My refund request was denied through GreenManGaming

[Krythix]

"Graphically Remastered" is the biggest lie of 2020. I purchased this on GMG thinking this would be a significant improvement in gameplay and quality of life features from the 2012 release but I am extremely disappointed. I should have purchased through Steam so that I'd be protected from poor releases like this. I'm now out about $40 and stuck with a game from nearly a decade ago that's seemingly been untouched aside from extremely minor differences that I haven't yet noticed in my gameplay. GMG said any game in which the product key was revealed cannot be refunded.

[Yoinkyz]

[EleventhStar]

kinda understandable that they can't refund a used key. doubt they can just call up steam to disable the key here.

if you live in europe maybe you can try to throw the name of your local law and refund rights at them, and you might get lucky. (but probably not)

[DuX1112]

Can you give the key to me? xD I wanted to get this for a friend... lol

[Shawnerz]

As someone who has had buyers remorse on numerous occasions, I totally feel for you. At least there's a small chance of the dlc being decent, and maybe by then the game will be in a better state.

[marsHm311oW]

Originally posted by Krythix:

GMG said any game in which the product key was revealed cannot be refunded.

There is your answer. What do you expect from the steam community?

ps.: Why you buy on GMG if its much cheaper on steam?

[DuX1112]

Originally posted by marsHm311oW:

Originally posted by Krythix:

GMG said any game in which the product key was revealed cannot be refunded.

There is your answer. What do you expect from the steam community?

ps.: Why you buy on GMG if its much cheaper on steam?

For me, it's that their pricing is in dollars as opposed to euros, so it usually tends to cost me a bit less.

[marsHm311oW]

GMG Refund Policy

Refunds or store credit may be issued solely at Green Man Gaming’s discretion and every refund request is treated on a case by case basis, taking into consideration the following conditions:

- The time of your request for refund/credit is no more than 7 days from the time of purchase.
- The game has not been activated or downloaded (including keyless redemption).
- The game activation key (including any bonus or beta keys) has not been disclosed to you by email or web page.
- We are unable to process refunds 48 hours before a game is due to be released or preload begins.
- Due to Paypal limitations, Paypal refunds cannot be processed any later than  120 days from purchase.

https://www.greenmangaming.com/refund-policy/

[Filthy Cur]

Originally posted by Krythix:

"Graphically Remastered" is the biggest lie of 2020.

Whoa, what reality do I need to go to for that to be true. Sounds like a really nice place!

Also, there is a FAQ stickied on the front page, this FAQ describes all the changes made for your... Reeeeckoning.

Also also, why ask about GMG policies on Steam?

[Yoinkyz]

he prob hasnt even got past the tutorial and seen the difference

[D-Jak]

Originally posted by Yikes:

he prob hasnt even got past the tutorial and seen the difference

Well, there is no difference to be seen visually.

[Cpt BaseballBatBoy™]

There are visual Changes but Minor :) u should watch some videos before buying. thats what the good game gets bad reviews because of wrong expectations. not every remaster has tons of improvements.

[Yoinkyz]

Originally posted by D-Jak:

Originally posted by Yikes:

he prob hasnt even got past the tutorial and seen the difference

Well, there is no difference to be seen visually.

there is pop ins ground textures. if your still around the discussions then youve seen screenshots showing a clear difference is some textures. or now that youve refunded must fight for your point. you do truely have to be blind to not see it when ingame. popin the ground textures have seens an increase.

[DakotaThrice]

Originally posted by EleventhStar:

kinda understandable that they can't refund a used key. doubt they can just call up steam to disable the key here.

No retailers can, only a games publisher can. That said a retailer could contact a publisher and have them request a specific key (or batch of keys) be revoked. However it's only in the publishers interests to do this when a product is provided on consignment. If a retailer instead buys a batch of keys its entirely on them to handle refunds/replacements.

[razor]

Never BUY from Greenman Gaming..I learned my lesson along time ago. Yes you save money but you can get stuck with garbage like this with no recourse. Always make sure you have a way to get a refund or don't buy it...

[Yoinkyz]

Originally posted by rubdown:

inb4 deletion like the other criticism threads

Allowing devs or people involved with the devs to have control over their own forums was a mistake.

very few get taken down. most just locked