Fable III - DLC Activation (Investigation Ongoing)

[MS Ryz0n]

There are numerous reports that users who purchased Fable III DLC recently may have issue activating the content. We are currently investigating the issue and will update this announcement when there is additional information.

If you have not activated codes yet, please make sure to only activate using the in-game panel. (Hit the "Home" key to bring up the menu, click on your username, then select redeem code). Do not redeem on xbox.com at this time. You may need to follow the steps below if it does not activate.

The first troubleshooting step will be to remove and reinstall the GFWL marketplace client. You can uninstall it through the control panel and reinstall it by visiting Xbox.com
(The direct US link for english is available here [www.xbox.com] ):

Issues with the base game CD key activation should be resolved at this time. For more information see this thread: http://steamcommunity.com/app/105400/discussions/0/648812916995038529/

[anne]

I'm in the boat of having zero dlc available for download after having reinstalled the GFW Marketplace and redeeming the codes on the website rather than the client. I have no clue as to where they went, but apparently they are not available for download. I would hate to think I just had my codes eaten and I'm getting nothing.

[Macabre]

Ursprünglich geschrieben von Combine Reptar:

Fortunately I have not put time into playing yet, so I still have my DLC codes unused.

Sounds like I'd better be safe than sorry, and wait to activate them later once this gets resolved.

I have a friend who redeemed his codes after I told him about this issue, and he used them in-game while GFWL works...and the codes redeemed correctly for him.

To people who said to try and use the code again: that was stupid to ask of people... These codes are a one-use thing, and once it is used then it is not usable a second time... We need either something fixed from Microsoft, or our money back.

[marcraft15]

Ursprünglich geschrieben von Macabre:

Ursprünglich geschrieben von Combine Reptar:

Fortunately I have not put time into playing yet, so I still have my DLC codes unused.

Sounds like I'd better be safe than sorry, and wait to activate them later once this gets resolved.

I have a friend who redeemed his codes after I told him about this issue, and he used them in-game while GFWL works...and the codes redeemed correctly for him.

To people who said to try and use the code again: that was stupid to ask of people... These codes are a one-use thing, and once it is used then it is not usable a second time... We need either something fixed from Microsoft, or our money back.

Or new codes to activate in game

[Macabre]

Ursprünglich geschrieben von marcraft15:

Ursprünglich geschrieben von Macabre:

I have a friend who redeemed his codes after I told him about this issue, and he used them in-game while GFWL works...and the codes redeemed correctly for him.

To people who said to try and use the code again: that was stupid to ask of people... These codes are a one-use thing, and once it is used then it is not usable a second time... We need either something fixed from Microsoft, or our money back.

Or new codes to activate in game

Problem with that is that our accounts already have the content on them, just that it's showing up as Xbox DLC...but the names are different between the PC and 360 versions of the content...so that leaves me to believe, that because Microsoft no longer supports GFWL... Codes no longer work when using Xbox.com for them, because at one point...they did, I know this personally because I used to play games that used GFWL regularly...and when it had DLC, I would redeem it on the website instead of having to deal with the clunky interface with GFWL...not to mention how GFWL doesn't like downloading stuff while you're playing the game it's for.

[Demondom]

Hohbes.
I personally appreciate your attempts to solve the problem and do not feel Lionhead is responsible for this mess whatsoever. I shall now do my best to explain what I have experienced in the hope it may shed some light on the underlying cause. Much of what I shall say has been mentioned many times by others on this forum, but I shall give the whole story in the hope of preventing confusion.
I have 2 steam accounts, one is for my games and one is for my girlfriends games. When I bought Fable 3, I bought it with all the DLC for both accounts, looking forward to being able to play it together.
For 2 or 3 weeks, I couldn't even run the game because the main game code was not working. When that was finally fixed, I ran my own account version only, and attempted to use the ingame activation through GfWL. The game installed GfWL at that point, and promptly failed to accept my DLC codes, saying something about networks failure or something. The troubleshooting link didn't even take me to a web page that existed. I spent a couple of days tearing my hair out as microsofts help pages are frankly diabolical, completely unhelpful, and lead you around in circles or to dead links.
So I thought I had to redeem the codes on xbox.com, as the link had mentioned on the main steam Fable 3 page. I went to that link and redeemed them. They seemed to be accepted, so I presumed all was fine. At about that time, I also read here that uninstalling GfWL and reinstalling it had helped someone, so I did that, and it worked alot better, actually logging in and not crashing. But I noticed there was no mention of the Fable 3 DLC on it.
I went to test Fable and soon the free DLC was possible to download, and it worked. I could even see the freebies in GfWL which was running in the background. Now here is something peculiar... at about that time, the dog suit, industrial armour, and dog pack just appeared in the game as gifts, but in GfWL they were not shown. Only the free gifts showed there. I presumed that was how it was meant to be, and thought nothing more of it for a while.
Then I decided to get my girlfriend playing. I installed the better GfWL on her computer before anything. Then told her to use the GfWL ingame to enter her codes, just to see if it worked, and to avoid all the hastle I had been through. Her codes were all accepted straight away, and to my surprise all the payed DLC were appearing in the GfWL that she was running in the background, as did the freebies when she got them.
Because I had the dog suit etc, I presumed it was working regardless of it not showing in my GfWL, so we tried to connect and play together. I can see her as a glowing orb in the game, and she sees me. But, upon attempting to join each other, it states we do not have the same DLC content. I tried to reenter my codes into the ingame GfWL, but they will no longer be accepted as they have already been redeemed.
I later read a post here with a link to xbox.com, which showed that I had xbox360 dlc, and not PC. I have never owned an xbox, and always had PC, so there is your problem. However, what is most puzzling of all, is how I have recieved some, but not all, of the DLC ingame. I forget the exact names, but I think it's Traitors Gate, and Stonebridge, or something along those lines, that I have seen no eveidence of whatsoever.
So, my girlfriend can play fine with everything working as it should, but I have certain issues due to redeeming my codes on xbox.com. And, since I bought it so we could play it together, and the game stating we have different DLC, we actually still cannot play together after all. At least not for the time being, as I'm sure you can get this mess sorted out somehow. If I may hazard a guess, what is needed, is everyone that has redeemed their codes on xbox.com should have them wiped and new PC only codes issued to them in replacement.
I sincerely hope this post might help you get to the bottom of the problem. All the best to yourself and everyone at Lionhead, you guys make fabulous games.

