Black screen when trying to launch base game

[Sazu]

Title says it all, Instead of base game launching, i get hours of black screen, Don't know why this happens when new genesis works just fine.

[Squishy]

Nobody knows why this happens, but it's been happening since the release of NGS whenever people want to migrate between the two games.

Sega said several times they don't even know how to fix it (likely because they actually can't.)

It's something we just have to put up with until they decide to shut the servers down or we uninstall and move onto better games.

Just keep trying and pray you eventually get on PSO2.

[Pkmnmastr]

I'm not sure if this will work for you, but when I was having this issue, I updated my graphics drivers and it seemed to fix it. Had to keep doing this each time it would black screen.

[Sazu]

Originally posted by Pkmnmastr:

I'm not sure if this will work for you, but when I was having this issue, I updated my graphics drivers and it seemed to fix it. Had to keep doing this each time it would black screen.

this would mean id have to downgrade and then reupgrade right?

[Pkmnmastr]

Originally posted by Argo:

Originally posted by Pkmnmastr:

I'm not sure if this will work for you, but when I was having this issue, I updated my graphics drivers and it seemed to fix it. Had to keep doing this each time it would black screen.

this would mean id have to downgrade and then reupgrade right?

I never had to downgrade. If you have the latest drivers and it still black screens, something else might be causing it.

[Raevenent]

If it's still doing this, try verifying the integrity of files, it could be because a file is corrupt. Yeah, it's gonna suck reinstalling, but it does fix 99% of problems, might be worth a shot.

[Squishy]

Originally posted by Raevenent:

If it's still doing this, try verifying the integrity of files, it could be because a file is corrupt. Yeah, it's gonna suck reinstalling, but it does fix 99% of problems, might be worth a shot.

This doesn't fix the problem. It never has fixed it. This black screen issue has remained a constant since day 1 of NGS releasing and allowing players to migrate between games.

Also, OP, updating your graphics driver doesn't help either. You can have everything perfect and the black screen will persist for random intervals or often just hang forever. While occasionally crashing. That's just how it works.

Like I said before: SEGA has admitted several times that they've been aware of this issue and haven't been able to fix it. (Likely because they can't.)

That isn't a hate comment. That isn't a "trust me bro" comment. That is actually what was said on Twitter multiple times during the first year of NGS's release.

It's often speculated to be an issue with GameGuard from many users that have been digging into what could be causing this to happen, but SEGA has vehemently refused to comment on it. They've continued to just ignore the problem.

Don't go messing with all kinds of things on your system in an attempt to fix this issue either. You will more than likely mess up your system more than anything. Trust me. I've done every "solution" under the sun that was given and have done more harm than good to my system because computers are finicky and that black screen issue is just something you have to bash your head against until you make it through to Base or NGS, or forget Base ever existed and never touch it.

That's the option we are left with, thanks to SEGA.

I also managed to find proof for the more skeptical people:

Originally posted by SEGA_CM_GaaS:

Hi everyone! I see that a LOT of players here are facing this issue.
It'll help us a lot if you write a ticket to our support team via this link
https://pso2.com/support#contact-us
The more feedback we can collect the more we can help you!

Anybody can find this comment. All they need to do is type in the comment in the "search discussions" box and it will pop up.

They've been aware for years. They've just not been able to fix it. This comment was made in one of the countless black screen issue threads that were made.

This CM has attempted to help with multiple variations of this issue and none have been resolved.

[Gilver Redgrave]

While i never had the blackscreen issue i can confirm that the issue is there since release. For me it shows up as a permanent Loading Screen. So i dont even get a blackscreen my game softlocks itself in the Loading screen already.

Its not always happening but as others already said in occasional intervals. There is no fix for this its a system errot within the game itself and you as a player cant do anything about it.