Phantasy Star Online 2 New Genesis

Phantasy Star Online 2 New Genesis

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SuperDS64 Mar 12, 2021 @ 8:44pm
Game won't start. GameGuard error 340, 350, 360, 361, 380
Recently my PSO2 won't start and I have no idea why this is occurring.
In addition, the launcher and Tweaker seems to take longer to load PSO2 news, and I suspect it's related.

I have done some research into the error codes and have tried the following:
-used PSO2 Tweaker to Fix GameGuard (guard doesn't initialize and PSO2 closes without error msg, needed to reinstall)
-verify cache (progress bar stuck at 0%)
-reinstalling game from Steam (GameGuard initializes but cannot connect, give error codes in title)
-deleted GameGuard folder and .des file (same problem as using Tweaker)
-toggled Windows firewall (same problem as reinstall)
-restart PC (no change, same problem as reinstall)

This is the error site GameGuard gives when it times out, and I have already attempted each step's advice
http://www.gameguard.co.kr/eng/con_02.html#

If anyone has answers to why this is happening, plz let me know. Attempts to go through PSO2's site's support system has not been effective as it keeps booting me out when trying to login through Steam.
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Showing 1-7 of 7 comments
Requimatic Mar 12, 2021 @ 11:50pm 
Definitely a connectivity issue. As for WHICH issue, that I'm obviously not sure of since I'm not the one sitting behind your computer. With that being said, check the following:

1. Test your bandwidth. Make sure it hasn't dipped below acceptable levels. I know old lines can certainly be a problem.

For example, if you use a Cable connection of any kind (Coaxial Cable lines), it's possible for WATER to collect inside the lines through loose connections. This causes severe connectivity issues, and very frequent loss of connection entirely. This will obviously require a call to your local office to come fix their lines.

I watched a couple linemen repairing my lines cut the connector off of one end of our line (running to the pole outside of the house), take this nifty little line squeezing tool, clamp it on the line about 1.5 feet away from that cut, engage said tool, and then proceed to pull it towards the cut, now an open end, and squeeze out a lovely stream of water.

My lines literally had to be DRAINED.

2. Make sure your router's settings haven't been fooled with. If this is something your ISP manages for you, contact them and ask if there's been any changes, specifically regarding any ports/etc. GameGuard requires. From time to time ISPs erroneously block things like GameGuard because they simply don't know what they are.

3. Make sure any and all software that you use related to your internet connection (proxies, VPNs, antivirus software/firewall software, etc.) isn't interfering.

4. I don't know if the PSO2 server IP addresses are readily available on the PSO2 website for troubleshooting purposes, but you need to also try running a traceroute to the server IP(s) to see if you have any data loss.


Outside of those things, you might also check the Windows Event Viewer to see if it has anything interesting to say about the matter. I've found that, while not very reliable, it's sometimes helpful to look at it when diagnosing random problems that pop up.
SuperDS64 Mar 13, 2021 @ 3:09am 
1: Speed Test results are normal. There was heavy rain and some blackouts but I doubt Internet connection itself is the problem

2: Router settings should be the same. ISP is spectrum so don't think that would be the issue either unless they specifically blocked GameGuard, but I didn't get any notice from them about it.

3: Shouldn't be an issue as I went through them during initial testing

4: I'd need to look into this, but I'm definitely losing data somewhere

The only thing I haven't tried is pretty much just waiting. Certain sources say servers are overloaded but that doesn't seem correct.
Last edited by SuperDS64; Mar 13, 2021 @ 5:12am
Nec Mar 13, 2021 @ 4:53am 
I had this issue with a diffrent game same thing about. Just wait a week or more
SuperDS64 Mar 13, 2021 @ 6:44pm 
Total time being about 4 days.
Today's attempt had the launcher load normally and GameGuard downloaded its update.
PSO2 booted fully.
So uh, I guess fixed? :papyrus:
Thank you guy for the advice
SuperDS64 Mar 13, 2021 @ 7:05pm 
Playing a bit, the load times between areas seem to have doubled and it's taking a while to accept ARKs mission rewards. So idk if I just got lucky on this login or if I'm the one losing data still
-Fresh Shop and Mission Pass don't load in as well or takes a very long time to do so
Last edited by SuperDS64; Mar 13, 2021 @ 7:25pm
Microglia Mar 15, 2021 @ 8:51am 
Could it be that you are using a very old HDD where the game data is stored?
When your hard disk is flawed things can get very messy and corrupt your experience. For example it can't load the data and tries to fix it what results in huge delays.
Another explanation could be that there might be issues with the area you live in, but I highly doubt that.
Just my 2 cents.
SuperDS64 Mar 15, 2021 @ 9:44am 
Today's attempt is so far good, load times are normal again and the online aspects are actually showing up with good load time when they were blank before.

The game is on a HDD but it still works fine as it's been tested and other apps on it work normally. This wouldn't explain the network issues

Unsure if it was an area coverage thing, but that's possible.
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Date Posted: Mar 12, 2021 @ 8:44pm
Posts: 7