[MS Ryz0n]

It looks like at the moment there's an issue with xbox.com code tie-ins for fable DLC and GFWL. If you have codes to redeem, please do them in-game only. Post has been updated to reflect that information. We're continuing to see what's going on and find a method to make sure people who redeemed them on xbox.com get their content.

[Demondom]

Thankyou MS Ryz0n. Good luck with it.

[Leonoak]

Ursprünglich geschrieben von MS Ryz0n:

It looks like at the moment there's an issue with xbox.com code tie-ins for fable DLC and GFWL. If you have codes to redeem, please do them in-game only. Post has been updated to reflect that information. We're continuing to see what's going on and find a method to make sure people who redeemed them on xbox.com get their content.

Thanks a lot for the effort. I'm in the group that redeemed the code on xbox.com and didn't get the DLCs, but seeing that you guys are now up to it I do feel that I'll get my content soon enough. Thanks a lot again and keep up the good work.

[balthazar79pf]

Ursprünglich geschrieben von GeneralTweety:

Ursprünglich geschrieben von balthazar79pf:

try this http://www.alialsawaf.com/post/36741943821/how-to-fix-games-for-windows-live-on-windows-8-pro-x64

It worked for me. It fixed the connection error for me.

Do you have windows 7 or 8?
You can now download free stuff ingame?

I Have both Windows 7 & 8.

But the link I provided only fix issue with GFWL connection.
It didn't fix the DLC's issue.

[balthazar79pf]

I have one question.
Some people said that the DLC has show up as Xbox DLC.
I have checked my GFWL account but I don't see my fable III DLC even in xbox version.
Where in GFWL or Xbox.com do you see it?

P.S: Sorry if my english is not good because I speak french.

[Macabre]

Ursprünglich geschrieben von balthazar79pf:

I have one question.
Some people said that the DLC has show up as Xbox DLC.
I have checked my GFWL account but I don't see my fable III DLC even in xbox version.
Where in GFWL or Xbox.com do you see it?

P.S: Sorry if my english is not good because I speak french.

When you goto your purchase history on Xbox.com, it shows the DLC on there as 360 DLC, but what I don't understand is that I tried downloading it on my 360...and it says that there is a problem downloading it. It doesn't show up in GFWL Marketplace though, so there is some kind of problem in the connection that still exists between Xbox Live and GFWL (which isn't supported or online anymore...so there should be no connection still)

[SevrinTiger]

there's been a lot of talk about codes not redeeming properly but what about the GFWL connection issues? I'm running XP Pro, (I don't trust win 7 or 8 to run my older games properly), and I've uninstalled and reinstalled GFWL and GFWMarketplace a total of 5 times since this whole *bleep*storm started, and my downloads are still showing error code 8007050A and refusing to download.

Edit: Just tried to download from within the game (rather than from teh GEW Marketplace client) and got a different error 80070426

[balthazar79pf]

Ursprünglich geschrieben von Macabre:

Ursprünglich geschrieben von balthazar79pf:

I have one question.
Some people said that the DLC has show up as Xbox DLC.
I have checked my GFWL account but I don't see my fable III DLC even in xbox version.
Where in GFWL or Xbox.com do you see it?

P.S: Sorry if my english is not good because I speak french.

When you goto your purchase history on Xbox.com, it shows the DLC on there as 360 DLC, but what I don't understand is that I tried downloading it on my 360...and it says that there is a problem downloading it. It doesn't show up in GFWL Marketplace though, so there is some kind of problem in the connection that still exists between Xbox Live and GFWL (which isn't supported or online anymore...so there should be no connection still)

Thank you Macabre.
I have checked my puchase history but nothing appears :(

[Macabre]

Ursprünglich geschrieben von balthazar79pf:

Ursprünglich geschrieben von Macabre:

When you goto your purchase history on Xbox.com, it shows the DLC on there as 360 DLC, but what I don't understand is that I tried downloading it on my 360...and it says that there is a problem downloading it. It doesn't show up in GFWL Marketplace though, so there is some kind of problem in the connection that still exists between Xbox Live and GFWL (which isn't supported or online anymore...so there should be no connection still)

Thank you Macabre.
I have checked my puchase history but nothing appears :(

So you checked your purchase history from the Xbox.com site?

[Heavenly Blues]

Ursprünglich geschrieben von MS Ryz0n:

It looks like at the moment there's an issue with xbox.com code tie-ins for fable DLC and GFWL. If you have codes to redeem, please do them in-game only. Post has been updated to reflect that information. We're continuing to see what's going on and find a method to make sure people who redeemed them on xbox.com get their content.

Why can't the codes just be reset? Didn't you say that was what you were trying to do?