Account suspended for nothing

[AkiraOTW]

As advised, I have already logged a ticket on 31 Jan, till this very day no updates at all.

[Kossy]

Nobody here can help you with this one. See if you can get the attention of a mod or staff member on the official forums (maybe the one that pops up here from time to time might notice and open a dialogue with you) but outside of telling you that we can't do anything.

... Though you should probably edit out your request number. Regular players don't need to know that information and when you get in touch with actual support staff they'll be able to verify it easily enough.

[Alshian]

Kossy explained in what to do and I agree with Killance you can't have your account suspended unless you really tried your luck in something "bad".

[AkiraOTW]

Thanks, currently still trying to get in contact with them, I only played the game once at a LAN shop, as I was curious with the game, and my PC was down. Just gotten a new rig, hoping to play the game, but for some reason it got suspended and I have no idea why.
If you add me as friend, you can view the hours I play, it is lesser than 10 hours. SIGH.

Originally posted by Kossy:

Nobody here can help you with this one. See if you can get the attention of a mod or staff member on the official forums (maybe the one that pops up here from time to time might notice and open a dialogue with you) but outside of telling you that we can't do anything.

... Though you should probably edit out your request number. Regular players don't need to know that information and when you get in touch with actual support staff they'll be able to verify it easily enough.

[AkiraOTW]

Originally posted by Umbral Priestess:

Yeah i'm almost certain you're leaving out details, Sega obviously isn't perfect but banned for "nothing" i'm not buying. You must have tried to do something you weren't supposed to and clearly not admitting it.

and the fact you didn't even defend your self when it was pointed out makes it even more suspicious.

Though yes, I have to agree on this, I don't really bother to defend myself here, because after all we are just here to play the game and not to be passive aggressive towards each other, and no one here in the comments is the Mod here. So it would be great if my issue here can attract the mods, once it is done, I will add you guys and I hope we can enjoy the game together.
Let's make this forum and game great.

[Rogue]

Lan shop....? That's not nothing. Gameguard probably sees that same public pc having tens or hundreds of different players and triggered an invisible warning and that's assuming your steam account is not compromised or you are legit.

Steam forums are also not the place to complain about account issue related to bans or suspensions either. Official channels are the way to go.

[Alshian]

Never in your life use a public computer where anyone can access it to play a game that requires your account info, your only putting yourself at risk of having your account accessed by a stranger.

Allow this wisdom help you in the long run and all of us.

[Koalify756]

Originally posted by KazeyaOTW:

Thanks, currently still trying to get in contact with them, I only played the game once at a LAN shop, as I was curious with the game, and my PC was down. Just gotten a new rig, hoping to play the game, but for some reason it got suspended and I have no idea why.

I never heard or read anyone ever playing PSO2 in LAN shop... Not to mention you only played the game once there and later tried to play it again once you got your PC rig setup done. Unfortunately that led your account to be ban...

I think playing PSO2 in public lobby like LAN shop may have caused it because it may have trigger something with GameGuard.

Either way though, if you only played PSO2 not too long you could just make a new account and play on your own PC next time.

[SEGA_CM_GaaS]

Hello, if you believe that your ban may have been a mistake, please send our support team an appeal ticket here https://pso2.com/support. Thank you

[AkiraOTW]

Originally posted by PSO2_Moderator_2:

Hello, if you believe that your ban may have been a mistake, please send our support team an appeal ticket here https://pso2.com/support. Thank you

Hi

I have submitted a ticket a month ago, there was no reply
I submitted another ticket yesterday hoping that it gets noticed this time

As for everyone, thank you for your solid advice, I suspect it might be because I went to the LAN shop and some how triggered gameguard.

[AkiraOTW]

Originally posted by Rogue:

Lan shop....? That's not nothing. Gameguard probably sees that same public pc having tens or hundreds of different players and triggered an invisible warning and that's assuming your steam account is not compromised or you are legit.

Steam forums are also not the place to complain about account issue related to bans or suspensions either. Official channels are the way to go.

I suspect it might be due to me going to the LAN shop, but yet again, I guess this really looks like I am complaining
Other than raising ticket to support team, I am running out of options to get noticed other than here.
Do you have other ways that i can contact them?

[SEGA_CM_GaaS]

Originally posted by KazeyaOTW:

Originally posted by PSO2_Moderator_2:

Hello, if you believe that your ban may have been a mistake, please send our support team an appeal ticket here https://pso2.com/support. Thank you

Hi

I have submitted a ticket a month ago, there was no reply
I submitted another ticket yesterday hoping that it gets noticed this time

As for everyone, thank you for your solid advice, I suspect it might be because I went to the LAN shop and some how triggered gameguard.

That's not good, I have resent a friend request to you. Please message me your ticket number that was assigned to you and I'll have the team look into it asap!

[Red Tamaki]

Level 0 steam account and you say you have less than 10 hours of gameplay.... just make a new acc ffs.

[The Ultimate Despair]

Originally posted by Red Tamaki:

Level 0 steam account and you say you have less than 10 hours of gameplay.... just make a new acc ffs.

Its a PRIVATE profile. Those are always showing level 0.

[LyN]

Okay, my account has just been banned as well. I'm vet from the JP server years ago. This is just my third day with this new account, and I spent a few hundred dollars buying AC and rolling for scratch ticket items, and selling the expensive ones, but then *bang* they just banned me this morning. Their system must have mis-diagnosed me for sure, but Steam's not helping me out nor giving me refunds, and Sega's not responding to my ticket as well.

[SEGA_CM_GaaS]

Originally posted by LyN:

Okay, my account has just been banned as well. I'm vet from the JP server years ago. This is just my third day with this new account, and I spent a few hundred dollars buying AC and rolling for scratch ticket items, and selling the expensive ones, but then *bang* they just banned me this morning. Their system must have mis-diagnosed me for sure, but Steam's not helping me out nor giving me refunds, and Sega's not responding to my ticket as well.

Hi there! Thanks for sending us a ticket, could you please let me know what day you sent in your ticket? Also I've sent a friend request, once accepted feel free to send me your support ticket number.