Keys are temporarily exhausted for this product @ Humble

[IntrepidSkin]

Can you fix this?

[grilledcheese]

We're looking into it! It might take a little longer to get this time.

[IntrepidSkin]

Thank you.

[weirdfish]

Hello there!

Originally posted by grilledcheese:

We're looking into it! It might take a little longer to get this time.

any idea how much longer still?

Cheers!

[shippo619]

The keys are still temporarily exhausted. I noticed that this game seems to be very popular so I was just wondering if you knew when more would be add. I don't mind wait :)

[Diogenes]

I'm also waiting for my humble key...

[Seriousharry]

Is this going to be fixed soon?

[Keavon]

I just sent Humble a support ticket asking about this. I suggest everyone do the same, since clearly someone needs to get off their butt and give us the keys we already paid for.

[grilledcheese]

Unfortunately, it seems like keys won't be available for A Short Hike right now. Hopefully you can still enjoy A Short Hike using the DRM-free download on the Humble site.

[Skrinkus]

I was gifted this game via humble, but it doesn't show up in my library. Just takes me to a blank page saying I "received a gift" with no steam key. Does that mean the person who gifted me this wasted their money?

[weirdfish]

Originally posted by grilledcheese:

Unfortunately, it seems like keys won't be available for A Short Hike right now.

Can you at least explain the nature of the problem?

Being told the reason for the delays can help quell any feeling of dissatisfaction or frustration.

It would also help to commit to a timeline.

[alex]

I highly doubt that it's the dev's fault for not being able to get keys out, and I suspect the issue exists on Steam's end.

For some context, key requests have historically just been rubber-stamped by Valve, but due to large-scale abuse by some partners, they're now manually reviewed and approved/rejected depending on whether the request makes sense and doesn't disservice customers that purchase the game on Steam. Because of that, if the dev is requesting a large number of keys and they aren't making a proportional number of sales on Steam, Valve won't grant the keys.

It's disappointing that A Short Hike likely got caught in the crossfire, but hopefully that provides some clarification about the key shortage.

[weirdfish]

If that were indeed confirmed to be the case, then users could open tickets with Valve to make them aware of the situation.

We need to make sure that the problem is on Valve's end, though.