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The most important thing when starting is picking a Ship(server). Ship 1 and 2 where popular and holds a good amount of the player base, ship 3 has a very stable population and a small tight knit community, ship 4 has the least population.
If you need more to do, you can play Base PSO2 which is it own finished standalone MMO. You can use your PSO2:NGS character and cosmetics in Base PSO2. Also, what ever cosmetics you get in Base can be used in NGS.
No equipment/armor carries over to either game, same with class levels.
https://store.steampowered.com/app/2251110/Phantasy_Star_Online_2_New_Genesis__PSO2_Data/
Base PSO2 is a good game, but it has been entirely gutted in its current state and is not worth playing unless you have friends.
As for combat being extremely basic, I find it bullet hell challenging at times, so that comment might be coming from someone with rich experience in action combat mmos.
I give them a week. I've taken like 3 big breaks and the games legit feels the same...
I used to help new players about a year or 2 ago when I was active they never lasted more than 2 weeks partly do to the fact that every time a new player asked how to make money everyone would send them to burnout hell.. I mean Combat Zones once they saw how annoying it was to grind for the most shown off reason to play the game fashion they pretty much quit.
I was generous with my estimation because Christmas Events.
But yes i share the same experience. I had 5 friends i wanted to play with but none of them even survived NGS horrible launch week for obvious reason. After that i managed to persuate 2 to come try again back when Retem released and after a week they asked me what to do now on max level.......they didnt like my answer.
Instead of competing in that space, one of which they were already masters over in Japan, they decided to switch over to a semi-open MMO.
This could have worked, have they not decided to play it brutally safe, and gutted any form of challenge or depth from the game.
No amount of course correcting can help that, because the fundamentals are flawed.
It's a gear-check grind simulator, not an actual action game.
What could have been a modernized version of a classic, ended up being an undercooked dress-up that's nice to look at but barely has gameplay outside of that.
If they dont care to make the game better and do nothing with it.... why bother with it
https://steamcommunity.com/sharedfiles/filedetails/?id=3382966196