without the vertical line issue?

[krylke]

Originally posted by Bub the Zombie:

Hi,

i recive my Kit today, and have the same problems with the vertical lines. if i start the support, how long it takes to become a new headset ? send they a kit in advance ?

This problem is fixed now with beta branch update 1.7.1.1. I had vertical lines and they are totaly gone now. U need to go into settings and set it up manually.

[ventrix]

Originally posted by AiR manollobango:

Did you already try to repair SteamVR? I've heard this would help to get rid of the vertical lines

That is placebo bs, please let it die.

The new beta version tinkers with whatever settings and they actually help, but I still see them. -5 on both eyes reduces them significantly though.
I wouldn't be surprised if they manipulate voltage levels on the HMD, possibly reducing it's lifetime. So I'm not really comfortable with such a "fix".

[[AiR] Bango]

Originally posted by ventrix:

Originally posted by AiR manollobango:

Did you already try to repair SteamVR? I've heard this would help to get rid of the vertical lines

That is placebo bs, please let it die.

The new beta version tinkers with whatever settings and they actually help, but I still see them. -5 on both eyes reduces them significantly though.
I wouldn't be surprised if they manipulate voltage levels on the HMD, possibly reducing it's lifetime. So I'm not really comfortable with such a "fix".

That had been a proposed solution at the time I wrote that comment,

[BillyBob]

This issue is holding me back from buying the Index, which is otherwise a very tempting purchase to me. Based on everything I've read from the users, it seems like they have got a bad batch of LCD panels (or some other hardware component) and now it's affecting a huge amount of the headsets. Somebody claimed they bought a batch of panels from some Chinese manufacturer as they were in a hurry to speed up production and get more headsets in stock to sell. (Could be true or just a rumor) Whatever it is I hope it gets fixed so I can also move forward and get the Index. Unfortunately, if it indeed is hardware related and they do not want to admit it and get rid of the bad batch, then the only thing to do is wait for a LONG time in hope that the bad batch ultimately runs out and is hopefully replaced by a fixed version.

[ventrix]

Even if they manage to fix it (they will never fix it software side completely, any setting will still have the lines on certain background colors - no exceptions), they will sell the old broken ones for month or even years to come. I got a March controller and a June controller in my August kit, which was very likely a RMA repacked. And yes, it had the exact problems everyone is talking about.

[Roundy]

@ventrix sad but very possible

[Bart]

Originally posted by ventrix:

Even if they manage to fix it (they will never fix it software side completely, any setting will still have the lines on certain background colors - no exceptions), they will sell the old broken ones for month or even years to come. I got a March controller and a June controller in my August kit, which was very likely a RMA repacked. And yes, it had the exact problems everyone is talking about.

So you think that some Indices are without this fault? Same problem here on second headset... Using slider kills pixel inversion or scan lines on greyish sufraces but make them visible on green and red ones... Maybe it is 20% before applying fix but still very distracting :/ I am currently playing fallout 4 and dcs and I have to decide which is better - to see them on green menu, foliage and sky (rad storm) or concrete walls - distracting and when you notice this you are throw off VR feeling momentarily.

[Frumens]

Ok guys. I know that many have had this problem of vertical lines when the image flows or obviously the head moves. Have they solved the problem to date, or is it still present? I am very undecided about the purchase of this HEADSET precisely because of this problem, which I believe would be from RMA immediately. Can you give me some feedback?

[Dicehunter]

Originally posted by Frumens:

Ok guys. I know that many have had this problem of vertical lines when the image flows or obviously the head moves. Have they solved the problem to date, or is it still present? I am very undecided about the purchase of this HEADSET precisely because of this problem, which I believe would be from RMA immediately. Can you give me some feedback?

Work friend of mine got his Index yesterday and it has vertical lines, The annoying thing is there is no human being at Valve to talk to about this, They just completely ignore you.

It's what's keeping me from getting an Index, The complete lack of customer relations and apparent lack of quality control at their factory.

[FishTail [JoinUsInVR]💬GROUP]

Originally posted by Dicehunter:

Originally posted by Frumens:

Ok guys. I know that many have had this problem of vertical lines when the image flows or obviously the head moves. Have they solved the problem to date, or is it still present? I am very undecided about the purchase of this HEADSET precisely because of this problem, which I believe would be from RMA immediately. Can you give me some feedback?

Work friend of mine got his Index yesterday and it has vertical lines, The annoying thing is there is no human being at Valve to talk to about this, They just completely ignore you.

It's what's keeping me from getting an Index, The complete lack of customer relations and apparent lack of quality control at their factory.

Their "hardware support" messaging is slow, and takes a few times to escalate to a person who can help, but it freezes your 14 day return window meanwhile. And they will give a full refund if you are not happy.

As a side note, I believe a software update provides a way to fix this, via a setting that aligns the pixels in S/W properly to H/W. But I could be wrong.